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KSC12 does not work on new fresh standard installation of windows 2019 std server with new standard installation of SQL express 2019 advanced. Stop calling it compatible if it is not. I’m not going to troubleshoot it, reliable sw should work on new installation without exception. KSC is not able to finish quick setup, fails in various parts usually to connect KSN. Even when it finishes (once) then it doesn’t work and violates exception (don’t know which bc didn’t save the error) Web console is even worse, it didn’t even try to start.

Hello! 1) You can report regarding issue to Tech support (in case if you think that the file\URL is not detected). Answers received pretty quick. ​​​​​​2)Regarding the suggestion: you can also contact Tech support regarding that.​ Thank you!

Hi, Verify that in the "Schedule" tab of each component, the product is active and with the option "at application launch". Regards

Hello @Dinsdale1, You’re very welcome, I’m delighted the issues are resolved🤸 Thank you for the additional information and for thinking of others who’ll read your post👏 Autorun, is a good/recommended setting.In my image, the tiny ? highlighted red, selecting a question mark in any Kaspersky software will open a browser to the help document specific to the application window; the ? on this screen, Launch Kaspersky Internet Security at computer startup (recommended) If KIS does play up, and it’s not due to any other 3rd pty software, hardware, or environmental issues, selecting Restore settings may help, otherwise, reinstalling, can be a successful solution, & always ask, we’re here to help, if we can’t, the Kaspersky Technical Team will (for licensed software). Regarding Windows, 1909 is the latest version. Best regards.

Hi @52daffodill, Once enabled (as per Friend response) the rootkit scan runs automatically once a day and after a PC restart. Also it runs as a part of Full Scan/Quick Scan, so if you have executed a Full Scan, there is no need to run rootkit scan additionally. Regards, Igor

Thank you for the quick response. Windows Version: 10.0.19041 I restarted laptop and strangely seems to be working fine now so I’m not sure what happened...I hope this doesn’t end up being some kind of intermittent problem.

Thank you, Flood, for your quick reply! It was easy adding ‘Kaspersky Protection 2021’ to the Protected Browser mode. Could not be more pleased with all the features I count on with KIS (especially Anti-Banner). Thanks again from a grateful Kaspersky customer! Lovshak

So for the Last time PROTECTED Browser PROTECTS you against keyloggers etc untrusted program runed on the background or any other dangerous program installed in PC which catching your Keys on keyboard. Also PROTECTS again screen captures (screenshot) screen lockers etc. It is most important to have kaspersky system watcher enabled in kaspersky settings.

This is what they asked me to do and what I also did. It resolved my problem😀 Since by disabling Web Anti-virus component the issue is resolved, please try to enable Web Anti-virus and perform the following test: 1. Please launch your Internet Security 2. Click on Kaspersky Internet Security on the menu bar 3. Go to Preferences 4. Now locate and un-check the option to "Check Secure connections (HTTPS)" 👍

Since I downloaded Kaspersky I can use the Quick Service Software on my laptop. I really need to use that software for work. Can anyone help me figure out what to do?

Hello @maigor, On the source device, where keyboard lag/delay issue happens & on any remote devices, check List of applications incompatible with Kaspersky Internet Security, to see if there are any software conflicts. Thank you🙏 Flood🐳

CronokC, You have just summarised quite closely the problems I have been experiencing, and I’m now wondering if this is what is causing my problems. I use MBAM premium with Kaspersky Internet Security also. About a week ago I found that closing applications would still result in their processes running in the background. For instance, if I closed Steam in the tray, the icon would disappear but the processes would still be running. Any attempt to terminate said processes would be unresponsive, thus preventing any re-launch of the program. I have also had this behaviour happen with Chrome, Firefox, Uplay, Malwarebytes, and even Kaspersky. Only a restart would stop the processes. A few days ago I decided to revert to a system image I made when Windows was cleanly installed and the problem went away. Everything seemed to be working fine until just now where the problem has reoccurred. The only thing I have done today is uninstall Kaspersky 2019 and install Kaspersky 2020. It’s has to be something to do with this. Same thing happened to me. I did like you and installed a system image and the problem went away...Then came back! … Probably because Kerspersky pushes updates which obviously contain conflicts with other software. (Conflicts which never existed before) Namely with Malewarebytes. You’d think they’d have figured this out before broadcasting this unnecessary red-haring causing many Window’s users major headaches.

CronokC, You have just summarised quite closely the problems I have been experiencing, and I’m now wondering if this is what is causing my problems. I use MBAM premium with Kaspersky Internet Security also. About a week ago I found that closing applications would still result in their processes running in the background. For instance, if I closed Steam in the tray, the icon would disappear but the processes would still be running. Any attempt to terminate said processes would be unresponsive, thus preventing any re-launch of the program. I have also had this behaviour happen with Chrome, Firefox, Uplay, Malwarebytes, and even Kaspersky. Only a restart would stop the processes. A few days ago I decided to revert to a system image I made when Windows was cleanly installed and the problem went away. Everything seemed to be working fine until just now where the problem has reoccurred. The only thing I have done today is uninstall Kaspersky 2019 and install Kaspersky 2020. It’s has to be something to do with this.

Last version of OS and last version of Safari. Kaspersky internet security os down. checks are off. web security is disabled. I lost patience already. I can’t turn off this keyboard. it pops up regardless of anything,.

1.- Remote Desktop Manager version (RDCMan v2.7 build 1406.0) . I also use the Remote Connection Desktop which comes embedded with Windows 10. 2.- Yes , as I have said above. 3.- Not neccesarily, currently I am not connect to Vpn and I am facing this troubles. 4.- Still havent tried. 5.- Difficult to implement, but in case of being necessary I will try.​​​​​​ 6.- Yes, its the laptop’s keyboard. 7.- 20.0.14.1085 (h) 8.- No , how can I proceed to install it? 9.- No. I installed once, in a standard / common way. 10.- Yes I have deleted the temporary files.

Hello @Shizokok, Normally, Kaspersky Technical Support respond to submitted requests within 24 to 48 hrs, however, we say 5 days, because some people expect them to respond within an hour or 2. If “immediate/quick” support is needed, go to the Contacts page, select your Location, then select Application use & select Online Chat (not available all locations), & or Phone (not available all locations). Thank you🙏 Flood🐳

Whenever I launch Google Chrome 77, KIS 20 reports that Chrome is using my webcam … but Chrome is not, in fact, using my webcam. Why does KIS 20 do this? Is disabling Webcam Protection the only solution?

Hello @Woody, As well as the info posted by @richbuff 🙇 Check: (1) Autorun - Launch Kaspersky Total Security at computer startup (recommended) & (2) Restore Settings Wizard After running the Wizard, check all other settings especially the Anti-Banner & Private Browsing. Also, if the Chrome Kaspersky Protection extension is not working correctly, run chrome://settings/reset - Reset & Cleanup, reboot computer, restart, login, don’t start Chrome atm, start KTS, run Database Update, run Full Scan - allow it to complete, start Chrome, recheck? Also, are there a Topic & a Reply (the same) posted by you? Or am I confused? Please let us know? Thank you🙏

Hey guys, My patience is over. Nothing works. all checks are off but Kaspersky keyboard pops up on my Mac regardless whether Kaspersky Internet Security is on or off. please help.

Just a thought/idea on how to make KPM a little more user friendly and easier to use. Giving the ability for users add/choose icons and or colours for folders. This would allow very quick reference just by looking rather than reading the folder name. Having the folders display in all the individual categories like: “websites, bank cards, ect” rather then only show in the “all entries” Tile view: On a 15.6” laptop screen, you are only able to fit “two rows for a maximum of 10 tiles”, please make the “size of the folder icons smaller” so a user is able to see a whole lot more. Also applies to “non folder entries” List View: Why when opening this view do all the entries always expand!? Giving the user the ability to “collapse all” or “stay collapsed” would be helpful to combat this. That's pretty much it. Keep up the great work Kaspersky Team!

Thank you for your reply I should have phrased my question a bit better, what i was after were to two fields to fill in, one being A home address and another being A postal address. A lot of government sites in Australia require this. Mabye i should have posted in request section. but thank you for quick response

Hello, I just installed Kaspersky free AV, downloaded through your website (startup_14441.exe) an hour ago and it destroyed my laptop, latest Windows 10 64bit, default AV Windows 10 Defender + Malwarebytes free (manual mode scan). There is no malware on the laptop, I do daily scans with both Defender and Malwarebytes. The installation of your AV went through fine it seems, it asked me if I want to activate KSN, I said no. It then installed and then there was a popup asking me two things I dont remember, I think if I want the AV to auto remove known malware like dialers and such, and another question. I wanted to click ok/next, but nothing happened anymore. The dialog was frozen. I clicked start menu button, the animation of the button went down, but no start menu appeared. I had Chrome open in the background, and it had asked me to activate the Kaspersky addon, Chrome was still responding at this moment. I clicked yes enable, and at this time Chrome stopped responding too. More and more parts of the OS seemed to freeze/ crash every second. I tried ctrl+alt+del but no reaction. There was still animation going on on the start menu, I could still move the mouse cursor, I could still type with my bluetooth keyboard, but the entire OS seems to be freezing. After about 1 minute or so, I got a bluescreen of DPC_WATCHDOG_TIMEOUT or something, system not responding anymore. PC restarted. Restarted Windows, logged in, all seemed to work. I opened the Kaspersky systray icon to look through the settings, then maybe after 30 seconds of login, everything started to freeze again. After 1 minute or so, watchdog bluescreen and reboot. Restarted Windows, logged in... same behavior. I am now stuck. Cant uninstall or do anything anymore, the PC is totally broken, because of your software. Tried to boot into safe mode, but pressing F8 during Windows boot manager doesnt do anything, it always boots into normal mode. Triggering safe mode out of Windows doesnt work obviously, because I have not enough time, the system starts to freeze after login maybe 20-30 seconds later.

Hello @FLOOD . Ty for your attention! I still have some doubts. Could you help with it? If i choose to use any of those browsers, without installing the Kaspersky Protection extension; i would certainly not be able to (i) use anti-banner, (ii) on screen keyboard, (iii) safe money, (iv) private browsing and (v)kaspersky url advisor, BUT the protection would be affected in some way? For example, the so called - Dangerous Content Blocking - wouldn’t work and i would be vulnerable to pishing attacks? The same idea would apply for Brave browser as i cant install the extension???? I noticed that kaspersky anti-banner, url advisor and maybe other things are indeed working with the new Edge without the extension. But this is causing some problems. For example: i entered a site, with Edge, that advised me to disable the addblock (i was not using one with Edge). It took some time till i notice that Kaspersky was the responsible. I could confirm it, by checking the log reports of the anti-banner function, and noticing it was blocking ads in Edge. This is a problem, cause there isn’t an easy way to disable kaspersky antibanner for specific sites in Edge. Tyvm for the help!

Hello Schulte. Thanks for the quick reply yesterday. Searched for this info but couldn´t find it. Maybe used the wrong words/terms. Unfortunately I activated the license before the Kaspersky AntiVirus countdown on my desktop fully expired so I am wasting days. :( Learned my lesson :)

Hello @Lester, Too quick for me 😂 We’re delighted it’s resolved🤸 Thanks for letting us know👌 ! Flood🐳