Kaspersky taskbar icon is decentered.

[John1509]

Hello,

so, at first I thought this was just a Windows bug that could be fixed by restarting my PC. However, I've now seen this bug for the fifth time after restarting my PC for the fifth time in the last three weeks.

 

My Kaspersky product and version are:

Product: Kaspersky Standard

Version: 21.20.8.505

My operating system is:

Edition: Windows 11 Home

Version: 24H2

OS build: 26100.3775

[Flood and Flood's wife]

1 hour ago, John1509 said:

Kaspersky Standard, Version: 21.20.8.505; Windows 11 Home, Version: 24H2, OS build: 26100.3775

Kaspersky taskbar icon is decentered.so, at first I thought this was just a Windows bug that could be fixed by restarting my PC. However, I've now seen this bug for the fifth time after restarting my PC for the fifth time in the last three weeks.

 

Hello @John1509, 

Welcome again!

1. For (our) understanding/clarity - even tho (you've) shared two images - there's only *one* Kaspersky icon that is a concern - correct?  The concern is the position of the shield within the Taskbar icon is *off-centre*. Additionally -> the *white-line* in the image - is that *actual* OR added by (you) please? 
2. Post a *full-screen-screen-print* of the *entire* Taskbar, showing the Kaspersky icon - within the array of *all* icons - hide any personal information before posting. 
3. Is the Taskbar *locked* OR *unlocked*? 
4. Export Kaspersky Standard Settings, read: How to export settings. 
5. Uninstall Kaspersky Standard, save *only* License - clear *all other check-boxes, read: How to uninstall the application
6. Shutdown/restart the computer - login.
7. Download a *new* installer, https://www.kaspersky.com/downloads#update-product - version  21.21.7.384.0.23.0
8. Install version 21.21.7.384.0.23.0 & recheck the issue?

• Share the outcome with the Community please? 

Thank you🙏
Flood🐳+🐋

Edited 12 hours ago by Flood and Flood's wife
spelling😔

[John1509]

2 minutes ago, Flood and Flood's wife said:

Hello @John1509, 

Welcome again!

1. For (our) understanding/clarity - there's only *one* Kaspersky icon, the position of the shield within the icon is *off-centre* & the *white-line* in the image - is that *actual* OR added by (you) please? 
2. Post a *full-screen-screen-print* of the *entire* Taskbar, showing the Kaspersky icon - within the array of *all* icons - hide any personal information before posting. 
3. Export Kaspersky Standard Settings, read: How to export settings. 
4. Uninstall Kaspersky Standard, save *only* License - clear *all other check-boxes, read: How to uninstall the application
5. Shutdown/restart the computer - login.
6. Download a *new* installer, https://www.kaspersky.com/downloads#update-product - version  21.21.7.384.0.23.0
7. Install version 21.21.7.384.0.23.0 & recheck the issue?

• Share the outcome with the Community please? 

Thank you🙏
Flood🐳+🐋

1. Oh, I actually screenshotted the Kaspersky icon 2 times, one time when it wasn't in focus (first screenshot) and a second time when it was in focus (second screenshot). The "white-line" is from Windows 11 when a program is in focus.

2. Sure.

3. Oh, I've done this already but I can do that again, sure.

4. Same as point 3., I already did that too as well.

5. I can do that but I have done that already a couple time as mentioned in my thread.

6. and 7. I can do that, sure.

[John1509]

55 minutes ago, Flood and Flood's wife said:

• Share the outcome with the Community please? 

 

I have now done point 4, 5, 6, and 7, the Kaspersky icon is now centered again.

And I have misread point 3; my taskbar is locked.

[Flood and Flood's wife]

1 minute ago, John1509 said:

I have now done point 4, 5, 6, and 7, the Kaspersky icon is now centered again.

• And I have misread point 3; my taskbar is locked.

Hello @John1509, 

1. Thank you for posting back & sharing the outcome; we're delighted to read the Kaspersky icon is centered again, well done!
2. Also, now, IF the provided instructions have been followed, the Kaspersky Standard version will be v 21.21 not v 21.20. -> to confirm the version, Windows Taskbar, Hidden icons, rightclick the Kaspersky icon, select About. 

Thank you🙏
Flood🐳+🐋

[John1509]

2 minutes ago, Flood and Flood's wife said:

Hello @John1509, 

1. Thank you for posting back & sharing the outcome; we're delighted to read the Kaspersky icon is centered again, well done!
2. Also, now, IF the provided instructions have been followed, the Kaspersky Standard version will be v 21.21 not v 21.20. -> to confirm the version, Windows Taskbar, Hidden icons, rightclick the Kaspersky icon, select About. 

Thank you🙏
Flood🐳+🐋

2. v 21.21.7.384

[Flood and Flood's wife]

1 minute ago, John1509 said:

2. v 21.21.7.384

Hello @John1509, 

Thank you!

You're back on track, well done!

Thank you🙏
Flood🐳+🐋