kaspersky premium Help, my Kaspersky Premium doesn't load

[DamageMaximo]

It was working fine before, but suddenly that started happening, when I boot up the PC I can see it's icon appearing on the tray bar, meaning it opened, but when I click it to open it nothing happens, it doesn't open, and when I boot up the PC, if I click the icon fast enough it shows the loading screen but when it finishes, the moment it starts loading the user interface it stops responding, I can't scan any files or do anything, if I try to close it and open it back again the icon appears on the stray bar as red for a second and instantly closes, help me please (language is PT-BR)

Edited 9 hours ago by DamageMaximo

[Flood and Flood's wife]

1 hour ago, DamageMaximo said:

It was working fine before, but suddenly that started happening, when I boot up the PC I can see it's icon appearing on the tray bar, meaning it opened, but when I click it to open it nothing happens, it doesn't open, and when I boot up the PC, if I click the icon fast enough it shows the loading screen but when it finishes, the moment it starts loading the user interface it stops responding, I can't scan any files or do anything, if I try to close it and open it back again the icon appears on the stray bar as red for a second and instantly closes, help me please (language is PT-BR)

Hello @DamageMaximo,

Welcome!

1. Create a System Restore Point, read: How to create a restore point in Windows. 
2. Verify *all* Windows patches  / updates have been applied?
3. Como desinstalar o aplicativo -> at the very *end* make sure the computer is restarted. 
4. Download a *new* installer from (your) MyKaspersky account. 
5. Install, sign-into the application to synchronise with (your) MyKaspersky account. 
6. Run a Database update. 
7. *AGAIN* make sure the computer is restarted. 
8. Monitor for any problems? 

Please share the outcome, with the Community, when it's available?

Thank you🙏
Flood🐳+🐋

[Berny]

@DamageMaximo Welcome.
 

3 hours ago, DamageMaximo said:

it starts loading the user interface it stops responding

Also, please go to Kaspersky On Line Help :
→  A Kaspersky application won’t start
→  Um aplicativo da Kaspersky não inicia
 

Quote

" When starting a Kaspersky application, you may see the Loading the application window that appears on the screen for a few moments, and then nothing happens and the application does not start. "