Kaspersky VPN crashing game even with split tunneling

[Beto Weber]

Hello, i got kaspersky vpn a few days ago and i started noticing that whenever i tried to play genshin impact, the game was automatically shutting down, there was no error message or anything, and then i just turn off vpn, it works just fine. I added split tunneling to not use vpn on genshin, and i've heard i need to add at least all those 3 versions, i even added the QtWebEngineProgress because it's also genshin related thing, and it still keeps crashing, i find it annoying to always shutdown vpn and turn on again, so i'd like to know if there's anything i can do to solve this.

My app version is: 21.8.5.452 (b)

My OS is: Microsoft Windows 11 Core x64 Build 22621

[Berny]

@Beto Weber Welcome.

Your above tunneling settings are correct but maybe you need to add more modules in the list , did you contact Genshing Tech Support ?

 

[Beto Weber]

@Bernynot yet, since it was due to vpn being on, i thought about trying to see if anyone knew if it was something wrong or not, since it's the first time i actually use vpn, i'll try to contact them now, and update here in case of any answer

[TerryLow]

Hi, just got into this issue too, did you get this solved?

[Beto Weber]

@TerryLowunfortunately i couldn't, i tried to talk to hoyoverse but they just couldn't provide me any file to add to the split tunneling, and they only recommended to not use vpn ?

Edited February 7, 2023 by Beto Weber

[EnorForum]

I had the same issue with Genshin Impact crashing after the login screen when using a split-tunneling VPN.
However, I found a workaround: if I start the game completely (enter the game world) before activating the VPN, it runs normally even with the VPN active. This method has consistently worked for me and might help you too.