graziano68

I found a temporarly turnaround solution which should work. Since the (trojan/fall) problem is during the phone reboot, I activated the sim pin password (I changed the pin with one which I and my wife knows) , so when the phone reboots my daughter cannot apply the hack and we must unlock the phone for her. Using the procedure I will give her the phone with safe kids already running and the problem should be solved. It's a temporarly solution, I hope Karspersky can solve it as possible.

Hello again ? Sorry what's not clear in the video ? https://drive.google.com/file/d/1qbQSux4JKCplc3plm3PW28YFaUSWwXeY/view?usp=sharing It's simply such as counting to 3 , I unlocked the phone right now 1 simply reboot the phone, and click the "Batteria Ultra" icon when the phone restart 2 I wait the message windows to activate the "Risparmio energetico" mode and I click over "attiva ora" 3 done ! In "Risparmio energetico" mode Safe kids will NOT start . After this step I can exit from "Risparmio energetico" and I could also uninstall Safe kids. I explained it a lot of time , sorry what's not clear ?

if the Safekids app is NOT stopped using the procedure in this video https://drive.google.com/file/d/1qbQSux4JKCplc3plm3PW28YFaUSWwXeY/view?usp=sharing the message with "Using this app is not allowed" after clicking Settings appears almost instantly (max 0.25 seconds delay) , impossible to use anything in settings menu . if the Safekids app is stopped using the procedure in this video https://drive.google.com/file/d/1qbQSux4JKCplc3plm3PW28YFaUSWwXeY/view?usp=sharing the message with "Using this app is not allowed" when clicking over settings does not appear, settings can be used, everything can be used,

Hello FLOOD, Yes , I already told you that the video was done with Settings set to Forbidden. It was so , since the first Safe Kids installation , Also this morning my daughter already stopped Safe Kids .

ok I opened a ticket also for this issue , INC000010538906 , let we see.

The problem with password is fixed , even if I didn't receive a reply from support. I do not know why but I received only a 7 days trail for Safe kids. Opening other ticket to avoid the other problem now.

Hello Flood truly, I think that I will finish my trial without seeing my two Safe Kids problems fixed (2 days left). I had a lot of hopes in Safe Kids after google family and Eset parental control failures but as it seems I'll need again to search a new parental control :( Other 2 days to hope. Thank you Graziano

Hello still no reply from support and my trial is ending. Graziano

still no reply for me, probably because Sunday .

I opened a ticket INC000010536052 , waiting.

nice to see I am not alone with this issue.

Getsysteminfo 5.x completed the report , I sent the link in pm, thank you!

Regarding Getsysteminfo , sorry Getsysteminfo stops after "executing AVZ.." , then to stop it after various minutes I need to open Windows task manager and kill the process . I tried to reboot pc and stop antivirus , it didn't help. Getsysteminfo refuses to start .

In my daughter phone, if I click the icon it reports that "Karspersky Safe Kids è attivo" Also note that when I login in https://my.kaspersky.com , I can go in every page , the problem happens when I click on Bambini menu (Kids menu) , and I see this from over 16 hours now. The problem started after I changed the password.

when I use smartphone I receive the message "La connessione può richiedere un pò di tempo" and nothing happens , I could wait for hours. I tried to reboot the phone , it didn't help too. p.s. I need to leave office for 1 hour, zip file is still processing :O