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Thank you for your quick response. You’r right, Kaspersky does offer the solution… but (why ever) not “all” browsers do :D

When I launch the kpm program, I have two windows popped out - One big and another one in the right corned of the screen, and it’s smaller. Anyone knows what can be the issue?

I recently installed Kaspersky Security Cloud and both the Quick and Full scan options do not progress beyond 1% when selected. When I tried a Selective Scan, it scanned files but it still remained at 1%. I have un-installed and re-installed multiple times and restarted my laptop twice but with the same results. Do I have a really bad virus is my laptop out of date? Do I have some corrupted files (which is most likely since a handful prevented me from resetting my computer)? Any answers or advice is welcome.

I did a full scan on kaspersky and left it overnight. The next morning i checked and it’s still stuck at 1% but it says that around 850 000+ files have been scanned, and that number is constantly increasing. Is there anything i can do to fix this? i doubt my pc has 850 000 files (and thats still 1%). I did a quick scan and it scanned 3710 files and ended relatively quickly taking around 10minutes.

Yes you are right.😮 Sorry for answering late. Thanks for the quick answer to my suggestion!😎

Awesome :D You all are quick!

Hello, @Bukkdog Whenever I launch Google Chrome 77, KIS 20 reports that Chrome is using my webcam. If the home page of Chrome have an Adobe Flash object, This will maybe lead to this situation. Please check home page is default or change to any website or controlled by third-part browser plugin/addone. In gernal, Adobe Flash object need initialize some access device permissions in order to ensure that related devices can be called immediately when used. Regards.

hello how to prevent the launch of GoogleCrashHandler.exe on his OS ? Is GoogleCrashHandler.exe a source of problems ? TK

Hello! On the older releases of Kaspersky Total Security, if you were to right click on the ‘shield’ icon down in the taskbar, there was a option to ‘Run Update’ or wording close to that. Clicking on that option within the context menu brought you directly to the Database Update page and started to download the latest databases. I used this feature a lot but this has since been removed as of updating to Kaspersky Total Security version 21.2.16.590 (b) Was this removal intentional or could it be reativated/reinstated? I liked the quick and easy access to the Database Update page. The context menu with Kaspersky Total Security 21.2.16.590 (b)The context menu with a older version of Kaspersky Total Security, prior to release version 21.2.16.590 (b) This image is not mine, I found this one online using Google as I did not have any screenshots of the context menu prior to the changes.

Estimados, tengo el siguiente nuevo inconveniente: Quiero habilitar Application Control en la directiva para bloquear el inicio de aplicaciones, pero me encuentro con el problema que cuando lo hago me bloquea el uso del Chrome en los usuarios, creo que es por lo que ya está creado de Golden Image, el tema es que no se donde colocar la nueva regla para bloquear o si tengo que eliminar la anterior. No he encontrado info al respecto en internet, solo para agregar la regla que es lo que ya hice. Alguna ayuda por favor? Muchas gracias!! Dear, I have the following new problem: I want to enable Application Control in the directive to block the launch of applications, but I encounter the problem that when I do it, it blocks the use of Chrome in users, I think that is why it is already created from Golden Image, the issue is I don't know where to place the new rule to block or if I have to delete the old one. Image I have not found info about it on the internet, just to add the rule which is what I already did. Any help please? Thank you very much!!

@FLOOD This affects MS Office 365 after I’ve logged in to my work account and attempted to launch MS Outlook in the Edge Chromium browser. BTW, this feature was working fine yesterday. The problem presented itself when I attempted to start working this morning.

Hello @JR69, @Anton Mefodys, was a bit to quick for us😅 Also, with web.whatsapp.com, we can replicate ½ the issue, images work fine, sound, no go, however, sound also does not work, when the test is done using the parent profile, additionally, the same results when whatsapp is installed as an application on the laptop. To log the case, follow the Application malfunction, Other template After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.▶ Please share the outcome with the Community when it’s available? Thank you🙏 Flood🐳+🐋

Hello @savkuro, Welcome! 🚫 Vilvaldi is not supported🚫 If the operating system is Windows, for Web Anti-Virus, Anti-Banner, and Safe Money protection components to work, the Base Filtering Engine service must be running in the operating system. The following browsers support installing the Kaspersky Protection extension: Chromium-based Microsoft Edge 77.x – 83.x; Mozilla Firefox versions 52.x – 77.x; Mozilla Firefox ESR 52.x, 60.x, 68.x; Google Chrome versions 48.x – 83.x.The following browsers support On-Screen Keyboard and scanning of encrypted connections: Chromium-based Microsoft Edge 77.x – 83.x; Mozilla Firefox versions 52.x – 77.x; Mozilla Firefox ESR 52.x, 60.x, 68.x; Google Chrome 48.x – 83.x;The following browsers support Protected Browser mode: Microsoft Internet Explorer 8.0, 9.0, 10.0, 11.0; Chromium-based Microsoft Edge 77.x – 83.x; Mozilla Firefox versions 52.x – 77.x; Mozilla Firefox ESR 52.x, 60.x, 68.x; Google Chrome 48.x – 83.x; Yandex Browser 18.3.1 – 20.6.0 (with limitations).Newer versions of browsers may be supported if the browser supports the corresponding technology. Kaspersky Internet Security supports Google Chrome and Mozilla Firefox in 32-bit and in 64-bit operating systems. Thank you🙏 Flood🐳 Resource: KIS hardware and software requirements

Ok - assuming, as implied, that speedtest results aren’t real. Steam application downloads are: I’ve downloaded ARMA3 4 times. Procedure - configure av software, launch steam, download application, record results, delete steam downloading and arma3 folder, repeast Attached photo shows steam downloads under the following conditions: NO AV software installed Kaspersky Secure Cloud Free - protection enabled Kaspersky Secure Cloud Free -protection disabled Other AV software protection enabled Results: No av software installed, 99.5MB/s current 100.5MB/s peak (800Mbits/second) Kaspersky SC protection enabled, 44.1 MB/s cur 46.3MB/s peak (370 Mbit/second) Kaspersky SC protection disabled 59.3 MB/s cur, 59.9 MB/s peak (479.2 Mbit/second) Other AV Protection Enabled 57.0 MB/s current, 59.1 MB/s peak( 472.8 Mbit/second) My questions: Why does having Kaspersky SC installed result in a 40-60% loss in throughput, EVEN when Protection is disabled. I think it’s reasonable to assume that AV software has overhead, HOWEVER it’s also reasonable to assume that disabling protection would offset the performance tax. Why is there still a high degree of overhead when disabled? Does Kaspersky publish maximum throughput numbers? Why Not? Being transparent about maximum throughput as tested in Kaspersky’s labs would alleviate Kaspersky’s support requests. I read the link tl;dr Download over 100MB Open support case with screen caps.

Hello @LadyBeetle, All good, yell out if you get stuck? Regarding the Kaspersky onscreen keyboard, is mouse or touchpad used to interact with it? Please let us know? Thank you🙏 Flood🐳

Hello, I like to play a lot of games on Facebook. One of them is called Pearl’s Peril. When I launch it, the “download” bar appears, it starts downloading the game, but stops every time (see first screenshot). When I disable Kaspersky, the game plays without any problem. I already added 2 urls to the trusted zone (see second screenshot), but this doesn’t change anything. Strange thing is some games (like Angry Birds Friends) do play when Kaspersky is enabled. Does anyone know how to resolve this? Kaspersky Total Security 2020 macOS Catalina 10.15.4 Chrome 80.0.3987.163 Thank you. Regards, Frank

Thank you - I’ll try it! I appreciate the quick response. Happy New Year 😁

The answer does not help me decide for my particular “malware found” if I should SKIP or DELETE ARCHIVE. Can you please explain when to use SKIP and when DELETE ARCHIVE? Also, I agree with original question: PLEASE add pop up “info” button on SKIP/DELETE box to provide this information right there and facilitate a quick decision!!! THANK YOU!

Thanks for quick response. Will send screen shots next time it happens.

@nexon, Regarding Samsung Chromium browser, it would be helpful if accurate information is provided at the start of a topic & or when requested. Regarding KIS browser compatibility: ✅KIS Supported browsers Internet Protection only checks websites in Google Chrome. To use Internet Protection while browsing the Internet, set Google Chrome as the default browser. When Internet Protection is enabled, it automatically checks the default browser. If Google Chrome is not the current default browser, the app prompts you to change the default browser to Google Chrome. If you do not want to change your default browser, launch Google Chrome separately to safely use your personal data on the Internet. Thank you🙏 Flood🐳

Thank you for the quick reply but how do i install version 21.2.16.590b . The link sends me to a page that says “Run Database Update to Install patch”. When i run the database update, the version stays at 21.1.15.500. When i click on the Download button, it takes me to the main product page, When i try to download from there, it again tries to download version 21.1.15.500 Is version 21.2.16.590b officially released yet? I don’t know if this is a problem or not but my version of Windows 10 is a bit old. I am running version 10.0.18363. Thank you again for the help

Hi @TimmSkiller, The version of klkbdflt.sys file is 30.0.3716.0 on both my Win 10 machines. Please check the version of the file on your machine. Next send the C:\Windows\System32\drivers\klkbdflt.sys file to me via Personal Messages. In case if the OS crashes, we need to receive a full memory dump. So set the OS to collect full memory dump: https://support.kaspersky.com/common/diagnostics/12402 Next add the dump to an archive and send it to me via Personal Messages. Regarding the “The previous application launch failed” message: Do not agree with sending the data next time the issue occurs. After this: Check the C:\ProgramData\Kaspersky Lab\ folder for the files, there should be dmp files. Add these files to archive to and send to to me via Personal Messages. Finally: collect a GSI report with enabled event log capturing option: https://support.kaspersky.com/common/diagnostics/3632 Also send this report to me via Personal Messages. Thank you.

@DesignDude2020 I experienced this as well, took me a while to realize it was Kaspersky. A quick search indicates this is a common problem - I was able resolve my issue by disabling the script injection option and that seems to have worked.

Hi. For quite some time, I have been getting random crashes on boot in Windows 10 Pro version 1909 with latest updates, with Kaspersky Security Cloud Free version 20.0.14.1085 installed. The BSOD says: KMODE_EXCEPTION_NOT_HANDLED with the fault being in the driver “klkbdflt.sys”, and after the machine has rebooted, the Kaspersky program usually comes up with “The previous application launch failed” with around 80MB of data to send each time it happens. I’ve sent the report once, and I will not sent it again. The crash minidump is attached. Upon further inspection in minidump analyzer tool, i have found out that the driver in question “klkbdflt.sys” is labeled version “fre-win7-amd64”. Could it be that the driver is too old to run on windows 10? it looks like that version of the driver is designed for windows 7. How do I fix this?

Hola de nuevo, ante todo gracias por tu tiempo, se agradece. Te mando el informe del AdwCleaner, pero sale aleatoriamente, no sale necesariamente en ningún momento, en el primer post te puse 2 fotos, en la 1ª es lo que me sale a la derecha, en “notificaciones nuevas”, en la 2ª la foto es del “informe detallado” del antivirus, el problema es que no puedo eliminar que me informe de que la url está bloqueada. # ------------------------------- # Malwarebytes AdwCleaner 8.0.3.0 # ------------------------------- # Build: 03-03-2020 # Database: 2020-03-23.1 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 03-23-2020 # Duration: 00:00:38 # OS: Windows 10 Home # Scanned: 32067 # Detected: 42 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** PUP.Optional.AliExpress C:\Users\Jose Maria\Favorites\Links\Aliexpress.URL ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** PUP.Optional.InstallCore HKCU\Software\csastats PUP.Optional.Vittalia HKCU\Software\Vittalia ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** No malicious Chromium URLs found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. ***** [ Hosts File Entries ] ***** No malicious hosts file entries found. ***** [ Preinstalled Software ] ***** Preinstalled.HPAudioSwitch Folder C:\Program Files (x86)\HP\HPAUDIOSWITCH Preinstalled.HPAudioSwitch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{EF571F35-F266-47ED-8473-70BFE2CD3634} Preinstalled.HPAudioSwitch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPAudioSwitch Preinstalled.HPAudioSwitch Task C:\Windows\System32\Tasks\HPAUDIOSWITCH Preinstalled.HPCoolSense Folder C:\Program Files (x86)\HP\HP COOLSENSE Preinstalled.HPCoolSense Folder C:\Users\Jose Maria\AppData\Local\HP\HP COOLSENSE Preinstalled.HPCoolSense Folder C:\Windows\System32\Tasks\HP\HP COOLSENSE Preinstalled.HPCoolSense Registry HKLM\Software\Classes\CLSID\{224695A4-BD5E-4C38-B354-A4C828E61BF7} Preinstalled.HPJumpStartApps Folder C:\Program Files (x86)\HP\HP JUMPSTART APPS Preinstalled.HPJumpStartApps Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\HP JumpStart Apps Preinstalled.HPJumpStartBridge Folder C:\Program Files (x86)\HP\HP JUMPSTART BRIDGE Preinstalled.HPJumpStartLaunch Folder C:\Program Files (x86)\HP\HP JUMPSTART LAUNCH Preinstalled.HPJumpStartLaunch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{8D7E9222-B497-4DDA-AEB7-CCEA64A77AF4} Preinstalled.HPJumpStartLaunch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPJumpStartLaunch Preinstalled.HPJumpStartLaunch Task C:\Windows\System32\Tasks\HPJUMPSTARTLAUNCH Preinstalled.HPRegistrationService Folder C:\Program Files (x86)\HP\HP REGISTRATION SERVICE Preinstalled.HPRegistrationService Folder C:\ProgramData\HP\HP REGISTRATION SERVICE Preinstalled.HPSupportAssistant Folder C:\HP\SUPPORT Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP CUSTOMER FEEDBACK Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP SUPPORT SOLUTIONS Preinstalled.HPSupportAssistant Folder C:\ProgramData\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Users\Jose Maria\AppData\Local\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Users\Jose Maria\AppData\Roaming\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Windows\System32\config\systemprofile\AppData\Local\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Registry HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Classes\CLSID\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Classes\CLSID\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{4AAC4B07-77EF-4BCF-88DC-D24E4DE683E8} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{B7053964-E2C7-4BA9-84DE-D3A98B5FBA24} Preinstalled.HPSureConnect Folder C:\Program Files\HPCOMMRECOVERY Preinstalled.HPSureConnect Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{6468C4A5-E47E-405F-B675-A70A70983EA6} Preinstalled.WildTangentGamesBundle Folder C:\Program Files (x86)\WILDGAMES Preinstalled.WildTangentGamesBundle Folder C:\Program Files (x86)\WILDTANGENT GAMES Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\WildTangent wildgames Master Uninstall Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{A39303AB-4898-4F12-BAA0-0B8630F86DB4} ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########