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Hello @display10, Thank you for replying and the image👏 Yes, you have the Kaspersky Protection addon installed👌 “secure keybord input” working is good✅, however, a heads up, according to Kaspersky Lab Technical Support, Sent: Tuesday, 15 October 2019 15:44 “the “secure keybord input” feature requires script injection by Kaspersky, we have received news that Mozilla will be applying a restriction in Firefox, resulting in the loss of the virtual keyboard icon.” The Lab have not provided an ETA for this change. (A) Referring to your image, please select the 3 horizontal dots, that will show you the Kaspersky Protection addon version and will show if Kaspersky Protection addon has “permission” to run in Private browser? (B) Also, please select/open the small (Kaspersky) green shield, in the top of the FireFox browser - highlighted red, please post an image for me? (C) Please show an image of KIS AntiBanner settings? (D) Please show an image of KIS Web AntiVirus settings? (E) May I have an image please, of a “search for Kaspersky Community”, refer my image: Please post back? Thank you🙏

This is what they asked me to do and what I also did. It resolved my problem😀 Since by disabling Web Anti-virus component the issue is resolved, please try to enable Web Anti-virus and perform the following test: 1. Please launch your Internet Security 2. Click on Kaspersky Internet Security on the menu bar 3. Go to Preferences 4. Now locate and un-check the option to "Check Secure connections (HTTPS)" 👍

Hello @Caspians. Installed 2020 already, you must be a quick “reader”😉 Thank you for the report! What’s interesting is, (for GraphPad Prism 7.03), KIS is not collecting the alerts, other than: to allocate it to the Low Restricted group, and, move it to: Trusted group, presumably after you’ve acknowledged the alerts. I’m going to test some of the apps you’ve mentioned… I’ll post back on this. Also, is KIS licensed? If “yes”, have you raised a case with the Lab? Let me know please? Thank you🙏 !

Hello @XM42, Additional: ☢ 60 applications developed by CooTek, including, TouchPal Keyboard, have been removed from Google Play Store. CooTek (Developer of TPK) has also been reportedly banned from Google's advertising platforms☢ (My recommendation) uninstall TouchPal Keyboard, there’s more issues with it than just KSK “blocking”. Thank you.

Hello @XM42, Welcome! Please let me know: (Child) Device operating system and version? Child age? KSK version? KSK Premium or Free? TouchPal Keyboard version? TouchPal Keyboard - where is it sourced from? May I have the source URL please? What application category has KSK defined for: TouchPal Keyboard? Do you wish for TouchPal Keyboard to be available for the child to use, but need it to have “Safe Search” capacity or you do not wish for the child to have access to the TouchPal Keyboard?Please post back? Thank you🙏

KSK is unable to block access to the internet done through the search function within the TouchPal keyboard, KSK blocking of Bing, Google and it's variants has no affect. This is a major failure with KSK since the internet can be accessed without limitations regardless of the KSK blocking settings.

@FLOOD Since my last post the ‘new copy’ of KIS 20.0.14.1085 has updated from patch c to patch e. I’ve been turning the PC on at about 09:00 and leaving it on for about 12 hours with the screen saver cutting in after about 4 minutes inactivity. The Detailed Reports show a Quick Scan at the scheduled time of 11:00 and a daily Rootkit Scan at between 14:51 and 15:58. - So I guess this is progress.

Hello @TomFiii, Thank you for replying! For the image, when you see the error, use Firefox “Take a Screenshot” or, on Keyboard⌨ , select PrintScreen, paste the image to Paint, save the image an attach to your post using the Picture icon. Please post back? Thank you

Thank you for your responses. For the time being I have gone with richbuff’s option 2 and referred the problem to support, though I’ve not provided a GSI as I assume that I would need to reinstall Kapersky before doing so and I’m currently trying to catch up on the work I missed doing due to this problem. I am kind of hoping that this may be a know Windows problem with somr kind of known work around though I suspect that it’s not. As for FLOOD’s suggestion I am trying to check on Microsoft’s advisories but need to refine my google search as there seem to be an inordinate number of references to keyboard and mouse lag on the web.

CronokC, You have just summarised quite closely the problems I have been experiencing, and I’m now wondering if this is what is causing my problems. I use MBAM premium with Kaspersky Internet Security also. About a week ago I found that closing applications would still result in their processes running in the background. For instance, if I closed Steam in the tray, the icon would disappear but the processes would still be running. Any attempt to terminate said processes would be unresponsive, thus preventing any re-launch of the program. I have also had this behaviour happen with Chrome, Firefox, Uplay, Malwarebytes, and even Kaspersky. Only a restart would stop the processes. A few days ago I decided to revert to a system image I made when Windows was cleanly installed and the problem went away. Everything seemed to be working fine until just now where the problem has reoccurred. The only thing I have done today is uninstall Kaspersky 2019 and install Kaspersky 2020. It’s has to be something to do with this. Same thing happened to me. I did like you and installed a system image and the problem went away...Then came back! … Probably because Kerspersky pushes updates which obviously contain conflicts with other software. (Conflicts which never existed before) Namely with Malewarebytes. You’d think they’d have figured this out before broadcasting this unnecessary red-haring causing many Window’s users major headaches.

CronokC, You have just summarised quite closely the problems I have been experiencing, and I’m now wondering if this is what is causing my problems. I use MBAM premium with Kaspersky Internet Security also. About a week ago I found that closing applications would still result in their processes running in the background. For instance, if I closed Steam in the tray, the icon would disappear but the processes would still be running. Any attempt to terminate said processes would be unresponsive, thus preventing any re-launch of the program. I have also had this behaviour happen with Chrome, Firefox, Uplay, Malwarebytes, and even Kaspersky. Only a restart would stop the processes. A few days ago I decided to revert to a system image I made when Windows was cleanly installed and the problem went away. Everything seemed to be working fine until just now where the problem has reoccurred. The only thing I have done today is uninstall Kaspersky 2019 and install Kaspersky 2020. It’s has to be something to do with this.

I was running Kapersky Total Security on my new PC under Windows 10 Pro version 1903 and was getting terrible keyboard lag where I’d type several words without anything happening and then the whole text would appear on screen at the same time. In addition when scrolling using the mouse wheel the system would stop moving for several seconds before suddenly jumping to catch up wtih where it should have scrolled to. My initial though was that it was a kown problem with my wirless keyboard and mouse but swapping to wired devices had no effect and I could not identify any links to the software I was running at the time, other than Kapersky which was always running. I then disabled Kapersky and reverted to Windows Defendet and the problem was totally cured, at the cost of reducing my systems security. Anyone got any ideas for a cure? Kapersky is still running fine on my two older PCs and a couple of Android devices so I really do not want to give it up but it is unusable on my new PC.

@FLOOD Kind of you to ask. I’m currently just completing a quick scan and database update on the win7 Netbook. No Rk scan - except the one I initiated a few days ago. Later I’ll reset it to the Defaults via the Export/Restore Settings and see how that goes.

Thanks for the quick reply. I already did. It says it's safe but, both on virustotal.com and on my browser (cause I have Kaspersky Installed) it blocks that specific URL

Well I added one more “checkbox” in exclusion and got it working :) I checked these three: Do not monitor application activity Do not inherit restrictions from the (application’s) parent process Do not monitor the activity of child applicationsThe boxed that I left out was “inherit parent”, which I don’t really understand. But the beta is working, and it is a beta so I can live with it for now. The reason I asked about giving one program access to one file, was that I had som other AV-software years ago that could do that. But otherwise quite happy with Kaspersky, so keep up the good work. And thank you for quick response here in the forum. 👍 Kind regards Håkan

I’ve done every thing you suggested currently in the full scan step which on my system takes over 10 hours. In the past have done quick scan rootkit scan every available scans and they never actually detect it. It is always detected at random intervals but not during any scan, problem is it could take 24 hours for a detection to occur. My only comfort is that when Kaspersky detects it it does say it blocked it but never is able to disinfect. Anyway I’m going to follow the steps you laid out and when I get a detection I’ll send ya the reports

Whenever I launch Google Chrome 77, KIS 20 reports that Chrome is using my webcam … but Chrome is not, in fact, using my webcam. Why does KIS 20 do this? Is disabling Webcam Protection the only solution?

Hello @Woody, As well as the info posted by @richbuff 🙇 Check: (1) Autorun - Launch Kaspersky Total Security at computer startup (recommended) & (2) Restore Settings Wizard After running the Wizard, check all other settings especially the Anti-Banner & Private Browsing. Also, if the Chrome Kaspersky Protection extension is not working correctly, run chrome://settings/reset - Reset & Cleanup, reboot computer, restart, login, don’t start Chrome atm, start KTS, run Database Update, run Full Scan - allow it to complete, start Chrome, recheck? Also, are there a Topic & a Reply (the same) posted by you? Or am I confused? Please let us know? Thank you🙏

Hello @Edward T. D., Thank you for replying and the information🙏 . Re: “AV”, I try not to assume everyone has Kaspersky AV software😉 Kaspersky Total Security is up to version 20.0.14.1085(E), are you using 19.0.0.1088 (i) by choice? KTS: are regular scans: Full, Quick, Vulnerability Scans run? KTS: is Delete malicious tools, adware, auto-dialers and suspicious packagers ☑ ‘d? I appreciate the (unicode/ascii/latin) character issue only happens with KPM, however, to fix this please follow these steps: A Create a (Windows) System Restore Point. KPM: Passwords: Export to text file. KPM: Backup Copy: Create a backup. Exit KPM application completely - do not restart atm. Windows, Control Panel, select Region & Languages, select Keyboards & Languages, select Change Keyboards, select Advance Key Settings, highlight Between Input Languages, select Change Key Sequence, Switch Input Language select Not Assigned, Switch Keyboard Layout select Not Assigned, select OK, select Apply, select OK. B C:\Users\YOURNAME\AppData\Local\Temp: delete all files and folders - there may be several files/folders in use, select Skip to the UAC prompt & there may be several files/folders requesting Admin Permission to delete, select OK to the UAC prompt. C:\Windows\Temp: delete all files and folders - there may be several files/folders in use, select Skip to the UAC prompt & there may be several files/folders requesting Admin Permission to delete, select OK to the UAC prompt. Shutdown computer using FULL Shutdown, not Restart. Restart PC. Start KTS, do not log into KPM atm. KTS, run manual Database Update - allow it to complete. KTS, run manual Full Scan - allow it to complete - do not use computer while Full Scan runs. Start and sign into KPM, recheck issue? Please let me know the result? Thank you.

I have been using Kaspersky Password Manager for about a year without many issues. However, recently, there is a very strange bug on my program. When I use the number bar above the QWERTY characters on the keyboard, it types some characters instead of the numbers. If I use Shift, it types the capitalized version of said characters, instead of these characters ! @ # $ %. This issue also happen at the start screen when the program asks me to input my master password also, making it very inconvenient (since I have special characters in my password) and insecure for me to unlock my passwords. This only happen in my Kaspersky Password Manager and no other programs. I can type numbers normally with the numpad. Here’s a photo of what it types when I try to type in 1 2 3 4 with the number bar.

Thanks for reply. Good to know there is an archive. As you may have seen, my topic to which I was referring in our correspondence was the last topic in my archived topics called “Enabling The Secure Keyboard in KIS2019 “ At the risk of sounding like a stuck long playing record it is this issue referred to in that topic that remained the same until a few days ago when suddenly the green icon re-appeared on Safe Money sites I may never need to refer to this archived site again but how do I call it up if needed or is this something that I need to request of Community Admin? If you can answer my question in the preceding paragraph then I feel we can close this topic. I will assume that my K protection extension in Chrome is up to date and requires no further action on my part and that there is no answer on why the green icon has fortunately re-appeared If I were to speculate and that is all I can do, it suggests to me that Chrome did something that has corrected the problem and that is as close to an answer as we can ever get to. Thanks mikethebike

We appear to be speaking at cross purposes. Let me clarify that I am now only talking about the lack of the green shield on my Safe Money sites list until a few days ago. It may be that the minuscule keyboard icon was removed by Chrome as far back as version 69. I cannot remember. However this didn’t matter to me as the K green shield was there on the Safe Money sites and it is by clicking onto the green shield, once I have arrived at the Safe Money site, that I have the option of the Secure Keyboard. Once the Green Shield had disappeared as well and it disappeared many months ago, leaving only a grey shield instead I was then required to use the Shift, Crtrl etc buttons to get the Secure Board. I did raise a topic on this many months ago when the green shield icon disappeared and got help from other users who told me of the Shift Crtrl etc buttons to bring up the Secure Keyboard Unfortunately I think all those old topics disappeared when the site was re-configured by K If it is possible to search the archives then we can find the date of my topic on this loss of the Green Shield but assuming there is still an archive I don’t know to access it The Green Shield icon never disappeared from other sites which were not on my Safe Money sites list. Yesterday I used a Safe Money site and the Green Shield had re-appeared. I tested all my list of Safe Money sites and the Green Shield had re-appeared on all of them So I now have easy access to the Secure Keyboard via the green shield options for which I am grateful and as I said yesterday I believe you answered my concerns about losing Safe Money as I have Windows 7 when I get upgraded to KIS2020 so we can now forget about those concerns So my sole question is: Do you know what happened in the last few days to return the Green Shield to the Safe Money sites? As I said, I remain on my current KIS package which is 19.0.0.1088(h) so nothing has changed there Thanks mikethebike

Hello @mikethebike, Additional to my last reply. I’ve checked argos, amazon, paypal, UKGov - all using SafeMoney20.0.14.1085(e)-Chrome 78.0.3904.70, none have the miniscule keyboard⌨ Thank you

Hello @mikethebike, Your post seems to be evolving, I’m not clear which issues are current, may I have images of each issue please? Is the (original) issue, that you do not see the tiny keyboard ⌨ in SafeMoney ID & Password fields or in normal Chrome browser fields or something else? Re the “wrong” advice, they frequently give wrong/conflicting and contradictory “qualified” advice. Thank you🙏

Hello @mikethebike, Also, according to: Kaspersky Lab (Technical Team), Sent: Wednesday, 23 October 2019 16:58, their advise is: "The virtual keyboard icon is no longer available for Google Chrome of versions 69 onwards. The feature requires script injection (by Kaspersky) which is now restricted in the browser. We have also received news that that Mozilla will be applying similar restriction in Firefox also, resulting in the loss of the virtual keyboard icon as well." May I have some URLs, from sites that do & do not work, I’d like to test please? Please post back? Thank you