Different product provided?

[Azyde]

I bought Kaspersky Total Security 2022 (1 year/1 device) from a 3rd party app and it was delivered perfectly.

I went to Kaspersky and activated the key. When I go to my licences, I have something called Kaspersky Pure for 2 years and 3 devices (?) + it says that I activated the product on December 24 2023 (although I did it today) and that it ends on December 24 2025

Now, when I go to my licence through the app it says Kaspersky Total Security and that I still have it for 3 devices...

It doesn't make sense

[Flood and Flood's wife]

8 minutes ago, Azyde said:

1. I bought Kaspersky Total Security 2022 (1 year/1 device) from a 3rd party app and it was delivered perfectly.

2. I went to Kaspersky and activated the key. When I go to my licences, I have something called Kaspersky Pure for 2 years and 3 devices (?) + it says that I activated the product on December 24 2023 (although I did it today) and that it ends on December 24 2025

Now, when I go to my licence through the app it says Kaspersky Total Security and that I still have it for 3 devices...

3. It doesn't make sense

Hello @Azyde, 

Welcome!

1. Which site was Kaspersky Total Security 2022 purchased from? 
2. Kaspersky Pure is 2013 - ancient. 
3. Contact the seller. 

Thank you🙏
Flood🐳+🐋

[Azyde]

It was purchased from Gamers outlet

I just contacted them yes 

[Azyde]

This is what support told me 

[nexon]

Kaspersky Pure is EoL - no support for this product. It is old.
Also virus definition updates should be disabled (can not be updated) like for example if you install very old kaspersky product for example Kaspersky antivirus 2010 or so ... etc..

EDIT : @Azyde please contact Kaspersky Tech Support. I would like to see their answer. Thanks.

Edited March 15 by nexon