Force definition update

[Fredrik Buchanan]

Hi is there anyway to force a definition update even if the client is "updated" I have some servers that only downloads parts of the definition. and then think it is "updated" despit listing an old date. sincearly Fredrik Buchanan

[Dmitry Parshutin]

Hi is there anyway to force a definition update even if the client is "updated" I have some servers that only downloads parts of the definition. and then think it is "updated" despit listing an old date. sincearly Fredrik Buchanan

Hello! Can you please describe your problem in more details and specify product versions? Thank you!

[Fredrik Buchanan]

my issue is that some currently 40 of my servers tries to update but something happends and it does not get all the files or something but it does not notice it so it does not fail. the result is that next update it will say that the files are updated nothing to do but at the sametimes report an old definition date. this started on ks10ws and is inherited up to ks11ws if I "upgrade" a "broken" installation. I am trying to test to uninstall the "broken" installation and reinstall a newer version 11.1.2.996(?) I an old case on this that is closed when we thought that it would work. but not soon after we had the issue again. currently if the client doesn't thinks it needs an update you can't force an update to replace the files if you think you have an issue with them, so I would like an force/overwrite option. Sincearly Fredrik Buchanan

[Nikolay Arinchev]

Hi, for further investigation please provide su with Administration Server update task traces. Thank you!

[Fredrik Buchanan]

do you want the trace from the agent side or from the ksc side

[Dmitry Parshutin]

do you want the trace from the agent side or from the ksc side

Hello1 Please use this

[Fredrik Buchanan]

do you want the trace from the agent side or from the ksc side

Hello1 Please use this

ok will send you update shortly

[Fredrik Buchanan]

here is the log file and a screem dump from the update task on the server 1 first update after ksc have recived new updates from Kaspersky.com 2. second update after first finished. 1 2

[Nikolay Arinchev]

Thank you for that info! Please clean KSC updates repository(Advanced-Repositiries-Right Mouse Click at Kaspersky Lab software updates and patches - All tasks - clean updates repository), re-download updates and start KES and KS10WS update task once again. Please let us konw about result. Thank you!

[Fredrik Buchanan]

well that did not work. but I think I now have a work around because with the agent patch B I think my installation tasks will work correctly. and then I can reinstall ks10ws and that seams to have solved my issues recently but I still think it would be nice with a force update setting on the client