hi @Flood and Flood's wife
thanks for trying to help
1- check screenshot (1).
2- Yes its installed
3- i tried to sign in many time and after requiring a 2FA code from my mobile it shows that screenshot (2)
4- yes its been shuteddown many times over the last 2 days
6- yes it was
7- Reasons & possible solutions
actually what am figured out is my license is counting my previous PCs as its already using Kaspersky, while my previous 2 PCs are the same 2 PCS which am trying to install on it right now ,
so it couts that i've 4 PCs not 2 , that's why it counted my 3rd free subscription when i installed kaspersky software on my 2nd PC "AboNar-Work"
i've changed my antivirus program for 1 year and came back to use kaspersky after installing a new windows of course.
Thanks in advance