Email deactivated - can't contact customer support

[Vsquitiro]

No matter which option I pick in the contact page, after filling out the form, I'm not provided any way of contacting customer support.

I'm trying to install my anti virus on a new computer, but I don't have my kaspersky password and my email was an old school email address that was deactivated a few years ago, so I can't get the password reset emails.

[Guilhermesene4096]

@VsquitiroWelcome

Regardless of whether you no longer have access to your email, you can contact technical support to report this issue and ask them to change your My Kaspersky account details to a new email address.

Obviously, in this case, they must request some data relating to your purchase (mainly the purchase receipt to ensure that you are actually the owner of the account).

In all scenarios, only technical support can help you with this request, as they have authorization and access to your My Kaspersky account.

Contact technical support → Technical Support

[Vsquitiro]

My main problem is that I can't contact technical support.

No matter whether I choose email, phone, or chat, after filling out the form on the page you linked, I'm taken to this page.

The only thing I can do on that page is click on that card, which brings me back to the main technical support page.

[Guilhermesene4096]

@VsquitiroWelcome back!

Which country are you from?

Also, have you tried contacting us using a desktop or laptop?

[Vsquitiro]

I'm from the United States. I tried the site on chrome on my laptop and on my mobile, same result both times.

[Guilhermesene4096]

@Vsquitiro

Perhaps you are unable to access support because of Kaspersky being banned in your country?

Try using a VPN using a server outside your country.

Furthermore, you will not be able to use Kaspersky at this time due to the ban, but you can recover your access data with support for using UltraAV.

I believe @Danila T. or @Igor Kurzin can help you and provide additional information about this.

Edited September 23 by Guilhermesene4096

[Vsquitiro]

Understood, since the software has been banned, will my automatic renewal not be charged at the end of my current subscription?

[Guilhermesene4096]

@Vsquitiro

At this point, I don't have enough information to give you an exact yes or no answer.

As I mentioned previously, I believe that @Danila T.and @Igor Kurzinare the most qualified people currently to answer your questions and provide you with additional information about it.

[Vsquitiro]

Thank you, how can I direct my questions to those individuals?

[Guilhermesene4096]

@Vsquitiro

As I mentioned, their names here in this thread, most likely when possible they responded to this thread.

[Flood and Flood's wife]

1 hour ago, Vsquitiro said:

No matter which option I pick in the contact page, after filling out the form, I'm not provided any way of contacting customer support.

I'm trying to install my anti virus on a new computer, but I don't have my Kaspersky password and my email was an old school email address that was deactivated a few years ago, so I can't get the password reset emails.

1 hour ago, Vsquitiro said:

I'm from the United States. I tried the site on chrome on my laptop and on my mobile, same result both times.

55 minutes ago, Vsquitiro said:

Understood, since the software has been banned, will my automatic renewal not be charged at the end of my current subscription?

Hello @Vsquitiro, 

*Also* is the GLOBAL Kaspersky Customer Service available: https://support.kaspersky.com/b2c/global#contacts
 - IF 'yes', select Email & fill in the template as follows, provide a detailed history: 

• Which anti-virus is being installed - ULTRA or Kaspersky? IF it's ULTRA - follow  Why can't I log in with my Kaspersky username and password?  - IF it's Kaspersky, you will not be able to, due to the ban -> Kaspersky has partnered with ULTRA, all Kaspersky software has been migrated OR is being migrated to ULTRA - read: Kaspersky - ULTRA Transition, FAQ,
• Regarding the Kaspersky subscription, read: Kaspersky, Subscriptions and automatic renewal, also: your billing schedule with UltraAV will be the same as your Kaspersky account. Annual and monthly billing will remain the same. If your previous renewal date fell between July and September 2024 or if you were billed monthly, you were not billed during that time frame. Your billing was delayed until October 2024. Once you are billed in October, you will resume a renewal cadence in accordance with your new bill date (e.g. If you were billed on 10/8/2024, your new 1 year will renewal date will be 10/8/2025).
• *IF* auto-renewal has not been cancelled with either Kaspersky OR ULTRA you will be charged when the current subscription expires. 
• IF you need help from ULTRA, use: Submit a request, they will also be able to communicate with Kaspersky once you log a job in their system, due to the transition. 

Any questions or concerns, please do not hesitate to post back? 

Thank you🙏
Flood🐳+🐋

Edited September 23 by Flood and Flood's wife
added https://support.kaspersky.com/b2c/global#contacts