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Does example@@kasperskyeu.com belong to Kaspersky official?

lightof7ustice
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Flood and Flood's wife

Flood and Flood's wife

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Posted (edited)
9 hours ago, lightof7ustice said:

Just for clarification, does e.g. noreply@@kasperskyeu.com officially belong to Kaspersky? I found email in the junk email folder.

Hello @lightof7ustice, 

Welcome back & it's no bother!

The issue is similar to a topic raised by @alan hobby: Is this a genuine Kaspersky email address, but without context, it's a little difficult to be conclusive -> were you expecting any emails from Kaspersky? 

We've also noticed Kaspersky China Support use the double @@ but then advise users to remove one @ - we think that's done so the Community Spam filter doesn't block the email address Support is sharing with the user; so, the email (you) have is perhaps 'odd', again, it depends on context?

IF (you) post back the email showing more information/detail - hide any private information before posting, we'll assist OR, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in the template as shown in the image; include a full screen image of the email & a detailed history - note, there's no template that cover's this issue, so the following is the best generic choice:                          image.thumb.png.d865da8d9f9d44944942fd58d2c0bc42.png

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
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Flood and Flood's wife

Flood and Flood's wife

Posted
Posted (edited)
28 minutes ago, lightof7ustice said:

It's Kasperskyeu rather than straight Kaspersky, which confuses me a bit.

Hello @lightof7ustice, 

You're most welcome!

Thank you for posting back & the image!

noreply-at-kasperskyeu.com is very different to noreply@@kasperskyeu.com. 

ioo - noreply-at-kasperskyeu.com - is a legitimate Kaspersky email. The eu represents a regional distribution. 

IF (you) remain concerned please follow up with Kaspersky Customer Service. 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
rats - the filter just modified our email addresses 😅
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