Is Kaspersky blocked / removed from Google Play?

[solomoncyj]

Is kaspersky apps avaiable in 3rd party stores, eg apkdroid, fdroid, apkpure, uptodown, etc?

[Flood and Flood's wife]

21 minutes ago, solomoncyj said:

Is Kaspersky apps available in 3rd party stores, eg apkdroid, fdroid, apkpure, uptodown, etc?

Hello @solomoncyj, 

Welcome!

Kaspersky distributes & verifies their software from these sources: Kaspersky for Android / Kaspersky for iOS

Thank you🙏
Flood🐳+🐋

[MedvedevUnited]

В 02.10.2024 в 22:53, garioch7 сказал:

@MedvedevUnited,

Thank you for your reply.  It does not address the question of WHEN or even IF the Google Play Store (GPS) Kaspersky Android version updates downloads will resume . . .

The issue was first reported, according to @Flood and Flood's wife, almost two months ago.  We were promised an update.  We were told Kaspersky was actively pursuing a solution.

I was not aware that the US ban on its citizens using Kaspersky products extended to the rest of the countries in the world who relied on GPS to automatically and seamlessly update our Android protection program. 

Would you be so kind as to explain to Kaspersky Android protection users what is being done to restore the service for which we are paying by subscription to Kaspersky?

@garioch7, thanks for your questions and comments. We understand our replies may not always meet your expectations completely but we are doing our best to keep our customers informed as much as possible. As for Google Play and Kaspersky apps I could just repeat what was posted above:

Kaspersky is currently investigating the circumstances surrounding the issue and exploring potential solutions to ensure that users of Kaspersky products can continue downloading and updating their applications from Google Play. 

While we are working to restore the availability of Kaspersky solutions at Google Play, users can continue installing and updating Kaspersky products from other mobile stores, including Galaxy Store, Huawei AppGallery, Xiaomi GetApps and others. The range of available Kaspersky products for Android is the same in each store. Learn more about Kaspersky products on mobile stores here: How to download Kaspersky applications on Android 

 

В 02.10.2024 в 22:53, garioch7 сказал:

@Flood and Flood's wife have eloquently explained that, regardless of my version, there is no such option for your Canadian and most of your other customers, except for those in selected countries.

Nor has Kaspersky explained why the KSN opt-in or opt-out option is only available in certain countries.  An explanation is requested again.

About KSN opt out option, yes, its availability depends on specific region as it is stated in product's documentation (see https://support.kaspersky.com/help/Kaspersky/Android_11.113/en-US/167044.htm), that's done in order to meet the requirements of the regulations governing the collection and processing of personal data that have been established in these regions.

В 03.10.2024 в 12:08, Midnight Spirit сказал:

You may want to update this page then, or place a redirect on it: https://support.kaspersky.com/KISA/MR12/en-EN/95086.htm

Hi @Midnight Spirit, welcome forum and thank you for noticing this. As @Flood and Flood's wife has already written this link reffers to a very old version of our Kaspersky for Android application (that time it was called Kaspersky Internet Security for Android) documentation. Could you clarify, please, if you foud it somewhere at our websites or just received as a search result in Google or any other search engine?

[abdulmismail]

I'll be porting over from AVAST to Kaspersky this week and I too couldn't find the app on Google Play. However, when I checked, it's on the Galaxy Store...

https://galaxystore.samsung.com/search?q=kaspersky

However, the product says it's from KASPERSKY LAB MIDDLE EAST FZ LLC.

[Midnight Spirit]

22 hours ago, MedvedevUnited said:

@garioch7, thanks for your questions and comments. We understand our replies may not always meet your expectations completely but we are doing our best to keep our customers informed as much as possible. As for Google Play and Kaspersky apps I could just repeat what was posted above:

Kaspersky is currently investigating the circumstances surrounding the issue and exploring potential solutions to ensure that users of Kaspersky products can continue downloading and updating their applications from Google Play. 

While we are working to restore the availability of Kaspersky solutions at Google Play, users can continue installing and updating Kaspersky products from other mobile stores, including Galaxy Store, Huawei AppGallery, Xiaomi GetApps and others. The range of available Kaspersky products for Android is the same in each store. Learn more about Kaspersky products on mobile stores here: How to download Kaspersky applications on Android 

 

About KSN opt out option, yes, its availability depends on specific region as it is stated in product's documentation (see https://support.kaspersky.com/help/Kaspersky/Android_11.113/en-US/167044.htm), that's done in order to meet the requirements of the regulations governing the collection and processing of personal data that have been established in these regions.

Hi @Midnight Spirit, welcome forum and thank you for noticing this. As @Flood and Flood's wife has already written this link reffers to a very old version of our Kaspersky for Android application (that time it was called Kaspersky Internet Security for Android) documentation. Could you clarify, please, if you foud it somewhere at our websites or just received as a search result in Google or any other search engine?

Hi @MedvedevUnited, 

https://www.google.com/search?q=kaspersky+google+play

It's several results down the list.

 

To be honest, I didn't notice the published date until I went back to have another look. And I probably won't be the last person to not notice it, either. Not everyone thinks to check when an article was last updated. I recommend updating the page with a brief blurb at the top stating what you've said here: that Kaspersky is temporarily unavailable, what's being done to resolve it, how long we can expect this to take, and so on. This will put people's minds at ease and show you're all over it. 

This situation in which Kaspersky finds itself sucks for everyone, staff and customers alike. I hope you and the team can get this resolved soon. 

Best of luck! 

[garioch7]

@MedvedevUnited,

How could you mark this topic as "SOLVED" on September 29th?  It is NOT SOLVED.

We still have no updates via Google Play Store, and not only in the US.  The EU and Canada are affected, according to my information, and probably customers from many other countries as well.

It is unacceptable.  According to other security websites, Kaspersky will not be able to resolve this GPS removal. Why not just tell us that?

Regards,
Phil

[mokaz]

Hi there K-Team,

I'm once again sorry about this situation and won't discuss the root cause.

In regards to the APK download, it's neat to be able to download it directly from your servers and if I'd been asked, that would be my number one source in regards to security. My only concern is that it's not currently very easy to see/assess what is the current version of the provided .apk from your servers: the downloaded file is always named:

kaspersky.apk

no matter what version is provided. Furthermore, the web site does not provide any further information's either.

Could you possibly update that, so it's easy to spot any new release?

Thanks,
Keep on going,

m.

[MedvedevUnited]

В 05.10.2024 в 18:24, abdulmismail сказал:

I'll be porting over from AVAST to Kaspersky this week and I too couldn't find the app on Google Play. However, when I checked, it's on the Galaxy Store...

https://galaxystore.samsung.com/search?q=kaspersky

However, the product says it's from KASPERSKY LAB MIDDLE EAST FZ LLC.

Hi @abdulmismail and welcome forum!

As it was written before you can find Kaspersky applications in different mobile stores, please, see more details here: How to download Kaspersky applications on Android Indeed KASPERSKY LAB MIDDLE EAST FZ LLC is our developer account's name in Galaxy Store.

 

В 05.10.2024 в 18:25, Midnight Spirit сказал:

Hi @MedvedevUnited, 

https://www.google.com/search?q=kaspersky+google+play

It's several results down the list.

 

To be honest, I didn't notice the published date until I went back to have another look. And I probably won't be the last person to not notice it, either. Not everyone thinks to check when an article was last updated. I recommend updating the page with a brief blurb at the top stating what you've said here: that Kaspersky is temporarily unavailable, what's being done to resolve it, how long we can expect this to take, and so on. This will put people's minds at ease and show you're all over it. 

This situation in which Kaspersky finds itself sucks for everyone, staff and customers alike. I hope you and the team can get this resolved soon. 

Best of luck! 

Hi @Midnight Spirit, thanks, I will pass your feedback to Kaspersky for Android team. You can always find the latest version of Online Help for all Kaspersky products at https://support.kaspersky.com/help

[MedvedevUnited]

В 05.10.2024 в 23:03, garioch7 сказал:

@MedvedevUnited,

How could you mark this topic as "SOLVED" on September 29th?  It is NOT SOLVED.

We still have no updates via Google Play Store, and not only in the US.  The EU and Canada are affected, according to my information, and probably customers from many other countries as well.

It is unacceptable.  According to other security websites, Kaspersky will not be able to resolve this GPS removal. Why not just tell us that?

Regards,
Phil

Hi @garioch7, currently I cannot add anything to what have already been posted. We will keep all users updated if there is any new details or important information.

13 часов назад, mokaz сказал:

Hi there K-Team,

I'm once again sorry about this situation and won't discuss the root cause.

In regards to the APK download, it's neat to be able to download it directly from your servers and if I'd been asked, that would be my number one source in regards to security. My only concern is that it's not currently very easy to see/assess what is the current version of the provided .apk from your servers: the downloaded file is always named:

kaspersky.apk

no matter what version is provided. Furthermore, the web site does not provide any further information's either.

Could you possibly update that, so it's easy to spot any new release?

Thanks,
Keep on going,

m.

Hi @mokaz and thank you for your feedback. Yeah, good notice, we already passed it to product team.

[Marco Esse]

Hi everybody, i'm usig KES for Andoroid deployed via Play Store link generated by Kaspersky Security Center (OnPrem installation). I came across this topic and i realize that all the mobile phones of my company are offline in KSC console. If i try to start manual synch in the app it raised an error. Is this also a consequence of the removal of the app form the GPS? Thanks

Edited October 7 by Marco Esse

[Flood and Flood's wife]

Hi @MedvedevUnited,

1. How to switch to the unlimited version of Kaspersky VPN Secure Connection for Android still references Google. 
2. Ditto for How to restore your subscription.

At the base of the 2nd form, when users are filling in a support request: 

Doesn't Kaspersky pay people to manage their documentation, rather than relying on users to stumble over the issues? 

Thank you🙏
Flood🐳+🐋

[Nanoni564]

Any plan to support GetApps (Chinese version of AppGallery on Xiaomi Chinese phone)? It's not listed on their Chinese store.....

Edited October 7 by Nanoni564

[nexon]

How to update Kaspersky apps

New article from today (7th October) is here https://www.kaspersky.com/blog/kaspersky-apps-removed-from-google-play/52254/

[MedvedevUnited]

4 часа назад, Marco Esse сказал:

Hi everybody, i'm usig KES for Andoroid deployed via Play Store link generated by Kaspersky Security Center (OnPrem installation). I came across this topic and i realize that all the mobile phones of my company are offline in KSC console. If i try to start manual synch in the app it raised an error. Is this also a consequence of the removal of the app form the GPS? Thanks

Hi @Marco Esse, removing apps from Google Play store shouldn't cause such issue. Please, submit a ticket to Technical Support via https://companyaccount.kaspersky.com/, colleagues will assist you to deal with the issue.

4 часа назад, Flood and Flood's wife сказал:

Hi @MedvedevUnited,

1. How to switch to the unlimited version of Kaspersky VPN Secure Connection for Android still references Google. 
2. Ditto for How to restore your subscription.

At the base of the 2nd form, when users are filling in a support request: 

Doesn't Kaspersky pay people to manage their documentation, rather than relying on users to stumble over the issues? 

Thank you🙏
Flood🐳+🐋

Hi @Flood and Flood's wife, thanks for noticing, we'll check this.

[MedvedevUnited]

4 часа назад, Nanoni564 сказал:

Any plan to support GetApps (Chinese version of AppGallery on Xiaomi Chinese phone)? It's not listed on their Chinese store.....

Hi @Nanoni564, GetApps is already supported, see https://support.kaspersky.com/common/beforeinstall/16085#block1 Do you mean you cannot find Kaspersky applications from China?

[Nanoni564]

yes I don't see Kaspersky on a chinese Xiaomi phone, chinese rom (not modified) on the chinese GetApps, I'm not living in China but I ordered my phone from there. Anyway, I'll keep the app from Google Play for now. The thing is those phone aren't allowing apk install, so I'll have to see if I install a third party store (like the one from Samsung or Huawei). Thanks anyway

[Flood and Flood's wife]

14 hours ago, MedvedevUnited said:

Hi @Nanoni564, GetApps is already supported, see https://support.kaspersky.com/common/beforeinstall/16085#block1 Do you mean you cannot find Kaspersky applications from China?

54 minutes ago, Nanoni564 said:

yes I don't see Kaspersky on a chinese Xiaomi phone, chinese rom (not modified) on the chinese GetApps, I'm not living in China but I ordered my phone from there. Anyway, I'll keep the app from Google Play for now. The thing is those phone aren't allowing apk install, so I'll have to see if I install a third party store (like the one from Samsung or Huawei). Thanks anyway

Hello @MedvedevUnited & @Nanoni564, 

How to download your purchased apps - Kaspersky apps for Android are not available in China due to local legislation - 

Thank you🙏
Flood🐳+🐋

[Marco Esse]

I'm just updating my device installig Kaspersky Endpoint Security from Galaxy store, i just installed it in one device, but when i searched it again for the second device Kasperky Endpoint Security is no more available in the Galxy Store! What is happening?

Edited October 8 by Marco Esse

[MedvedevUnited]

4 часа назад, Marco Esse сказал:

I'm just updating my device installig Kaspersky Endpoint Security from Galaxy store, i just installed it in one device, but when i searched it again for the second device Kasperky Endpoint Security is no more available in the Galxy Store! What is happening?

@Marco Esse, could you check it one more time? I checked right now and it's available in Galaxy Store. Maybe there was a moment of unavailability while the new version of KES for Android was published in the store.

[Nanoni564]

On 10/8/2024 at 11:01 AM, Flood and Flood's wife said:

Hello @MedvedevUnited & @Nanoni564, 

How to download your purchased apps - Kaspersky apps for Android are not available in China due to local legislation - 

Thank you🙏
Flood🐳+🐋

 

By the  way, I was able to install the updated apk on my chinese phone from the apk file link on your website, all good for me, thanks

 

Edit: You could put the version number on the apk file, it would help to see if we need to update or not, ty!

Edited October 14 by Nanoni564

[Flood and Flood's wife]

46 minutes ago, Nanoni564 said:

By the  way, I was able to install the updated apk on my Chinese phone from the apk file link on your website, all good for me, thanks

1. Edit: You could put the version number on the apk file, it would help to see if we need to update or not, ty!

Hello @Nanoni564, 

Excellent, well done! Thank you for taking the time to share the good news with the Community!

1. Re publishing the .apk version, it's a good idea! From memory Kaspersky is aware of the issue - @MedvedevUnited

Thank you🙏
Flood🐳+🐋

[Flood and Flood's wife]

@MedvedevUnited, 

1. *Despite* what the HQ gurus say/believe - KPM & AV do not & cannot *auto-update* in Galaxy Store: 
2. Kaspersky Password Manager for Android, Update the app manually, doco *only* has link for HUAWEI AppGallery:

Thank you🙏
Flood🐳+🐋

[Danila T.]

Hello @Flood and Flood's wife!

1) This is expected behaviour of the Galaxy Store. Just update once manually and auto-update should be available. 

2) Thanks. Colleagues will consider adding new information to the Help.

[Karl S]

Hello,

I would like some guidance on the installation/updating of the AV on my android. I am using a Samsung phone and the only app available to download in the my region (East Africa) appears to be the enterprise app (Kaspersky Endpoint Security) and not the basic/free version. On the plus side, I still get virus database updates. My question is are the apps also still region lock in the galaxy store as well and my only option is do a direct apk download?

[Flood and Flood's wife]

3 hours ago, Karl S said:

I would like some guidance on the installation/updating of the AV on my android.

I am using a Samsung phone and the only app available to download in the my region (East Africa) appears to be the enterprise app (Kaspersky Endpoint Security) and not the basic/free version.

On the plus side, I still get virus database updates.

My question is are the apps also still region lock in the galaxy store as well and my only option is do a direct apk download?

 

Hello @Karl S, 

Welcome!

Just for clarification, you'd like to use Kaspersky Free but it's not available in the Galaxy Store in your location in East Africa, in (your) Galaxy Store there's Kaspersky Endpoint Security Free & (you) also have access to the Kaspersky app via direct APK download - is that correct?

Please post back?

Thank you🙏
Flood🐳+🐋