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Kaspersky Password Manager Extension Please Wait Loop


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Posted

Issue KPM stopped working and it just says Please Wait and loops 

It started after I uninstalled Kaspersky. 

I tried to reinstall the extension, reinstall chrome, reinstall KPM, restarts, SFC /Scannow, check for updates, test other browsers same issue. 

 Edition    Windows 10 Pro
Version    22H2
Installed on    ‎3/‎11/‎2023
OS build    19045.3393
Experience    Windows Feature Experience Pack 1000.19044.1000.0

KPM 23.1.0.192 / 1691482523_7411 / 1.1.0.2_1

 

Posted

Anyone ? 

I think its Reg file issue as I use Iobit Uninstaller to uninstall KPM and Kaspersky how I fix it ?

Posted

@AlRashed
 

Please check with KavRemover ?

Also please search for left overs with Regedit.

Posted

Program Information

Publisher: Kaspersky
Version: 21.13.5.506
Location: C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.13 (1)\
Uninstall date: 8/27/2023 2:07:31 PM

Spoiler

Uninstall date: 8/27/2023 2:07:31 PM

Registries Deleted
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Classes\KSDE\shell\open\command
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Classes\KSDE\shell\open
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Classes\KSDE\shell
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Classes\KSDE | URL Protocol
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Classes\KSDE
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Classes\KPM\shell\open\command
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Classes\KPM\shell\open
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Classes\KPM\shell
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Classes\KPM | URL Protocol
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Classes\KPM
HKEY_CLASSES_ROOT\Interface\{A3432F38-AF03-4F12-94A2-E232B1105350}\TypeLib | Version - 1.0
HKEY_CLASSES_ROOT\Interface\{A3432F38-AF03-4F12-94A2-E232B1105350}\TypeLib
HKEY_CLASSES_ROOT\Interface\{A3432F38-AF03-4F12-94A2-E232B1105350}\ProxyStubClsid32
HKEY_CLASSES_ROOT\Interface\{A3432F38-AF03-4F12-94A2-E232B1105350}
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HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Classes\Interface\{A3432F38-AF03-4F12-94A2-E232B1105350}
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run | kpm.exe - "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\kpm.exe" autoStart
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HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{CFA625D9-0245-477C-8F27-198B1D804B44} | Contact
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HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{4DC8ED2C-8DA1-3701-A234-66AF6EF1CEFF} | URLInfoAbout
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HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{4DC8ED2C-8DA1-3701-A234-66AF6EF1CEFF} | HelpTelephone
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HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{4DC8ED2C-8DA1-3701-A234-66AF6EF1CEFF}
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallWIX_{CFA625D9-0245-477C-8F27-198B1D804B44} | IsIEPluginRemovedDuringLastInstall - 0
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HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallWIX_{CFA625D9-0245-477C-8F27-198B1D804B44} | Publisher - Kaspersky
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HKEY_CLASSES_ROOT\CLSID\{223AFE2B-26F9-420B-8A92-BF40E2B81EA5}\LocalServer32
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HKEY_CLASSES_ROOT\TypeLib\{973076D2-DF8B-4645-8635-FA10F14A21E6}
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FeatureUsage\AppSwitched | C:\ProgramData\Kaspersky Lab Setup Files\SAAS21.13.5.506.0.375.0\au_setup_A4138B28-0AB0-11EE-9293-AC8247C6B6A9\startup.exe
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FeatureUsage\AppSwitched | C:\ProgramData\Kaspersky Lab Setup Files\SAAS21.13.5.506.0.31.0\au_setup_4FD5354D-F661-11ED-9248-00243230A0E3\startup.exe
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FeatureUsage\AppSwitched | {7C5A40EF-A0FB-4BFC-874A-C0F2E0B9FA8E}\Kaspersky Lab\Kaspersky Password Manager 10.3\kpm.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Common Files\Kaspersky Lab\Kaspersky4Win-21-13\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Common Files\Kaspersky Lab\Kaspersky4Win-21-13\klhk\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\SafeBrowser\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\AVP21.13\SavedData\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\AVP21.13\Traces\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\AVP21.13\CatsStorage\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\AVP21.13\Backup\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\AVP21.13\QB\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\AVP21.13\
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HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\pt-br-xuol\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\pt-br-xuol\extension\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\pt-br-xuol\extension\v1\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\pt-br-xuol\extension\v1\images\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\Kaspersky Password Manager 23.0\Data\Agreements\locAgreements\pl\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\tr\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\tr\locs\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\neutral\animation\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\vi\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\vi\locs\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\neutral\images\achievements\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\fi\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\fi\locs\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\sr-latn\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\sr-latn\locs\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\zh-hant\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\zh-hant\locs\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\neutral\images\trayicon\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\da\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\da\locs\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\neutral\images\database\scale-100\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\ko\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\ko\locs\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\neutral\dark\images\main_window\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\Kaspersky Password Manager 23.0\Data\Agreements\locAgreements\bg\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\neutral\images\database\scale-200\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\neutral\dark\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\neutral\dark\images\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\neutral\dark\images\database\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\neutral\images\database\scale-125\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\Kaspersky Password Manager 23.0\Data\Agreements\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\Kaspersky Password Manager 23.0\Data\Agreements\locAgreements\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\Kaspersky Password Manager 23.0\Data\Agreements\locAgreements\lv\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\neutral\images\database\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\neutral\images\database\scale-175\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\neutral\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\neutral\images\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\neutral\images\main_window\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\pt-br\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\resources\pt-br\locs\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\x64\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\Kaspersky Password Manager 23.0\Data\KDSROOT\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.0\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\Kaspersky Password Manager 23.0\Data\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\Kaspersky Password Manager 23.0\Bases\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\Kaspersky Password Manager 23.0\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\KSDE5.13\SavedData\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\KSDE5.13\Traces\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\KSDE5.13\Temp\tempio\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\KSDE5.13\Temp\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\KSDE5.13\DSKM\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\KSDE5.13\CatsStorage\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders | C:\ProgramData\Kaspersky Lab\KSDE5.13\Bases\Cache\

 

 

В 03.09.2023 в 20:32, Berny сказал:

@AlRashed
 

Please check with KavRemover ?

Also please search for left overs with Regedit.

KavRemover can't detect Kaspersky and the KPM !!! 

Posted
12 hours ago, Berny said:

@AlRashed
 

Please check with KavRemover ?

Also please search for left overs with Regedit.

Good news Password manager extension is working 

Bad news Kaspersky extension not working maybe I should use the right KAVremover but I am afraid to use it then get KPM destroyed

Posted
2 minutes ago, AlRashed said:

Bad news Kaspersky extension not working

Please remove / reinstall the extension + reboot ?

Posted
8 hours ago, Berny said:

Please remove / reinstall the extension + reboot ?

not working not only for chrome also for edge and firefox. 

 

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