May 11, 20242 yr Hi, sorry to bother. Just for clarification, does e.g. noreply@@kasperskyeu.com officially belong to Kaspersky? I found email in the junk email folder. Kind Regards
May 12, 20242 yr 9 hours ago, lightof7ustice said: Just for clarification, does e.g. noreply@@kasperskyeu.com officially belong to Kaspersky? I found email in the junk email folder. Hello @lightof7ustice, Welcome back & it's no bother! The issue is similar to a topic raised by @alan hobby: Is this a genuine Kaspersky email address, but without context, it's a little difficult to be conclusive -> were you expecting any emails from Kaspersky? We've also noticed Kaspersky China Support use the double @@ but then advise users to remove one @ - we think that's done so the Community Spam filter doesn't block the email address Support is sharing with the user; so, the email (you) have is perhaps 'odd', again, it depends on context? IF (you) post back the email showing more information/detail - hide any private information before posting, we'll assist OR, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in the template as shown in the image; include a full screen image of the email & a detailed history - note, there's no template that cover's this issue, so the following is the best generic choice: Please share the outcome with the Community, when it's available? Thank you? Flood?+? Edited May 12, 20242 yr by Flood and Flood's wife image formatting
May 12, 20242 yr Author Thank you for the reply @Flood and Flood's wife, please find the address attached. It's kasperskyeu rather than straight kaspersky, which confuses me a bit.
May 12, 20242 yr 28 minutes ago, lightof7ustice said: It's Kasperskyeu rather than straight Kaspersky, which confuses me a bit. Hello @lightof7ustice, You're most welcome! Thank you for posting back & the image! noreply-at-kasperskyeu.com is very different to noreply@@kasperskyeu.com. ioo - noreply-at-kasperskyeu.com - is a legitimate Kaspersky email. The eu represents a regional distribution. IF (you) remain concerned please follow up with Kaspersky Customer Service. Thank you? Flood?+? Edited May 12, 20242 yr by Flood and Flood's wife rats - the filter just modified our email addresses ?
May 12, 20242 yr Solution @lightof7ustice The domains ‘kasperskyeu.com’ and ‘kaspersky.com’ are pointing to the same Server names ns1 .kasperskylabs.net ns2 .kasperskylabs.net ns3 .kasperskylabs.net
May 13, 20242 yr Author On 5/12/2024 at 6:57 PM, Berny said: @lightof7ustice The domains ‘kasperskyeu.com’ and ‘kaspersky.com’ are pointing to the same Server names ns1 .kasperskylabs.net ns2 .kasperskylabs.net ns3 .kasperskylabs.net Great, many thanks to both of you?
Hi, sorry to bother.
Just for clarification, does e.g. noreply@@kasperskyeu.com officially belong to Kaspersky? I found email in the junk email folder.
Kind Regards