Lukasz_itsme Posted March 4, 2023 Share Posted March 4, 2023 As in the title, KPM could not run properly. I have been using this for 2 years without issues, but it doesn't open for a few days. When I try to run the app I can see kpm.exe for a few seconds in the Tasks Manager and then it disappears. kpm_service.exe also starts with kpm.exe but it keeps being active. I have reinstalled this app and it still doesn't work. My license expires in a few months so maybe it is an excellent time to find another password manager because I cannot find the solution. Windows 10 Pro 22H2 19045.2604 Kaspersky Total Security 21.3.10.391 (j) Link to comment Share on other sites More sharing options...
Berny Posted March 4, 2023 Share Posted March 4, 2023 @Lukasz_itsme Welcome. Please contact Kaspersky Technical Support, the link is located at the top of this Webpage. Link to comment Share on other sites More sharing options...
Mack Posted May 23 Share Posted May 23 I am having problems with Kaspersky PassWord manager. This is the second time it's gone into a spool and unable to get to my passwords. Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted May 23 Share Posted May 23 (edited) 4 hours ago, Mack said: I am having problems with Kaspersky Password manager. This is the second time it's gone into a spool and unable to get to my passwords. Hello @Mack, Welcome! *The FIRST thing to do (i.e., when you can get into KPM), when KPM is *not* spooling, is to create a KPM backup, so you have recovery data!*: Read: Create a backup copy Please share (your) KPM version & Windows OS version & build & IF there's *other* Kaspersky software installed, name & version of that as well please? For KPM, in Windows, Taskbar, *Hidden* icons, rightclick the KPM icon, select About? Ditto for any other Kaspersky software? For Windows OS & build, in Windows Search, type WINVER, run the app, post back the information shown? Since the problem "gone into a spool and unable to get to my passwords" started, has the computer been SHUTDOWN, using Shutdown, not Restart, followed by *power-on* by pressing the power button? IF the answer is YES & IF KPM has been clean installed & the issue persists, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts -> on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include a *detailed history*. Support may request logs, traces & other data, they will guide you: Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋 Edited May 23 by Flood and Flood's wife pn Link to comment Share on other sites More sharing options...
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