Hi. Any resolve for this yet? The video is very clear & my child’s phone is using Android 9 Same issue. If you reboot the phone it is simple to quickly enter the forbidden systems on the phone, such as “settings” & “Play Store” etc, etc, etc!!! Not fit for purpose at this current time! Have sent a ticket to the Lab. Awaiting reply but I reckon I will get a faster, straight forward, reply from yourself. All the best, Steve