I cannot install KIS, cannot install ……….exe driver.

[unkasperam]

Cannot install mentioned. Driver issue is coming…. it is telling that it cannot install ……….exe driver. My system is up-to-date, BTW.

[Berny]

@unkasperam Welcome. Can you please provide a screenshot with the error message.

[unkasperam]

Here it is:

 

[unkasperam]

@Berny Please reply quick. I gonna need it quick 😥 ……….

Or else my laptop is prone to viruses…..

[Guest #37]

Hi,

Please review:

Link

Regards

[unkasperam]

Ok lemme check

 

[unkasperam]

Hi,

Please review:

Link

Regards

@Caos

Sorry to inform but this thread is complete cxxx. There are no fixes. tried everything but failed :-(

[unkasperam]

Wht ‘bout u? @Berny 

[Guest #37]

@unkasperam

Hi,

You have to open a support ticket in my Kaspersky, and send getsysteminfo (gsi), and logs for review what is the problem.

There are very many causes for this error, including leftover Kaspersky drivers in system32, Services for devices not running, too many  filters installed, .NET errors, conflicting network adapters, system file corruption, etc.

Please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request: 

1. Description of the issue.
2. Screenshot of error
3. GSI
4. Installation logs
Tech Support will need the following logs:

- kl-install-yyyy-mm-dd-hh-mm-ss.log.enc1
- kl-setup-yyyy-mm-dd-hh-mm-ss.log.enc1
- kl-preinstall-yyyy-mm-dd-hh-mm-ss.log.enc1
- setupapi.app.log
- setupapi.dev.log

The last two files can be found in \Windows\inf folder. 

How to collect logs: http://support.kaspersky.com/general/dumps/2042

Regards\

[unkasperam]

I raised a support ticket

But I didn’t include all these…

I will wait

[unkasperam]

Attached everything…..
GSI, Logs……. everything

Waiting for team to respond

If no successful fix found then I might choose another AV. 

[unkasperam]

@Berny Still waiting…. are you up there?

Please respond…

@Caos Had been helping me but what about others

(tagging other people)]

@Cal @AnWiFr @RohanRao @Action @SibD @X-Designers @Ramshad @JOSEPH @jose @adam_2447 

Others- See if u guys can help

[unkasperam]

own tag @unkasperam 

[unkasperam]

@Derekchen-TW @fatemeh.banaei @andrew75 Hello can you help?

It is a new installation of the trial…

I wonder if the .exe file is corrupted…

Shall I use some other exe?

Could the other guys attach the file?

[unkasperam]

THIS THREAD IS NOT DEAD

P.S:- FOR BOTS