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Psiu47
Posted (edited)

A new version is downloaded automatically through data update search. I don't know why but in my long experience, I've been getting a frustration when It comes to face this reported unknow problem regarding scans not being registered or saved upon finished many times before.

 

In my last threat I've really thought by uninstalling old Kaspersky Internet Security components brought along  years before were causing the cullprit.

I've thought wrong again. Tonight another version is being prepared to be downloaded after running automatic data bank update, making my bug free Kaspersky Standard 21.24.8.522(b) that have been working fine for 3 months and not demonstrating the bug I've being tormented in the previous versions untill Kaspersky Standard 21.25.7.504(a) came along.

The annoying bug is brought back, forcing me to manually uninstall once more this year, download the executable through My Kaspersky, install back and pass another hour testing If scans are being registered or saved upon finished and check If this bug have been resolved which so far It have.🙏

So I leave this unfortunate letter regarding these automated converting mecanism when new Kaspersky Standard versions are ready to replace the current version which can leave or generate unknow or existing problems.

I can't even tell If this is an issue with the A.I. implementation or a human error but It bothers me alot to remove my protection and install all back to ficando this unbelivable problem.

Another line of thought but how can I keep all the registration in the report segment from previous antivirus versions when I completely uninstall and fresh install the same Live se on the same device? 

I'm also hope in future version in another next 3 months does not desengage this bizarr behavior.

 

Edited by Psiu47
Typo corrections
Psiu47
Posted (edited)

Sorry again, there were pieces showing wrong translated terms and typos and I was not able anymore to redact the whole text.

Here are the sentences looked weird to understand and here's the corrections:

"...I can't even tell If this is an issue with the A.I. implementation or a human error but It bothers me alot to remove my protection and install all back to fix this unbelivable problem.

Another line of thought but how can I keep all the registration in the report segment from previous antivirus versions when I completely uninstall and fresh install the license on the same device?

...."

Edited by Psiu47
Typo corrections
harlan4096
Posted

I don't think it is because AI implementation, since that tech has been there for years.

 

For the 2nd questions, You can try to Export You configuration settings, also during uninstallation, You are requested to keep some data also.

 

Have You tried to update via running the new version installer and overwriting the current version? I will keep all the settings.

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