Items in Available Networks disappears

[Kasperov]

Hi, I use Kaspersky Standard. Every time I try to connect to my vpn, a prompt asks me by "New network detected", I choose first button because I want to set it as "Public network". If I now open "Available networks" the connection & ip is there, but if vpn doesn't connect or disconnects, the connection disappears from "Available networks" & next time when connecting to vpn, Kaspersky asks me again. How can I make it permanent in "Available networks" so Kaspersky remember it & doesn't ask me again?

Thanks

[Guilhermesene4096]

@KasperovHi

I performed a test on my machine (making the network public and connecting and disconnecting by changing servers) and the problem you reported did not appear.

Try the following procedure:

  Reveal hidden contents

• Open the Kaspersky graphical interface
• Click on the gear symbol
• Click → Security Settings
• Scroll down and click → Firewall
• Click → Available networks
• Select the VPN network and click to delete

Now with the network excluded from the list, try connecting to an available Kaspersky Secure Connection server

The following window will appear for you, and you must select → Yes, allow all network activity:

  Reveal hidden contents

Now in the list of available networks, set the VPN to public

  Reveal hidden contents

Try connecting and disconnecting on the VPN (also changing the server) and see if the problem persists

I did this test and it's working normally.

But if the problem continues to persist, try the following:

  Reveal hidden contents

⚙️ Restore default settings ↓

 

Open the Kaspersky graphical interface

Click on the gear symbol (configuration) in the lower left-hand side of the window

Click → Manage settings

Click → Restore

Click → Next

Confirm the operation (if necessary, enter the Kaspersky unlock password)

Click → Done

Restart your device (important)

 

Also try reinstalling Kaspersky VPN Secure Cornnection, see this page → How to install Kaspersky VPN Secure Connection

Kaspersky VPN Secure Connection → Download link

Edited February 8, 2024 by Guilhermesene4096

[Kasperov]

Hi @Guilhermesene4096, thanks for reply. I didn't mean Kaspersky VPN. Actually my Kaspersky VPN remains in Available Networks & I don't have that problem with it. I use another VPN. As you mentioned I thought its good idea this time to select Yes, allow all network activity, but nothing changed & when VPN disconnects, it disappears from Available Networks. Another detail you might want to know is that, Kaspersky asks me twice, I noticed 2 IP in Available Networks.

[Guilhermesene4096]

@Kasperov

Have you tried restoring Kaspersky to its default settings and checking if the problem persists?

It really is a little strange, I haven't seen any similar reports here in the community, and I haven't had any problems with it myself.

Try restoring Kaspersky settings and restarting your device, then check if the problem persists

[Kasperov]

  On 2/8/2024 at 12:39 PM, Guilhermesene4096 said:

Try restoring Kaspersky settings and restarting your device, then check if the problem persists

Expand  

I will try that, thanks.