Hello.

The problem started this week.

If I try to log in to Tumblr using Kasperky VPN (I've been doing this without a problem for years) via https://www.tumblr.com/login it gives me an error, but if I turn the VPN off, I can log in fine. I've tried a few different locations in Latin America and 1 in the US (I don't want to try too many locations lest they flag my account), and haven't found any that work. 

How can this be fixed?

 

Kaspersky Premium. VPN v 21.25.7.504-2 (b)
Firefox
Windows 11 Home

Welcome to Kaspersky Community.

 

I've tried with Spain and France nodes; no issues accessing that URL.

 

There are already new versions: KPrem. 21.26 and KVPN 21.26

Thank you, Harlan!

Yes, sorry, I should have been more clear; my mistake! I can access the URL while using the VPN, but once I enter my log-in credentials while using the VPN, Tumblr's system gives me an error and won't let me in. If I try without a VPN, it lets me in just fine. So, to reproduce it, someone would need to have an account there. :/

I just tried the Spain node; still no luck. :(

Install KVPN 21.26, and try new protocol:

 

5 hours ago, tcwe said:

So, to reproduce it, someone would need to have an account there. 😕

I just tried the Spain node; still no luck. 😞

Hi @tcwe & @harlan4096

FYI, access is ok - with 21.26, as per Harlan

Thank you🙏
Flood🐳+🐋

2 hours ago, Flood and Flood's wife said:

Hi @tcwe & @harlan4096

FYI, access is ok - with 21.26, as per Harlan

Thank you🙏
Flood🐳+🐋

Thank you! I'll go ahead and update it manually, then, instead of waiting for the automatic update.

I just download the installer for Kaspersky Premium from My Kaspersky, run it without uninstalling my current version, and that should update both Kaspersky and KVPN in one go, correct?

3 hours ago, tcwe said:

Thank you! I'll go ahead and update it manually, then, instead of waiting for the automatic update.

1. I just download the installer for Kaspersky Premium from My Kaspersky, run it without uninstalling my current version, and that should update both Kaspersky and KVPN in one go, correct?

Hi @tcwe

Correct! 

READ: How to download your purchased apps

If there's any issues with the VPN not synchronising with your MyKaspersky account & OR anything else related to updating to the *new-version* do a shutdown/reboot *and* make sure the VPN is signed into with the same email address that's used to sign into  your MyKaspersky account.

Please update the Community IF the original  VPN/Tumblr/Spain resolves after update?

Thank you🙏
Flood🐳+🐋

Edited July 27Jul 27 by Flood and Flood's wife
grammar

I was really excited that this would work, based on @Flood and Flood's wife's screencap, but, sadly, it did not. 😞

I updated Kaspersky Premium and the VPN along with it; restarted computer (twice). I changed the protocol to the one @harlan4096 posted; still can't log in. Updated Firefox to the latest version. Changed my DNS settings (in Windows' Network and Sharing Center) back to Default (I usually have it set to Google's because of speed). Tried in normal window; tried in private window. Nothing. It keeps giving me an error and won't let me log in while using the VPN.

Edited July 27Jul 27 by tcwe
typo

Then you better report to K. Support

1 hour ago, tcwe said:

It keeps giving me an error and won't let me log in while using the VPN.

Hi @tcwe, 

Thank you for updating the Community!

Also, just curious, what is the error - please post in English the exact details - you'll also need to share the same info with Kaspersky - as per @harlan4096

Thank you🙏
Flood🐳+🐋

OK, thank you, I will do that.

Which of these two options should I choose, since I can access/open the site with the VPN - it just won't let me log in? (or do I choose something else?)

Quote

Also, just curious, what is the error

I didn't include the text of the error message before because it's misleading: It says my email or password are incorrect. This is not true, otherwise I wouldn't be able to log in without the VPN either (and it's not an input error).

Thanks again!

5 hours ago, tcwe said:

Which of these two options should I choose, since I can access/open the site with the VPN - it just won't let me log in? (or do I choose something else?)

Hello @tcwe, 

Thank you for the update!

Use:  Cannot access a website with VPN enabled -> even tho (you) can get to the site (you) cannot *enter* / access / use the site as it's designed to be used.

In the: Description of the issue* field -> provide a *detailed history*, computer information, VPN information, the 'error-information' & all steps taken to try to resolve the issue - support may request Logs, Traces & other data: 

Thank you🙏
Flood🐳+🐋

I sent in the support ticket a couple of days ago. Thanks!

About how long does it usually take for them to get back to your first/opening message?

 

3 hours ago, tcwe said:

I sent in the support ticket a couple of days ago. Thanks!

About how long does it usually take for them to get back to your first/opening message?

 

Hello @tcwe, 

As long as the automated-incident-number-email has been received, subject line has incident number prefixed with INC000* - the next contact by Kaspersky can be up to five business days, at which point - if nothing has still been heard - reply to the email requesting an update. 

Personally - IF we put the report in on a late Friday, we never expect a response from a human before the middle of the following week. 

Thank you🙏
Flood🐳+🐋

Edited August 3Aug 3 by Flood and Flood's wife
formatting

Aaah! OK Thanks for the ETA!

Yep, I received the automated message with the incident number. I'm within the time frame you mentioned so I'll just wait, then. Thank you! :D