i have a problem with my subscriptions

[masmahmoud]

i had a subscription user with my Email *****@*****.tld from 2025 till 2026 and i bought a new one a day before with 2198 EGP for 2 years for 5 devices and as usual i have to extend my subscription till 2028 but i found that i have 2 subscriptions separately under each other, So please i need now to join both in one subscription extended till 2028 for 5 devices 

with my best regards

 

Yours

Mahmoud Montaser Ahmed Sliem

[Berny]

@masmahmoud Welcome

4 minutes ago, masmahmoud said:

i found that i have 2 subscriptions separately under each other

On  expiring date your your current subscription should automaticaly switch to your new license.

[Flood and Flood's wife]

16 minutes ago, masmahmoud said:

i had a subscription user with my Email *****@*****.tld from 2025 till 2026 and i bought a new one a day before with 2198 EGP for 2 years for 5 devices and as usual i have to extend my subscription till 2028 but i found that i have 2 subscriptions separately under each other,

1. So please i need now to join both in one subscription extended till 2028 for 5 devices. 

Hello @masmahmoud, 

Welcome!

In the shopping cart, it shows the subscription will activate upon successful payment, now you must ask the support team to assist you to merge the subscriptions so the *new* subscription starts when the *old* subscription ends.

Please log a request with: Kaspersky Customer Service https://support.kaspersky.com/b2c#contacts-> select Email, then fill in the template as shown, select (your) Kaspersky application (1) &  provide a *detailed-history* please:

The support team will do their best to assist you. 

*Note: do not select the AI-bot to log the case*

Thank you🙏
Flood🐳+🐋

Edited December 1 by Flood and Flood's wife
added template

[masmahmoud]

thank you my dear friend for your esteemed support

 

ok great how do i merge the both subs.

[Flood and Flood's wife]

23 minutes ago, masmahmoud said:

thank you my dear friend for your esteemed support

Hello @masmahmoud, 

You're most welcome!

Please read: How your subscription works - this document applies to Kaspersky software in the Home range:

 

23 minutes ago, masmahmoud said:

1. ok great how do i merge the both subs.

• Please follow the advice in our *first* reply:

1. Please log a request with: Kaspersky Customer Service https://support.kaspersky.com/b2c#contacts-> select Email, then fill in the template as shown, please provide a *detailed-history*: The Kaspersky support team will do their best to assist you. 

*Note: do not select the AI-bot to log the case*

Thank you🙏
Flood🐳+🐋

Edited December 1 by Flood and Flood's wife
formatting

[Flood and Flood's wife]

53 minutes ago, BlackEdition said:

This is a public forum with just members, no official support is offered here. Only Kaspersky's official support can help you after you contact them (like what @Flood and Flood's wife explained).

By the way: I doubt support will help you with this and they will say it's your fault. You will have to start using the other license right now or you will lose the days. They don't merge subscriptions or offer any help in this regard (from my experience, at least). Sorry for the sad news. But if they don't solve it for you, try to ask for a refund and then only buy it when your current license expires. Never buy more than once license from Kaspersky's website if you plan to "extend", because it's going to be a separate license and it will start right away. All purchases on Kaspersky's website will make the license start right away. You have to buy a license (code) from legitimate stores/resellers and add it to your account, this way the code will stay unactive and will only start after you decide to use it.

Hello @BlackEdition, 

Welcome back!

Regarding (your) comments beginning: "By the way"

• (ioo) you are incorrect. 
• (ioo) you are misinformed. 
• Every subscription purchased from a Kaspersky website *activates* on successful payment - READ the SHOPPING CART @BlackEdition!
• If (you've) had that experience with Kaspersky it may be due to a *situation* specific to you & a subscription (you) purchased. 
• *WE* have direct experience of Kaspersky assisting US in the manner we guided @masmahmoud to follow.

Thank you🙏
Flood🐳+🐋

Edited December 2 by Flood and Flood's wife
formatting

[BlackEdition]

4 minutes ago, Flood and Flood's wife said:

 

• Every subscription purchased from a Kaspersky website *activates* on successful payment - READ the SHOPPING CART @BlackEdition!

Ok, you are literally agreeing with what I said lol. I told him that he can store licenses and have them stay inactive ONLY if he buys a code from 3rd-party sellers (not from Kaspersky's website). All purchases on Kaspersky's website will initiate the license right away. I guess they do it this way to prevent people from snatching good deals and storing the licenses for the future.

For the rest of your reply, let's see if they help him with this or not (I hope they do). @masmahmoud Please let us know what happens after you contact support.