How to make a complain to Kaspersky security network.

[Kuser7985Sh]

I recently reset my PC and started installing the usual stuff that I need for work. Daz Studio (very popular 3D rendering app) and Ren'Py (arguably the most popular visual novel-making engine) and Kaspersky added both these applications into the high-restricted group (intrusion prevention). I'm aware that you can manually add applications to the trusted group and make it work, but the thing I don't understand is these two programmes were previously trusted by KSN, and K added them as trusted just a few weeks ago.

So how can I make a complaint to KSN?

Kaspersky premium 21.20.8.505 version

 

Thank you.

Edited 4 hours ago by Kuser7985Sh
grammar correction

[Flood and Flood's wife]

53 minutes ago, Kuser7985Sh said:

I recently reset my PC and started installing the usual stuff that I need for work. Daz Studio (very popular 3D rendering app) and Ren'Py (arguably the most popular visual novel-making engine) and Kaspersky added both these applications into the high-restricted group (intrusion prevention). I'm aware that you can manually add applications to the trusted group and make it work, but the thing I don't understand is these two programmes were previously trusted by KSN, and K added them as trusted just a few weeks ago.

1. So how can I make a complaint to KSN?

 

Hello @Kuser7985Sh, 

Welcome again!

• Correct - currently the executables are *untrusted* - even tho Daz Studio & Ren'Py *sites* are *trusted* by KSN -> https://opentip.kaspersky.com/https%3A%2F%2Fwww.renpy.org%2F/?tab=lookup; https://opentip.kaspersky.com/https%3A%2F%2Fwww.daz3d.com%2Fget_studio/?tab=lookup

1. Zip the Daz Studio & Ren'Py executables, password protect the zip files - use either MALWARE or INFECTED, log a case with: Kaspersky Customer Service -  https://support.kaspersky.com/b2c#contacts - fill in the template as shown. Request Kaspersky Customer Service assign the case to Kaspersky Virus Lab experts for analysis, requesting they *add* Daz & Ren exes to KSN -  *Include the zip-archive password - for the Virus Lab experts. Include a *detailed history*:

Please share the outcome with the Community, when it's available?

Thank you🙏
Flood🐳+🐋

Edited 4 hours ago by Flood and Flood's wife
replacing template with Kaspersky Premium

[Kuser7985Sh]

1 hour ago, Flood and Flood's wife said:

Hello @Kuser7985Sh, 

Welcome again!

• Correct - currently the executables are *untrusted* - even tho Daz Studio & Ren'Py *sites* are *trusted* by KSN -> https://opentip.kaspersky.com/https%3A%2F%2Fwww.renpy.org%2F/?tab=lookup; https://opentip.kaspersky.com/https%3A%2F%2Fwww.daz3d.com%2Fget_studio/?tab=lookup

1. Zip the Daz Studio & Ren'Py executables, password protect the zip files - use either MALWARE or INFECTED, log a case with: Kaspersky Customer Service -  https://support.kaspersky.com/b2c#contacts - fill in the template as shown. Request Kaspersky Customer Service assign the case to Kaspersky Virus Lab experts for analysis, requesting they *add* Daz & Ren exes to KSN -  *Include the zip-archive password - for the Virus Lab experts. Include a *detailed history*:

Please share the outcome with the Community, when it's available?

Thank you🙏
Flood🐳+🐋

I submitted a case with Kaspersky customer service as you shown in your post. Now to wait.