Administration server certificate: not installed

[Reyou]

 

Hello, I am the admin for Kaspersky for Business antivirus. I have encountered an issue where, after installing the antivirus agent and running the klmover.exe command to change the console server, the server changes, but the connection does not establish. When I use the "send heartbeat" option in the klcsngtgui.exe program, it doesn’t connect to the server and shows error #1259.

 

Upon checking the agent log, I see a message saying "administration server certificate: not installed," even though I have verified the network connection, and TCP port 13000 is open. Both the console and agent versions are 14.2, and I have also tested with different agent versions like 13 and 13.2, but the agent still doesn’t connect to the console.

 

It’s worth mentioning that this issue only occurs on some devices, mostly Windows 10 and Windows 7 32-bit. However, in other places with the same console, we have devices with similar configurations where the agent connects successfully.

[Renan Corassa]

Can the device reach port 13000 of the Administration Server?
e.g. telnet?

What command is used in klmover?

What is the version of Network Agent?

[Reyou]

 

23 minutes ago, Renan Corassa said:

Can the device reach port 13000 of the Administration Server?
e.g. telnet?

What command is used in klmover?

What is the version of Network Agent?

Yes i have telnet to ksc on 13000 tcp

 

And the klmover command used correctly

 

I said the version is 14.2

Edited Tuesday at 08:11 PM by Reyou

[Renan Corassa]

Can you please tell me the command?

[Reyou]

6 hours ago, Renan Corassa said:

Can you please tell me the command?

Klmover.exe -address server-ip

[Renan Corassa]

I know it may seem reductive, but try:
klmover.exe -address server_IP -ps 13000

Edited 3 hours ago by Renan Corassa