Emad_AboNar Posted May 16, 2023 Share Posted May 16, 2023 hi , hope you can help me please i cannot add another device to my account , there's only 1 device in "My devices tab" while on my subscription is says "3 out of 3 devices protected" so , when am trying to add a new device it shows an error. Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted May 17, 2023 Share Posted May 17, 2023 (edited) 2 hours ago, Emad_AboNar said: i cannot add another device to my account , there's only 1 device in "My devices tab" while on my subscription is says "3 out of 3 devices protected" when am trying to add a new device it shows an error: Application is not activated Hello @Emad_AboNar, Welcome! Which *steps* are (you) taking to add & activate Kaspersky Security Cloud Free to the second device - please provide specific detail? On the second device, has there *ever* been any Kaspersky software installed previously? Please post back? Thank you? Flood?+? Edited May 17, 2023 by Flood and Flood's wife pn Link to comment Share on other sites More sharing options...
Emad_AboNar Posted May 17, 2023 Author Share Posted May 17, 2023 7 hours ago, Flood and Flood's wife said: Hello @Emad_AboNar, Welcome! Which *steps* are (you) taking to add & activate Kaspersky Security Cloud Free to the second device - please provide specific detail? On the second device, has there *ever* been any Kaspersky software installed previously? Please post back? Thank you? Flood?+? Hello @Flood and Flood's wife Thanks for your interest , - Am trying to add & activate by signing in by my current account after installing the "Kaspersky Security Cloud Free". - Yes i think it was installed before but it was long ago , as well as my 2rd device had "Kaspersky Security Cloud Free" installed previously but after installing it counts as a 3rd device. so to be clear am using only 2 device which had "Kaspersky Security Cloud Free" installed previously. and those same 2 device which am trying now to reinstall "Kaspersky Security Cloud Free" on them. Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted May 19, 2023 Share Posted May 19, 2023 (edited) On 5/17/2023 at 7:59 PM, Emad_AboNar said: - Am trying to add & activate by signing in by my current account after installing the "Kaspersky Security Cloud Free". - Yes i think it was installed before but it was long ago , as well as my 2rd device had "Kaspersky Security Cloud Free" installed previously but after installing it counts as a 3rd device. - so to be clear am using only 2 device which had "Kaspersky Security Cloud Free" installed previously. and those same 2 device which am trying now to reinstall "Kaspersky Security Cloud Free" on them. Hello @Emad_AboNar, You're most welcome! Thank you for posting back! In (your) MyKaspersky account, go to: https://my.kaspersky.com/MyDevices#/portal/pages/devices - take a FULL screen screen-print -> including the URL & post back please -> NOTE, hide any personal/private information: email address, Kaspersky Free License #, before posting please? Is the Kaspersky Security Cloud Free *software* physically *installed* on the second computer - YES or NO? IF YES, have (you) signed into (your) MyKaspersky account, from the Kaspersky Security Cloud Free application -> the Kaspersky Security Cloud Free application needs to synchronise with (your) MyKaspersky account -> DO NOT try to manually add a device OR subscription OR activation code to (your) MyKaspersky account! IF YES, *after* the software was installed - has the second computer been shutdown, using Shutdown, not Restart, followed by power on by pressing the power button, followed by login? Which Region/Location are you physically located in? Was Kaspersky Security Cloud Free downloaded from that Location? In the second image (you) posted - post back the URL that opens when Reasons & possible solutions is selected please? Please post back? Thank you? Flood?+? Edited May 19, 2023 by Flood and Flood's wife added additional Link to comment Share on other sites More sharing options...
Emad_AboNar Posted May 19, 2023 Author Share Posted May 19, 2023 hi @Flood and Flood's wife thanks for trying to help 1- check screenshot (1). 2- Yes its installed 3- i tried to sign in many time and after requiring a 2FA code from my mobile it shows that screenshot (2) 4- yes its been shuteddown many times over the last 2 days 5- Egypt 6- yes it was 7- Reasons & possible solutions actually what am figured out is my license is counting my previous PCs as its already using Kaspersky, while my previous 2 PCs are the same 2 PCS which am trying to install on it right now , so it couts that i've 4 PCs not 2 , that's why it counted my 3rd free subscription when i installed kaspersky software on my 2nd PC "AboNar-Work" i've changed my antivirus program for 1 year and came back to use kaspersky after installing a new windows of course. Thanks in advance Link to comment Share on other sites More sharing options...
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