Kinnari

Hello, To uninstall Kaspersky Security 10.1 for Windows Server: 1. In the Start menu, select All programs > Kaspersky Security 10.1 for Windows Server > Modify or Remove. The Setup Wizard's Modify, repair or remove window opens. Installing and removing the application 64 2. Select Remove software components. Click the Next button. The Advanced uninstallation settings window opens. To Uninstall Kaspersky Network Agent, Please go into Control Panel>Programs and Features> Select Kaspersky Security Center Network Agent and remove it. Best Regards

Hello, You can use Advance License. Best Regards,

Hello Oshone, Please make sure Kaspersky Secure Network Statement is accepted in Policy. You can Go into Policy Settings for Kaspersky Security for windows Servers>Real Time Server protection>KSN Usage>Data Processing. Accept Statement. Hope this will Help. Best Regards,

Hello Kcwang, Please note, Microsoft Security Essentials is on of the incompatible app with Kaspersky. You can uninstall Kaspersky security for servers using the removal utility from your start menu. Please see details in this user’s guide: https://support.kaspersky.com/KSWS/11.0.1/en-US/147686.htm Best Regards,

Hello Aseman.ab, KES Does not allow Web Control on Server OS. Our new product Kaspersky Security 11 for Windows Servers allows you to configure category-based web control. Please referee to this online Guide more details. https://support.kaspersky.com/KSWS/11.0.1/en-US/158797.htm Best Regards,

Hello Lenningrad, Please use this KB article to run setup from command line using Skip Incompatible Check: https://support.kaspersky.com/14882#block3 Incase if there are any left over files of incompatible app is present in the system, this would skip it. Hope this will help you install KES. Beset Regards,

Hello Malmutairi, You would need to Enable and Configure Password protection in your Security Policy from KES Cloud portal to be able to locally modify settings. https://support.kaspersky.com/Cloud/1.0/en-US/138143.htm Best regards,

Hello Ada, Download and extract Kaspersky Security 11.0.1.4897 for windows servers (KSWS11) from link below to local server https://usa.kaspersky.com/small-to-medium-business-security/downloads/security-for-windows-server?_ga=2.134331953.1973086471.1612187908-643433652.1612187908 -Please refer to this How to install KSWS locally (Please notes, this video was created for previous version however the steps are same for new version as well) https://www.youtube.com/watch?v=WLq5cRRjm2M You may run the setup file again to start wizard to install the Management Console to be able to configure this application locally where you can Activate the Application, Run Scan \ Update. -For the Offline Updates; you can use Kaspersky Update Utility to download the database to a local disk. Move to the computer and change the source location for the KSWS on that isolated computer to that folder https://support.kaspersky.com/updater3 Best Regards

Hello Hassan, You can ask your Kaspersky Admin to grant you permission to be able to pause Protection or Exit KES during debugging your software than re-enable it after you are done. https://support.kaspersky.com/KESWin/11.6.0/en-US/128006.htm Best Regards,

Greetings Fadiahdab! Please contact technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3. Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement” • Click "Create now" Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help Best Regards,

Greetings S.Inf! Please contact technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3. Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement” • Click "Create now" Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help Best Regards,

Greetings Wrach! Please upload suspicious file to https://www.virustotal.com/gui/ and you will see its results there. Best Regards,

Greetings Hedel! Please Update your database and New update files should resolve this issue. Best Regards!

Hello Rasheeth, The user password request for sudo is a Mac OS requirement, not a specific limitation on the Kaspersky removal. There are ways to remove the requirement and that is a operation within the MacOS. However, that operation is a bad think from a security perspective. Did you try the remote uninstallation task via the Kaspersky Security Center? Please refer to our online guide for KES for mac below: https://support.kaspersky.com/KESMac/11.0_adminguide/en-US/127736.htm Best Regards

Hello 1Kingdom1, You will need to Enable Password protection Settings in KES Policy to enable specific users to be able to pause protection. They will require pw to perform this function. See steps below: From KSC > Managed Devices> Polices Tab>KES Policy Property -Go to “General Settings>Interface>Password Protection “Settings” -Check the box to “Enable Password Protection” -Click “Add” Button and Select user -Under Permissions, Check the box for “Exit the Application” -Click “OK” to Save Settings Best Regards

Hello Ing. Please Run “Find Vulnerabilities and Required Updates” task and Run this task on All Managed Devices before generating the Report. If you are missing this task, See steps below: From KSC >Managed Devices > Tasks Tab. -Click “New Task”, -Task Wizard will start. -Expand “Advanced” option from “Kaspersky Security Center Administration Server” -Select “Find Vulnerabilities and required updates” - Proceed through the Wizard by using the Next button until Finish than Run the task. Best Regards,

Hello IslamMohie, You are required to have Special License (Kaspersky Endpoint Security for Business – Advance) to do 3rd party updates from KSC. Please make sure KSC is activated with required License than create following tasks to deploy 3rd party updates: 1. Create the Find vulnerabilities and required updates taskhttps://support.kaspersky.com/KSC/13/en-US/183915.htm 2. Create the Install required updates and fix vulnerabilities taskhttps://support.kaspersky.com/KSC/13/en-US/182671.htm Links above also shows additional details of these tasks. Hopefully this info helps answer your question. Best Regards

Hello Pauljac, You would need speak to Sales Team Member to have both Licenses consolidated into one code as KES Cloud Console can only accept One License code at a time. You may also contact Kaspersky technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3 to have someone from sales team reach out to you. Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement” • Click "Create now" Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help Best Regards,

Hello Justin, Can you please list Version of Network Agent running on Affected machines? Also What is the version of KSC? Best Regards,

Hello Umair, With KSC the KSC upgrade, KES policy plugin should have also upgraded to latest version. For this reason KSN Statement needs to be re-accepted from KES policy. Please Go into KES 11 Policy Settings >Advanced Threat Protection and Click the KSN statement Link to Accept the terms. If the issue persists, please contact technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3. Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement” • Click "Create now" Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help Best Regards,

Hello PierreCS, Please contact Kaspersky technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3 with GetSystemInfo Report from KSC Host: (https://support.kaspersky.com/common/diagnostics/3632#block) To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement” • Click "Create now" Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help Best Regards,

Hello Sandro! Please use this kb to confirm connection profile configurations settings. https://support.kaspersky.com/KSC/13/en-US/10806.htm If the issue persists, please contact technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3. Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement” • Click "Create now" Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help Thank you!