Change activation email (my Kaspersky account)

[LouisLewis]

Hello, I'm unsure how to phrase the subject. In case I have this activation code with someone else's my Kaspersky account. Is there a way for me to transfer it to my own my Kaspersky account?

[Flood and Flood's wife]

41 minutes ago, LouisLewis said:

I have this activation code with someone else's email my Kaspersky account.

• Is there a way for me to transfer it to my own my Kaspersky account?

Hello @LouisLewis,

Welcome back! 

1. Which Kaspersky product is the Activation code for? 

We notice the majority of (your) previous topics have all been for Kaspersky *commercial* software -> you need to contact support, so IF the Activation code is for commercial software, contact: https://companyaccount.kaspersky.com/ - IF the software is from the *Kaspersky Home User range* - contact: https://support.kaspersky.com/b2c#contacts. 

Thank you🙏
Flood🐳+🐋

[LouisLewis]

19 minutes ago, Flood and Flood's wife said:

Hello @LouisLewis,

Welcome back! 

1. Which Kaspersky product is the Activation code for? 

We notice the majority of (your) previous topics have all been for Kaspersky *commercial* software -> you need to contact support, so IF the Activation code is for commercial software, contact: https://companyaccount.kaspersky.com/ - IF the software is from the *Kaspersky Home User range* - contact: https://support.kaspersky.com/b2c#contacts. 

Thank you🙏
Flood🐳+🐋

Thank you for responding. In this case, it's just the Kaspersky Standard edition for individuals. Our customers are having issues with the activation email, and they're asking if there's a way to change it.

[Flood and Flood's wife]

1 minute ago, LouisLewis said:

Thank you for responding. In this case, it's just the Kaspersky Standard edition for individuals. Our customers are having issues with the activation email, and they're asking if there's a way to change it.

Hello @LouisLewis, 

Thank you for posting back! 

Please contact Kaspersky Customer Service -> https://support.kaspersky.com/b2c#contacts - on the support page, select either Email or Chat, then fill in the template as follows:

Thank you🙏
Flood🐳+🐋