I haven't gotten the transfer email from UltraAV yet

[Jweller]

I got the Kaspersky email several weeks back notifying me of the automatic mid-September transfer of me to UltraAV.  It's now mid-September and I have not received the transfer email from UltraAV yet.  Has anyone gotten the automatic transfer yet?  I'm getting nervous because the drop-dead date for Kaspersky is drawing close.

[Flood and Flood's wife]

43 minutes ago, Jweller said:

I got the Kaspersky email several weeks back notifying me of the automatic mid-September transfer of me to UltraAV.  It's now mid-September and I have not received the transfer email from UltraAV yet.  Has anyone gotten the automatic transfer yet?  I'm getting nervous because the drop-dead date for Kaspersky is drawing close.

Hello @Jweller, 

Welcome back!

@Danila T. replied to @nickle when they raised concerns about an email they received in the topic: US Government Ban on private use of Kaspersky anti-virus - checking the UltraAV site - it still says: No action required at this time, however, you may wish to log a request with Kaspersky Customer Service  - https://support.kaspersky.com/b2c#contacts

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

[arby_rb88]

I found out that if you go to the UltraAV faq on their website (https://ultrasecureav.com/faq), there is a drop down menu "How do I access my UltraAV account?" if you click on the link, it will take you to a download page and tell you to use your Kaspersky account name/password to log in.

[dwoo]

Thank you arby-rb88 - this was very helpful and able to download ultraAV.

 

 

[Bill J in Florida]

I didn't get anything either. Worse- Without warning the Ultra AV downloaded onto my PC this morning without warning. What the @#%^!. A computer security outfit whose job is to protect computers from improper downloads does the same to their customers.

Not a thing is known about this new software. That and today's behavior makes my decision easy to make.

 

Goodbye Kaspersky.

 

[arby_rb88]

I have yet to install it myself, because I also never heard of UltraAV/Pango. I created a Kaspersky forum account only to post that solution, because I discovered it by accident. But yeah, I don't know why they weren't more transparent about this whole thing. I may just see if I can request a refund. I have SurfShark as a VPN--which also includes antivirus--which I guess is pretty good. @dwoo Have you tried the UltraAV programs? Do you think they are good?

[arby_rb88]

Weird, it just automatically installed itself on my PC. I still have access to Kaspersky Password Manager as well.

[nexon]

6 hours ago, Bill J in Florida said:

I didn't get anything either. Worse- Without warning the Ultra AV downloaded onto my PC this morning without warning

Because for you US customers is Kaspersky replaced by ultra av. 

If automatic upgrade not working then people have problem and asking why automatic upgrade not working. 

If automatic upgrade works then people asking why it was downloaded automatically 😅😄

[UltraMess]

On 9/15/2024 at 7:12 AM, Jweller said:

I got the Kaspersky email several weeks back notifying me of the automatic mid-September transfer of me to UltraAV.  It's now mid-September and I have not received the transfer email from UltraAV yet.  Has anyone gotten the automatic transfer yet?  I'm getting nervous because the drop-dead date for Kaspersky is drawing close.

Ya, this is a confusing mess.   I got shortcuts on my Desktop somehow and then installed the UltraAV software.  No prior email message from Kaspersky.

[vbr]

My Kaspersky Free became UltraAV too. It was abrupt (and scary, PowerShell popping up suddenly) I didn't get any email regard to this and I wasn't expecting Kaspersky to transfer their free users too.

UltraAV UI is very basic, so basic that I could not find any info about my subscription. It's not even on their website so I decided to let it go.

Also I noticed UltraAV installer was signed by MAX SECURE SOFTWARE INDIA PRIVATE LIMITED. I would not expect it to have the same level of protection as Kaspersky.

Edited September 19 by vbr

[arby_rb88]

UltraAV automatically installing itself on my PC freaked me out. It still required me to login with my Kaspersky password/account, but no thanks. I have no idea who Pango is, and there is literally no information about their antivirus/credibility. I mentioned earlier that I have SurfShark VPN--which comes with free antivirus that received good scores by AV-Test--and decided to install that instead. Oddly enough, it said I had to uninstall Kaspersky first, so Kaspersky was still on my system (the antivirus). I still have Kaspersky Password Manager and can log into it. I don't know, this whole thing is very weird, from the US banning the software, to this hand-off to some unknown company. I'm just sad that I renewed a 3 year subscription last March or April. I would see if I can get a refund, but I don't know. I don't know if I want to give out my pay information.

[nexon]

@arby_rb88 pango is US company partner of Kaspersky. Kaspersky VPN share some info with pango company. And you didn't knew about this. So not only ultra av is under pango. 

[Flood and Flood's wife]

9 hours ago, arby_rb88 said:

I still have Kaspersky Password Manager and can log into it.

Hello @arby_rb88, 

Welcome!

(ioo) given all the changes that are happening, it'd be a good idea to create a Kaspersky Password Manager (KPM) backup:    KPM, Create copy                                         

That way, any KPM changes - announced OR unannounced, you have some control/recovery measures in place. 

Thank you🙏
Flood🐳+🐋

Edited September 20 by Flood and Flood's wife
pn

[arby_rb88]

@nexon Ah ok. I remember looking them up in June or whenever this whole thing started to happen. I still wasn't able to find anything really about them. Regardless of the legitimacy, I don't like the way this whole thing has gone. Basically:

• Some of us got a cryptic email about the switch/partnership with Pango
• They didn't send any follow-up messages since then
• The latest Kaspersky update installed UltraAV onto my computer and (sort of, but not really) uninstalled Kaspersky
• There was no opt-in notice or anything for refunds, let alone manually installing it on our computer ourselves

Just a really bad look.

[nexon]

@arby_rb88better is contact tech support. And ask them about this or request some info. 

[arby_rb88]

@nexonI know you're a forum mod? or something like that? I'm not trying to create any trouble or anything. Just venting a little. So, I hope you're not taking any of this the wrong way or anything! Appreciate you!

[nexon]

@arby_rb88 I don't know what you mean in you last reply. All technical questions is for tech support. They should know more about current situation.

You have 3 choices :

1. Use ultra av 

2. Contact tech support and ask for additional questions etc 

3. Uninstall and use defender or other crap 

[Bill J in Florida]

3 hours ago, nexon said:

Because for you US customers is Kaspersky replaced by ultra av. 

If automatic upgrade not working then people have problem and asking why automatic upgrade not working. 

If automatic upgrade works then people asking why it was downloaded automatically 😅😄

This isn't an update. A new computer program was loaded onto my computer without warning and without permission. Kaspersky is still on my PC- not for much longer- and it is still working.

Kaspersky's communication skills are terrible. Around 5-7 years ago they charged my debit card without warning for my subscription renewal. A month ahead of time and without a prior email notification that their own written policies say they would first do.

I left for BDF. Their software is excellent but I found Kaspersky more user friendly and came back to Kaspersky for a year but turned off automatic renewal. Now I'm going back to BDF. Ironically I ordered Total Security three days ago and received the card yesterday. Just in the nick of time

 

Edited September 19 by Bill J in Florida
Clarify

[jasonbourne]

hey so i just  wanted to chime in. I logged into my computer and was watching a video and noticed something getting installed in the background. Me being paranoid i UNINSTALLED it completely without realizing this was a transition from kaspersky to pango. I also never got an email alerting me to this transition, yes i searched my email. so now i go to ultraav website and its asking me to purchase a subscription and cast find a way to reinstall it back without having to purchase ultraav. what should I do?

[Flood and Flood's wife]

On 9/20/2024 at 12:52 AM, jasonbourne said:

hey so i just  wanted to chime in. I logged into my computer and was watching a video and noticed something getting installed in the background. Me being paranoid i UNINSTALLED it completely without realizing this was a transition from kaspersky to pango. I also never got an email alerting me to this transition, yes i searched my email. so now i go to ultraav website and its asking me to purchase a subscription and cast find a way to reinstall it back without having to purchase ultraav. what should I do?

Hello @jasonbourne, 

Welcome!

• *Additional* Install Ultra AV on Windows, does not appear to have any resources to assist this situation* 

1. In the first instance, please log a request with Kaspersky Customer Service  - https://support.kaspersky.com/b2c#contacts , they have access to (your) subscription & private information, for privacy reasons, the Kaspersky Community doesn't  -> on the support page, select either Email or Chat, then fill in the template as shown - *select (your) Kaspersky software (1) from the drop-down list*; please include a *detailed history*: 

• *Also - IF requesting Chat request the operator email (you)  a copy of the chat transcript *before* ending the chat - otherwise (you'll) have no record of the chat*
• *IF they tell (you) to contact UltraAV, please do that as well, unfortunately we don't have any guidelines for their support system but the support link is:  https://support.ultrasecureav.com/hc/en-us/requests/new

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

[Danila T.]

Hello,

As you may know, the US authorities have restricted the sales and distribution of Kaspersky products in the US, but we remain committed to providing you with the utmost cybersecurity. And as we’re forced to limit our cybersecurity products in functionality, we give you an opportunity to get a replacement security solution by our trusted partner — UltraAV.
UltraAV will be activated under your existing subscription and login information, license duration and device coverage are carried over, and there is no price increase. There’s no effort needed from your side, and your Windows apps will update automatically – only very old Windows app versions, Android, Mac and iOS apps require manual update, which we additionally inform you about in corresponding in-app communications.

[alan.merc]

BEWARE!!! UltraAV was installed on my HP laptop, Acer laptop and HP desktop without my consent. When I rebooted the computers both HP computers are stuck in a start up loop and I cannot fix. Computer and drive test fine.

[His Nibs]

I have never received an e-mail from Kaspersky nor UltraAV.....Big disappointment.  I only find our today when I tried using the Kaspersky VPN....I could not find it.   I saw the UltraAV installed ......got concerned, thought I missed the lapse of AV which I thought was the 29th....or 22.   Bad role out but based upon all I have read I am sticking with the license and support being sold to UltraAV.  Norton Sucks, not sure about MacAfee.   I also got an email from digital river that was conflicting.    One stated a discounted rate and a second email for a Free transfer  for  bitdefender..  There were not dates for the "offer" to expire.   When I went to both offers they both had expired.   I send an email to digital river.......I am still waiting after 3 weeks!!!!!!!!!

[r37r0]

Not only have I not received an email instructing how to make this change, when I click on the link to Ultra AV in the email notifying me the change was coming, or try to visit it from a google search, all I get is a 403 error. Not only that, Kaspersky (the app, not the company) just showed me a notification saying that my subscription was cancelled and will not renew, but I will continue being able to use it through the end of my subscription date. So I'm now confused.. I thought it wasn't being updated and I couldn't use it any longer. Also, how do I get onto the Ultra AV site if I keep getting a 403 error?

[CLEsports]

9 hours ago, His Nibs said:

I have never received an e-mail from Kaspersky nor UltraAV.....Big disappointment.  I only find our today when I tried using the Kaspersky VPN....I could not find it.   I saw the UltraAV installed ......got concerned, thought I missed the lapse of AV which I thought was the 29th....or 22.   Bad role out but based upon all I have read I am sticking with the license and support being sold to UltraAV.  Norton Sucks, not sure about MacAfee.   I also got an email from digital river that was conflicting.    One stated a discounted rate and a second email for a Free transfer  for  bitdefender..  There were not dates for the "offer" to expire.   When I went to both offers they both had expired.   I send an email to digital river.......I am still waiting after 3 weeks!!!!!!!!!

@His Nibs FYI, Digital River responded to me saying "Please be advised that as of August 30, 2024 all Bitdefender offers has been stopped. The offers sent through email to Kaspersky shoppers will no longer be available" and go figure, I tried the free transfer link on August 31st because they never said there would be a deadline.

For what it's worth, Bit Defender and ESET have similar features to what Kaspersky offered, are highly respected and independent test have shown good results on both consistently. ANYTHING is going to be better than UltraAV because even the website for UltraAV was just registered 2 months ago. No independent testing has been done on UltraAV and I'm not touching it

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5 hours ago, r37r0 said:

Not only have I not received an email instructing how to make this change, when I click on the link to Ultra AV in the email notifying me the change was coming, or try to visit it from a google search, all I get is a 403 error. Not only that, Kaspersky (the app, not the company) just showed me a notification saying that my subscription was cancelled and will not renew, but I will continue being able to use it through the end of my subscription date. So I'm now confused.. I thought it wasn't being updated and I couldn't use it any longer. Also, how do I get onto the Ultra AV site if I keep getting a 403 error?

@r37r0 They could be going through growing pains. Their website was just created 2 months ago. You're free to stay with UltraAV or move to another AV product that has actually been independently tested and is reputable

Edited September 23 by CLEsports