database update failed. manual update successful.

[Raj MJ]

New to kaspersky plus. Using it for a week now.

Recently the automatic database update has been failed however, I had to manually scan for database updates which went successful.

The worst part is kaspersky didn't even pop up any notification for the same which could draw my attention.

I normally open kaspersky to check whether all auto updates whether app update or database update work or not.

This never had happened with my previous av.

Screenshots pasted below.

 

 

[Berny]

@Raj MJ

Please select another update source  → Kaspersky update servers ?

 

[Raj MJ]

@BERNY BUT HOW TO DO THAT.

[nexon]

5 minutes ago, Raj MJ said:

@BERNY BUT HOW TO DO THAT.

@Raj MJ Click on this and change update servers. I have set to automatic many years and no problems... 

 

[Berny]

@Raj MJ

In addition to @nexon

Kaspersky main window → Security → Anti-Virus Database Update → ⚙️ Gear → Select update sources → +Add

Spoiler

 

[Raj MJ]

@Berny how can I select an update source?

The default update source "kaspersky update servers" (see screenshot 1) cannot be disabled.

And when I click on "Add" to select an "update source(see screenshot 2) it wants me to select a directory/path of my pc.

[Berny]

@Raj MJ

Please copy/paste a server from the Kaspersky update servers list , then validate + reboot ?

Spoiler

 

↓ Kaspersky update servers ↓

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