Issues with Windows 11 Windows Defender & Kaspersky Premium

[AntonyMagnus]

Been having the same issue as this reddit poster has had recently,

Also been having an issue with program freezing after restart as outlined here,

Application "crashes", "freezes" or "lags"; the "Previous application launch failed" error message appears (kaspersky.com)

I of course submitted all crash reports, question is  Windows Defender has recently been updated I noticed and I am wondering if Kaspersky is not disabling Defender as it should.

Windows 11 Pro 22H2

Kaspersky premium 21.9.6.465

[Berny]

@AntonyMagnus

Please see this Support article → Disable Windows Defender

Also please run MSCONFIG  and check Windows Defender at "Startup" and in the "Services"

 

[Flood and Flood's wife]

1 hour ago, AntonyMagnus said:

Windows 11 Pro 22H2, Kaspersky premium 21.9.6.465, 

Been having the same issue as this reddit poster has had recently: Windows Defender still active after install 3rd party AV (Kaspersky). 

Also been having an issue with program freezing after restart as outlined here: 

Application "crashes", "freezes" or "lags"; the "Previous application launch failed" error message appears (kaspersky.com)

I of course submitted all crash reports.

• question is  Windows Defender has recently been updated I noticed and I am wondering if Kaspersky is not disabling Defender as it should? 

 

Hello @AntonyMagnus, 

Welcome back!

?Apart from re-installing the application - as per, Application "crashes", "freezes" or "lags"; the "Previous application launch failed" error message appears, have you followed: What to do if the error persists

• If the issue persists, contact Kaspersky Customer Service by choosing the topic and filling out the form.
• Attach to your request a Get System Info report and dump files from the following folder: C:\ProgramData\Kaspersky Lab\AVP<application version>\Traces

▶️ & have you received an automated Incident reference number beginning with INC0000? 

Thank you?
Flood?+?

[AntonyMagnus]

Thanks for the replies, appreciate it. Yes I have read extensively the Microsoft Defender yields to installed third party AV however there are some components of defender running in Services that I cannot stop. Functionality is not possible and greyed out. I also assume this has to do with the new tamper protection feature. 

 

By all other accounts Kaspersky Premium is the defacto AV solution though.

 

Last the incident reports/crash reports submitted to Kaspersky were through automated means through the program. And I thought I would make this issue public due to the fact that Windows defender is in and on all Windows computers therefore probably effects many users.

Edited April 11, 2023 by AntonyMagnus