Kaspersky plus new Android I bought it from Playstore for 1 year

[ozturkcueren]

 

Friends, I bought my newly purchased Plus membership for one year and now I want to switch to Kaspersky premium 10 devices for 1 year..
I want to buy that package, so I don't know exactly what I should do. Can you help me on the subject?

[Flood and Flood's wife]

54 minutes ago, ozturkcueren said:

I bought my newly purchased Plus membership for one year and now I want to switch to Kaspersky premium 10 devices for 1 year..
I want to buy that package, so I don't know exactly what I should do. Can you help me on the subject?

Hello @ozturkcueren, 

Welcome!

1. Are you saying you've recently purchased a Kaspersky Plus, 1 year subscription from a Kaspersky website or your MyKaspersky account - via the playstore - but you really wanted to buy a  Kaspersky Premium, 1 year, 10 device subscription - from a Kaspersky website - is that correct?
2. Have you confirmed the Kaspersky Premium, 1 year, 10 device subscription is available - in your region? 
3. Kaspersky has a 30-day money-back guarantee - IF the software was purchased within that timeframe & from Kaspersky, contact Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts, select Email or Chat, then fill in the template as follows: 
4. Resource: How to request a refund?

Please post back? 

Thank you🙏
Flood🐳+🐋

Edited December 30, 2023 by Flood and Flood's wife
added q. 2 & info no 3. & 4 How to request a refund?