Bug: Alternative icons for „Kaspersky“ don't display correctly in „Windows 11“ context menu

[Džiugas1959]

I will provide screenshots of how it looks, but clearly it's facing some kind of a problem. I had it replicated.

[Flood and Flood's wife]

4 hours ago, Džiugas1959 said:

I will provide screenshots of how it looks, but clearly, it's facing some kind of a problem. I had it replicated.

Hello @Džiugas1959, 

Welcome back!

1. Read before you create a new topic & include the requested information - by Danila T.
2. A *few* words to go with all the arrows would not go astray, I have a hangover, so very sorry but can't read Lithuanian, the arrows are spinning me out?
3. Didn't you do some voodoo to get the software early as the Baltic version has yet to be released in (your) region, ref: - Baltic versions of „Kaspersky: Basic, Standard, Plus, Premium“ need to be updated on the „Kaspersky“ website? 
4. Which patch(x)? 
5. Restore Kaspersky Basic - if the issue persists, uninstall Kaspersky Basic, during the uninstall, clear *all* checkboxes except for the License information, leave every other checkbox empty/blank, then clean install Kaspersky Basic, if the issue persists -> wait for the Baltic software release or log a case, on the support page, select either Chat or Email, select Application malfunction, Other template; support may request logs, traces & other data; they will guide you; please include screen-prints of the problem & a detailed description. 

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Edited December 9, 2022 by Flood and Flood's wife

[Džiugas1959]

13 hours ago, Flood and Flood's wife said:

Hello @Džiugas1959, 

Welcome back!

1. Read before you create a new topic & include the requested information - by Danila T.
2. A *few* words to go with all the arrows would not go astray, I have a hangover, so very sorry but can't read Lithuanian, the arrows are spinning me out?
3. Didn't you do some voodoo to get the software early as the Baltic version has yet to be released in (your) region, ref: - Baltic versions of „Kaspersky: Basic, Standard, Plus, Premium“ need to be updated on the „Kaspersky“ website? 
4. Which patch(x)? 
5. Restore Kaspersky Basic - if the issue persists, uninstall Kaspersky Basic, during the uninstall, clear *all* checkboxes except for the License information, leave every other checkbox empty/blank, then clean install Kaspersky Basic, if the issue persists -> wait for the Baltic software release or log a case, on the support page, select either Chat or Email, select Application malfunction, Other template; support may request logs, traces & other data; they will guide you; please include screen-prints of the problem & a detailed description. 

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

2. I would like to think that visual information probably is easier to understand than words, but ok.

3. No I did not do any „voodoo“ to get Baltic versions, all I did was download the UK version, then using „My Kaspersky“ went to download another, which open me up to download the Baltic version and that's how I got it.

4. The patch is visible in the screenshot: 21.8.5.452 (a)

5. I have tested this on another „Windows 11“ machine and same visual bug appears.
 

[Gionatan]

Me too:

Before i had Plus 21.7 but this "bug" there was not.

[Berny]

Hello @Džiugas1959 @Gionatan

For a cosmetic Bug  Kaspersky Technical Support is your best option.