A couple of years ago, we tested the encryption module in KESB Total Control for a client, and that not a positive experience unfortunately. The client chose Bitlocker instead for encryption, but they kept the normal Kaspersky KESB Select product for their antivirus needs. All the encryption-related things were reverted in the Security Centre, and life went on.
Now I have here a laptop which has not been used for a while, belongs to that client, and has come to my office for rebuilding. As part of the process, I'm trying to uninstall the "AES encryption Module (256 bit)" programme, but I'm getting "Error 27101: artifacts of authentication agent operation in test mode" and I cannot uninstall it.
If I try to uninstall KESB 10.2.5.3201 (I guess this laptop has been sitting in a drawer for a long time!) I get "Error 27101: drives with authentication agent installed in test mode" and I cannot uninstall it either.
Rebuilding from scratch is a an option, but I am unsure of where the drive encryption sits: I believe that it is active before Windows starts, in which case, rebuilding is probably not going to fix the problem, is it?
//Moderator: Moved to the correct forum.