TBL2

Hello, Egress is an email encryption tool popular with local authorities in the UK. One of my clients exchanges extremely confidential details about vulnerable people with their local authority via email encrypted using Egress. Unfortunately, my client also uses Kaspersky KESB Select 11.9, which blocks the Egress Outlook plug-in. This is the case in Outlook 2016 and Outlook 2019. If you exit Kaspersky on the workstation before starting Outlook, the Egress plug-in works fine. I have created scan exclusions in the Kaspersky Security Centre policies, but that has made no difference. What can I do to stop Kaspersky interfering with the Egress Outlook plug-in?

https://www.getsysteminfo.com/report/c761e9928b85028006b5707c8aed0fc0

Hello, A couple of years ago, we tested the encryption module in KESB Total Control for a client, and that not a positive experience unfortunately. The client chose Bitlocker instead for encryption, but they kept the normal Kaspersky KESB Select product for their antivirus needs. All the encryption-related things were reverted in the Security Centre, and life went on. Now I have here a laptop which has not been used for a while, belongs to that client, and has come to my office for rebuilding. As part of the process, I'm trying to uninstall the "AES encryption Module (256 bit)" programme, but I'm getting "Error 27101: artifacts of authentication agent operation in test mode" and I cannot uninstall it. If I try to uninstall KESB 10.2.5.3201 (I guess this laptop has been sitting in a drawer for a long time!) I get "Error 27101: drives with authentication agent installed in test mode" and I cannot uninstall it either. Rebuilding from scratch is a an option, but I am unsure of where the drive encryption sits: I believe that it is active before Windows starts, in which case, rebuilding is probably not going to fix the problem, is it? Kind regards, EJR //Moderator: Moved to the correct forum.