rufford155

I might be a bit thick here but I can’t find anything in KIS 2020 to make a rescue disk, or USB drive. And I cannot find any instructions anywhere. I made a disk some years ago and would like to update it. Thank you for any advice.

For information : Since my posts both laptops have now updated successfully to the 2020 version, after accepting the recommendation that came in notifications. By the way, this is a much better system for updates. The UK version is now 20.0.14.185(i) but I am not sure of the patch for the one abroad as I am prevented from travelling to it !

Yes, as stated in original posts, all was OK after reinstall and updating - or at least the problem has not happened since. I only posted this really to ask if there was a clash between Ofice 365 and KIS, to which the answer appeared to be “YES” - or at least it was at the time (nearly a year ago now). Since then both laptops have updated successfully to the 2020 version, after accepting the recommendation that came in notifications. By the way, this is a much better system for updates. The UK version is now 20.0.14.185(i) but I am not sure of the patch for the one abroad as I am prevented from travelling to it !

Many thanks Berny. UK version is 19.0.0.1088(g) - so can I update this to 2020 in the same way ? Any idea why 2017 didn't update when it did accept the renewed subscription?

I have two identical laptops (Windows8.1), one in UK and one in Portugal. My subscription was renewed in December and the UK machine updated to KIS2019. The Portugal machine says my sub has 400+ days left but it has not updated the app. It is still 17.0.0.611(n). How do I update it ? Thank you

I am fully compliant with all of that but you can still get a surprise like this one I posted about. KIS and Office, hardly junk but still there's something incompatible apparently. I will report back in about 3 weeks time if the same happens on my other laptop abroad.

Just rebooted to install Windows updates. KIS version is now (e). Computers & Sofware, eh ? Beyond me!!!!

An update occurred while reading this but only database, the version is still (d). I am in UK and sometimes Portugal (two identical laptops). I don't know how to update the version manually.

In addition to what FLOOD has said, you might want to consider installing the latest patch which is now (e) Regards mikethebike Isn't it supposed to update itself automatically ?

I see from the first link that you posted that licence problems have in the past been attributed to Microsoft updates. So not a new problem.

Many thanks for trying to help but maybe you should read my post again. "KIS suddenly messaged"........ obviously from KIS and about KIS itself (not Office). I have already stated the further detail thus : "Further details revealed application was broken and advised to reinstall" It also said protection and updates were halted. There are NO reports available prior to this morning when I reinstalled ! Version now is 19.0.0.1088(d) but I have no idea if this was the same before. Windows 8.1 x64 build 1900.19235

While Office 365 was updating KIS suddenly messaged "There is a licence peoblem detected" !!! Further details revealed application was broken and advised to reinstall (which was successful). This has never, ever happened before in years of using KIS. As it happened simultaneously with the 365 update it's hard to believe it was a coincidence. Has it been reported before? Is it a bug? Is it malware?