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Does reassigning computers to new workspaces have a known issue with computer names?

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Hi all, I'm back with a new problem.

I have a several-month-old laptop that I originally set up for a different user. I wiped it and set it up for another person, but for some reason Kaspersky Endpoint Security isn't connecting to the workspace; it's visible for two minutes and then disappears from the Cloud. The laptop retains the same name as before... is that a known issue? I'm going from one workspace to another, and had reassigned the other user to another machine before deleting this machine from that workspace. I've tried uninstalling completely, wiping Kaspersky off the face of the planet from this machine, reinstalling with a package from the new workspace, installing the update, putting in the activation key... just about everything except renaming the computer.

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