Error code: PR_CONNECT_RESET_ERROR - ONLY on FireFox

[Jojo Mojo]

ONLY on Firefox, I am having this problem where no website is functioning and I am getting this page. Screenshot Attached.

Exact Steps:

1) Problem occurs on Firefox.

2) I disable Kaspersky. 

3) Takes about 30 seconds.

4) Websites begin to function normally on Firefox.

5) Enable Kaspersky, problem starts again - after 30 seconds.

@Flood and Flood's wife any suggestions my friend?

[Flood and Flood's wife]

7 minutes ago, Jojo Mojo said:

ONLY on Firefox, I am having this problem where no website is functioning and I am getting this page. Screenshot Attached.

Exact Steps:

1) Problem occurs on Firefox.

2) I disable Kaspersky. 

3) Takes about 30 seconds.

4) Websites begin to function normally on Firefox.

5) Enable Kaspersky, problem starts again - after 30 seconds.

@Flood and Flood's wife any suggestions my friend?

Hello @Jojo Mojo,

Welcome back!

Update to Kaspersky Standard v21.6, download from: https://www.kaspersky.com/downloads#update-product & read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ by Danila T.

Thank you🙏
Flood🐳+🐋

[Jojo Mojo]

Thanks @Flood and Flood's wife, may I ask why I have to do this and is this mandatory?

[Flood and Flood's wife]

25 minutes ago, Jojo Mojo said:

may I ask why I have to do this and is this mandatory?

Hello @Jojo Mojo, 

You're most welcome!

Thank you for posting back & the extra questions!

You dont *have* to, it's your choice! 

KIS has a bug - KIS is Kaspersky's  *old* software, it's no longer being patched & or developed, only updates are being distributed until it reaches end-of-life;  Kaspersky has not announced when EOL will be. 

There's two fixes:

1. The *free* upgrade to Kaspersky Standard v21.6 is not mandatory - but - it works. 
2. Method 2 -> *IMPORTANT* Open Kaspersky Internet Security (KIS), select Settings⚙, select General, uncheck Enable Self-Defense, select Save, select Yes to confirm the action.
3. Exit KIS - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit.
4. In Windows, File Explorer - make sure Hidden items - is checked? 
5. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents = all files and folders.
6. Start KIS.
7. *IMPORTANT* Enable Self-Defense.
8. Shutdown the computer, using Shutdown, not Restart, power on, login.
9. Re-check the issue?

• Method 2 does not guarantee a *permanent* fix. 
• We guess there's also option 3 which would be to contact Kaspersky Customer Service & they would tell you to upgrade to Kaspersky Standard v21.6. 

Thank you🙏
Flood🐳+🐋

Edited March 7 by Flood and Flood's wife
Added: In Windows, File Explorer - make sure Hidden items - is checked? 

[Jojo Mojo]

Thank you so much as usual. The upgrade worked out just fine and dandy.

[Flood and Flood's wife]

1 minute ago, Jojo Mojo said:

Thank you so much as usual. The upgrade worked out just fine and dandy.

Excellent work@Jojo Mojo, well done👏

We're delighted to read that!

Thank you for taking the time to share the outcome with the Community. 

Flood🐳+🐋