Kaspersky secure connection saying my internet connection is insecure.

[RightProgress]

Hi, I have the paid for version of kaspersky secure connection, and turned off my VPN and when I turned it back on it said in the bottom right screen that my network is insecure. I run winows 8.1 and I am the only user. For further information, please see screenshot. I blacked out the name of my isp but it is a reputable well used safe one, why is kaspersky saying it is insecure? Sorry I put the same screenshot in twice by mistake. All help appreciated thanks.

[Flood and Flood's wife]

Win8, kaspersky secure connection (PREMIUM). i turned off KSC/VPN, when I turned it back on, popup notification "network x is insecure".

Hello RightProgress, Welcome! Thank you for posting, the detailed information, defining the issue and the images:clap_tone3:, also, two is better than none:ok_hand_tone3::relaxed: I tried to reply last night, however, I kept falling over my words, it's sort of difficult to describe, bc, there's potentially, different reasons for the notification. & my "fake" Win8 console kept crashing, making it impossible for me to create/document everything as a Win8 user would see this, so, I've created an image libray to step you thru some checks. Your Win 8 may have screens slightly different, but, I think you'll be able to follow the guide:

1. (1)

Windows, Settings, Control Panel, Network & Sharing Centre, View your active networks, click or double click (your device) "network", note, it may be defined as Public, Private or Work

1. (2)

(a) Check Select a location for "X" network (X = your nw name) (b) Check the setting for [ ] Treat all future networks that I connect to as public and don't ask me again - is it ticked or unticked ?

1. (3)

Open Kaspersky Secure Connection/VPN, 3 horizontal bars, from the dropdown menu, select Settings

1. (4)

(a) KSC/VPN, Settings window, is Apply general rules on connection to WiFi networks ticked or unticked ? (b) KSC/VPN, Settings window, select/open Settings

1. (5)

General rules for connecting to WiFi networks window (a) Is Notify if secure connection to a WiFi network cannot be established checked or unchecked ? (b) Which setting is selected for On connection to insecure WiFi networks ? Open Manage known WiFi networks window (c) Check your network name - how is Action on connection set ? (d) Select/click.double click your network name > opens Settings for "X" (your network name) (e) Action on connection to Wifi network "X" -what is selected ? (f) Notify when enabled checked or unchecked ?

1. (6)

Return to Manage know WiFi networks screen (a) Select your network name, select Edit Opens Settings for X window (b) Action on connection to WiFi network "X" what is set ? Intermission, time to save this reply,:salad: lunch & :coffee: time, back shortly!

[RightProgress]

Win8, kaspersky secure connection (PREMIUM). i turned off KSC/VPN, when I turned it back on, popup notification "network x is insecure".

Hello RightProgress, Welcome! Thank you for posting, the detailed information, defining the issue and the images:clap_tone3:, also, two is better than none:ok_hand_tone3::relaxed: I tried to reply last night, however, I kept falling over my words, it's sort of difficult to describe, bc, there's potentially, different reasons for the notification. & my "fake" Win8 console kept crashing, making it impossible for me to create/document everything as a Win8 user would see this, so, I've created an image libray to step you thru some checks. Your Win 8 may have screens slightly different, but, I think you'll be able to follow the guide:

1. (1)

Windows, Settings, Control Panel, Network & Sharing Centre, View your active networks, click or double click (your device) "network", note, it may be defined as Public, Private or Work

1. (2)

(a) Check Select a location for "X" network (X = your nw name) (b) Check the setting for [ ] Treat all future networks that I connect to as public and don't ask me again - is it ticked or unticked ?

1. (3)

Open Kaspersky Secure Connection/VPN, 3 horizontal bars, from the dropdown menu, select Settings

1. (4)

(a) KSC/VPN, Settings window, is Apply general rules on connection to WiFi networks ticked or unticked ? (b) KSC/VPN, Settings window, select/open Settings

1. (5)

General rules for connecting to WiFi networks window (a) Is Notify if secure connection to a WiFi network cannot be established checked or unchecked ? (b) Which setting is selected for On connection to insecure WiFi networks ? Open Manage known WiFi networks window (c) Check your network name - how is Action on connection set ? (d) Select/click.double click your network name > opens Settings for "X" (your network name) (e) Action on connection to Wifi network "X" -what is selected ? (f) Notify when enabled checked or unchecked ?

1. (6)

Return to Manage know WiFi networks screen (a) Select your network name, select Edit Opens Settings for X window (b) Action on connection to WiFi network "X" what is set ? Intermission, time to save this reply,:salad: lunch & :coffee: time, back shortly!

[RightProgress]

Win8, kaspersky secure connection (PREMIUM). i turned off KSC/VPN, when I turned it back on, popup notification "network x is insecure".

Hello RightProgress, Welcome! Thank you for posting, the detailed information, defining the issue and the images:clap_tone3:, also, two is better than none:ok_hand_tone3::relaxed: I tried to reply last night, however, I kept falling over my words, it's sort of difficult to describe, bc, there's potentially, different reasons for the notification. & my "fake" Win8 console kept crashing, making it impossible for me to create/document everything as a Win8 user would see this, so, I've created an image libray to step you thru some checks. Your Win 8 may have screens slightly different, but, I think you'll be able to follow the guide:

1. (1)

Windows, Settings, Control Panel, Network & Sharing Centre, View your active networks, click or double click (your device) "network", note, it may be defined as Public, Private or Work

1. (2)

(a) Check Select a location for "X" network (X = your nw name) (b) Check the setting for [ ] Treat all future networks that I connect to as public and don't ask me again - is it ticked or unticked ?

1. (3)

Open Kaspersky Secure Connection/VPN, 3 horizontal bars, from the dropdown menu, select Settings

1. (4)

(a) KSC/VPN, Settings window, is Apply general rules on connection to WiFi networks ticked or unticked ? (b) KSC/VPN, Settings window, select/open Settings

1. (5)

General rules for connecting to WiFi networks window (a) Is Notify if secure connection to a WiFi network cannot be established checked or unchecked ? (b) Which setting is selected for On connection to insecure WiFi networks ? Open Manage known WiFi networks window (c) Check your network name - how is Action on connection set ? (d) Select/click.double click your network name > opens Settings for "X" (your network name) (e) Action on connection to Wifi network "X" -what is selected ? (f) Notify when enabled checked or unchecked ?

1. (6)

Return to Manage know WiFi networks screen (a) Select your network name, select Edit Opens Settings for X window (b) Action on connection to WiFi network "X" what is set ? Intermission, time to save this reply,:salad: lunch & :coffee: time, back shortly!

Hello, hope you enjoyed your lunch, sorry this reply is late, The problem did not come up yesterday but it came up today. I appreciate all the screenshots you gave me. I am the only user and worried that my network is public. When I tried to follow the steps Windows, Settings, Control Panel, Network & Sharing Centre, This is the screenshhot I get. I blacked out the name and ref number of my ISP as I don't know if it I am supposed to keep it private. I didnt quite understand what you meant by " View your active networks, click or double click (your device) "network", "so I clicked my private network I clicked the ISP name and reference number and got the following screenshot, and this is where I got stuck I don't want to treat all future networks as public and I am really confused. While I apprpeciate your help, your screen isnt like mine. There are no check boxes as described in your descriptive post. I rang Kaspersky and they told me to ring my ISP who cannot help, so I am stuck. Thanks

[Flood and Flood's wife]

Hello, hope you enjoyed your lunch, sorry this reply is late, The problem did not come up yesterday but it came up today. I appreciate all the screenshots you gave me. I am the only user and worried that my network is public. When I tried to follow the steps Windows, Settings, Control Panel, Network & Sharing Centre,This is the screenshot I get. I blacked out the name and ref number of my ISP as I don't know if it I am supposed to keep it private.I didn't quite understand what you meant by " View your active networks, click or double click (your device) "network", "so I clicked my private network I clicked the ISP name and reference number and got the following screenshot, and this is where I got stuck I don't want to treat all future networks as public and I am really confused. While I appreciate your help, your screen isnt like mine. There are no check boxes as described in your descriptive post. I rang Kaspersky and they told me to ring my ISP who cannot help, so I am stuck. Thanks Win8, kaspersky secure connection (PREMIUM). i turned off KSC/VPN, when I turned it back on, popup notification "network x is insecure".

Hello RightProgress, Thank you for posting back:pray_tone3: Absolute bottom line, your network isn't "public", please don't panic or be stressed.

1. The "alert" is a poorly worded, misleading and confusing to many.

I'll go thru everything with your new information & try to create better guidelines. I need 24 hours to do the work, it's not hard, just "hard to explain." In the meantime, can you please go to: Kaspersky Secure Connection application, capture images of ALL screens, censor any defined network names and post back please OR .zip the images in a folder, upload the folder to cloud and pm the link to me please? Thank you. Note: The TS "response" is completely unacceptable and incompetent.

[RightProgress]

Hello, hope you enjoyed your lunch, sorry this reply is late, The problem did not come up yesterday but it came up today. I appreciate all the screenshots you gave me. I am the only user and worried that my network is public. When I tried to follow the steps Windows, Settings, Control Panel, Network & Sharing Centre,This is the screenshot I get. I blacked out the name and ref number of my ISP as I don't know if it I am supposed to keep it private.I didn't quite understand what you meant by " View your active networks, click or double click (your device) "network", "so I clicked my private network I clicked the ISP name and reference number and got the following screenshot, and this is where I got stuck I don't want to treat all future networks as public and I am really confused. While I appreciate your help, your screen isnt like mine. There are no check boxes as described in your descriptive post. I rang Kaspersky and they told me to ring my ISP who cannot help, so I am stuck. Thanks Win8, kaspersky secure connection (PREMIUM). i turned off KSC/VPN, when I turned it back on, popup notification "network x is insecure".

Hello RightProgress, Thank you for posting back:pray_tone3: Absolute bottom line, your network isn't "public", please don't panic or be stressed.

1. The "alert" is a poorly worded, misleading and confusing to many.

I'll go thru everything with your new information & try to create better guidelines. I need 24 hours to do the work, it's not hard, just "hard to explain." In the meantime, can you please go to: Kaspersky Secure Connection application, capture images of ALL screens, censor any defined network names and post back please OR .zip the images in a folder, upload the folder to cloud and pm the link to me please? Thank you. Note: The TS "response" is completely unacceptable and incompetent.

Hi Thanks for getting back to me. The error message in the bottom right hand screen is the only error message I was getting. I am not sure what you mean by "Kaspersky Secure Connection application, capture images of ALL screens, censor any defined network names and post back please" I don't know how to do this, the only other screen is this, server location blanked out for security reasons.

[Flood and Flood's wife]

Hi Thanks for getting back to me. The error message in the bottom right hand screen is the only error message I was getting. I am not sure what you mean by "Kaspersky Secure Connection application, capture images of ALL screens, censor any defined network names and post back please" I don't know how to do this, the only other screen is this, server location blanked out for security reasons.

Hello RightProgress, Thank you for posting again. The popup/notification, "connection to insecure nw", Yep, that's ok, I know. ---- Go to KSC/VPN application, select 3 horizontal bars = Settings screen print every screen after opening KSC/VPN Settings, when you've collected each screen, save them to a folder, zip the folder, upload folder to any cloud storage of your choice, pm link to me please? Thank you:pray_tone3:

[RightProgress]

Hi Thanks for getting back to me. The error message in the bottom right hand screen is the only error message I was getting. I am not sure what you mean by "Kaspersky Secure Connection application, capture images of ALL screens, censor any defined network names and post back please" I don't know how to do this, the only other screen is this, server location blanked out for security reasons.

Hello RightProgress, Thank you for posting again. The popup/notification, "connection to insecure nw", Ye[p, that's ok, I know. ---- Go to KSC/VPN application, select 3 horizontal bars = Settings screen print every screen after opening KSC/VPN Settings, when you've collected each screen, save them to a folder, zip the folder, upload folder to any cloud storage of your choice, pm link to me please? Thank you:pray_tone3:

Hi, there's only 4 small screenshots, rather than use the cloud, can I put them up here, blanked email out for security, the other options on the list in the three dots were ust help, support and about. I dont feel safe using the cloud, dont think its private enough. thanks

[Flood and Flood's wife]

Hello RightProgress, Thanks for posting again. I'm not sure what "ust" help means, but, the images I need are ALL KSC/VPN settings/config screens please. You're more than welcome to post them here. Thank you again:pray_tone3:

[RightProgress]

Hello RightProgress, Thanks for posting again. I'm not sure what "ust" help means, but, the images I need are ALL KSC/VPN settings/config screens please. You're more than welcome to post them here. Than you again:pray_tone3:

Sorry "ust" was supposed to be Just, I will post them here as attachments. I just clicked on each option after the dots, pic 4 statistics took me to a web page. Pls see below. thanks for all your help. Theyve come onto the screen the wrong way up, ie, last in menu is the first picture if that makes sense. EDIT, I think Ive put the 4 picitures in the right order now.

[Flood and Flood's wife]

Sorry "ust" was supposed to be Just, I will post them here as attachments. I just clicked on each option after the dots, pic 4 statistics took me to a web page.

Pls see below. thanks for all your help. They've come onto the screen the wrong way up, ie, last in menu is the first picture if that makes sense. Hello RightProgress, I've sent you a pm. Best regards:pray_tone3:

[Flood and Flood's wife]

Hello RightProgress, Yep, all makes sense. Thanks again:pray_tone3:

[RightProgress]

Sorry "ust" was supposed to be Just, I will post them here as attachments. I just clicked on each option after the dots, pic 4 statistics took me to a web page.

Pls see below. thanks for all your help. They've come onto the screen the wrong way up, ie, last in menu is the first picture if that makes sense. Hello RightProgress, I've sent you a pm. Best regards:pray_tone3:

saw one pm from you. Thanks.

[Flood and Flood's wife]

I will post them here as attachments. I just clicked on each option after the dots, pic 4 statistics took me to a web page. Pls see below. thanks for all your help. They've come onto the screen the wrong way up, ie, last in menu is the first picture if that makes sense.

Hello RightProgress, A few more images for your to follow and collect images for me please,

1. Open KSC/VPN, select 3 horizontal bars = Menu, select Settings, in Settings window, at Apply general rules on connection to Wi-Fi networks, select 1. Settings

1. Screen print 2. General rules for connecting to WiFi networks screen & select 3. Manage known Wi-fi networks

1. this will open 4. Manage known WiFi networks, hide your network name if it's displayed & screen print this screen

1. Windows, Settings, Control Panel, Network & Sharing Centre, select 5. Change Adaptor settings, screen print the screen that displays when 5. is selected please, see image 6

1. Network devices - screen print this screen please

Please post back? Thank you.

[RightProgress]

Hi Floood Im having problems with windows and am waiting for windows tech to contact me tomorrow, as I have to do a clean installl (nothing to do with kaspersky) but they told me not to do anything with my computer in the meanttime. I really appreciate the effort you put in. I also rang kaspersky and told them the problem but they didn't seem to think it was a problem, I will get back to you after speaking to windows and kaspersky.

[Flood and Flood's wife]

Hi Floood I'm having problems with windows and am waiting for windows tech to contact me tomorrow, as I have to do a clean install (nothing to do with kaspersky) but they told me not to do anything with my computer in the meantime. I really appreciate the effort you put in. I also rang kaspersky and told them the problem but they didn't seem to think it was a problem, I will get back to you after speaking to windows and kaspersky.

Hello RightProgress, Thanks so much for posting back:pray_tone3: Anytime you need us we're here to help. Best regards