ASUS's program cannot load when KIS latest database update

[nexon]

2 hours ago, Prof. Dr. Mufit Toparlak said:

Armory Crate and Aura Sync don't see my Asus Maximus XI APEX motherboard. AiSuite 3 stopped working after KB5014699 Windows Update. I haven't tried uninstalling Kaspersky Total Security 2021. People who have tried it on the forum say it's fixed. I want this problem to be investigated by you as well. I have reported this bug to Asus UK. They are also examining. I want Kaspersky to eliminate this problem if it is caused by you. Asus asked me to type sfc /scannow command via CMD to maybe fix the problem. Then it asked me to uninstall and reinstall the AiSuite 3 program. But none of these procedures worked.

Yesterday i had same issue. 

Simply i uninstalled Ai Suite 3 restart pc then downloaded it again and installed now no problems.

[AragornPT]

1 hour ago, nexon said:

Yesterday i had same issue. 

Simply i uninstalled Ai Suite 3 restart pc then downloaded it again and installed now no problems.

Do you have Kaspersky installed and ASUS Com Service is running???? Please confirm.

[nexon]

2 minutes ago, AragornPT said:

Do you have Kaspersky installed and ASUS Com Service is running???? Please confirm.

Yes it is runned..

 

[Mikhail Shakhov]

Hello to all,

Our testers have reproduced the issue on test PCs and collected needed logs. Now they are analyzing by developers in frames of the Bug 5759053: SUPPORT: Problem with ASUS SUITE

We will keep you informed.

Thank you. 

[Dremych]

Good afternoon. I will add.

KIS and AI Suite 3 (3.00.55) worked fine on Windows 10 Pro (21H2/19044.1766) for about 4 days. Then he delivered Office 2016 and after updating it - AI Suite 3 crashed with the above errors. Even after uninstalling it with the Uninstall AI3 Tool (1.00.04), it is not re-installed until KIS is removed from the system.

Further, Armory Crate does not see checkmate. fee before removing KIS from the system. What was written above.

[AragornPT]

my windows crashdumps log report crashes in Asus Com Service and LightingService starting June 24.

[Juan M]

I have the same issue, has been driving me crazy for the last week, I have win 11 PRO and armoury crate was not working properly.

I uninstall Kaspersky total security and armoury crate is working fine.

We need an urgent solution,

Thanks

[Jovaine]

Uninstall the kapersky antivirus, service asus all suite 3 run wit out problems. Can help me, kapersky solved the problem!

[Gökhan Tunçbilek]

I have that same problem. kis pffffff.

[KaB]

Undo the critical update could be an interesting first move from KIS, at least to avoid many computers to overheat.

[optdesign]

Hi, I have same issue. Tried reinstall Asus AI suite last 4 days. Have issues with Aura light, none of RGB devices control work.

I use latest  Total Security. If uninstall - ASUS software works.

Hope Kasperski will solve issue ASAP.

Edited June 27, 2022 by optdesign

[Raizen7]

i use tuf z590 plus wifi... and my asus suit 3 also not working....can't control my fan...

[Aurelio]

Asus B460 tuf gaming asus suit 3 also not working....can't control my fan...

[Seiya1980]

the antivirus deems ASUS files as malicious files and blocks them.  I've been going crazy since yesterday ...

[Dsam]

same problems mentioned here by users, i had to uninstall AI suite 3, other services like Aura sync, Armor crate not working properly, we need quick fix guys, thanks

[AragornPT]

42 minutes ago, Dsam said:

same problems mentioned here by users, i had to uninstall AI suite 3, other services like Aura sync, Armor crate not working properly, we need quick fix guys, thanks

You're making everything wrong... It's not AI Suite 3 or other ASUS tools you need to uninstallI. It's Kaspersky! Use alternate virus protection until Kaspersky solves the problem...

Please read all older posts!

Edited June 27, 2022 by AragornPT

[Prof. Dr. Mufit Toparlak]

I uninstalled Kaspersky Total Security yesterday. Asus services and other programs started to work. My only issue right now is Asus Aura Sync doesn't see my motherboard. I deleted the Aura services and reinstalled it but it didn't fix it. Kaspersky Total Security isn't installed on my computer at the moment. My computer is unprotected.

[Angra Expert]

Same problem here, motherboard ASUS Z490M Plus + Windows 10 21H2 after updating Kaspersky, as friends said the antivirus itself is blocking one of the essential services for the functioning of Asus applications: " atkexComSvc.exe " ... The way is to wait for Kaspersky to resolve this soon...

OBS : I can't even run the Alsuit3 uninstaller to ...

?

Edited June 27, 2022 by Angra Expert

[Peca]

There is only one solution now, than Kaspersky or ASUS fix this problem.

Uninstal Kaspersky Internet Security... Al Suite and Armoury Crate will work fine.

The last update KIS is problem, maybe some security issue with ASUS software.

I solve it with Kaspersky support, send him logs etc. I hope that they work on it quickly.

Edited June 27, 2022 by Peca

[Sceadu]

I have the same problem. AI Suite 3 don't runnign. I can't deinstall or install the programm.

[sftrk]

Same problem with total security

[gkap790]

same problem here, the only solution is to uninstall Kaspersky. Please fix it asap

[dongato]

Hi, same problem with Armoury Crate and Ai Suite with last KIS DB update... boht apps started working after uninstall KIS and reboot.

Please fix it ASAP.

[BennyW77]

Hello! Same problem here, the only solution is to uninstall Kaspersky. Please fix it asap!

[Vasiliy Pugachev]

Hi! Same problem with Ai suite3
i had to uninstall KIS(