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Jose P

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Posts posted by Jose P

    kaspersky Security Center 12 and SQL Server requirements

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings Marco Esse,

    Not being listed on the system requirements doesn’t mean that the application will not work, only an untested scenario. The downside is that if you open a support ticket, the first thing they are going to check is the system requirements, this might cause an issue if the case needs an escalation, but it should work without problems

    I hope this information helps.

    Connecting to Administration Server localhost (Failed to establish connection the remote device)

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings anhdva,

    Open event viewer and under the application and services logs you should be able to find the Kaspersky event log which will help you diagnose the issue.

    Please be aware that KSC 11 is on limited support; however, I can see that your system requirements are not up to spec.

    I would recommend upgrading the OS to at least Windows Server 2012 and the SQL to 2014 or above and install KSC 13.1.

    Hope this information helps.

    Regards,

     

    Email notification not working after 13.1 update of Security Center (Error 1893)

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings Fab974,

    There is a fix available for this; however, you will need to open a support incident to get the solution:

    Open a support case at companyaccount.kaspersky.com.

    Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
    Excluding company holidays

    https://support.kaspersky.com/us/b2b/US

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount, click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement.”
    • Click "Create now."

    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:

    http://support.kaspersky.com/faq/companyaccount_help .

    Best Regards,

    random restart problem after installing kaspersky agent [MOVED]

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings KSC08,

    This issue would need a bit of investigation. Please upgrade your security center to version 13.1 and then test, if the issue persists then I would recommend opening a support case at companyaccount.kaspersky.com.

    Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
    Excluding company holidays

    https://support.kaspersky.com/us/b2b/US

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount, click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement.”
    • Click "Create now."

    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:

    http://support.kaspersky.com/faq/companyaccount_help .

    Best Regards,

    Can't add user on Endpoint Security Cloud [MOVED]

    in Kaspersky Endpoint Security Cloud

    Posted

    Greetings 4x4mt,

    Are you adding the users as described in this article:

    https://support.kaspersky.com/Cloud/1.0/en-US/177865.htm

    If so I would recommend opening a support case at companyaccount.kaspersky.com.

    Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
    Excluding company holidays

    https://support.kaspersky.com/us/b2b/US

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount, click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement.”
    • Click "Create now."

    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:

    http://support.kaspersky.com/faq/companyaccount_help .

    Best Regards,

    KSC service not running

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings AKS,

    Did this happen after an upgrade or was everything working fine before?

    Another detail, was the server damaged even after doing an installation from scratch or did you restore the database?

     

    I would recommend opening a support case at companyaccount.kaspersky.com.

    Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
    Excluding company holidays

    https://support.kaspersky.com/us/b2b/US

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount, click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement.”
    • Click "Create now."

    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:

    http://support.kaspersky.com/faq/companyaccount_help .

    Best Regards,

    Problem with brought more licence

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings wesleywai,

    Did they give you a case number?

    If not then I would recommend opening a support case at companyaccount.kaspersky.com.

    Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
    Excluding company holidays

    https://support.kaspersky.com/us/b2b/US

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount, click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement.”
    • Click "Create now."

    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:

    http://support.kaspersky.com/faq/companyaccount_help .

    Best Regards,

    Problem with brought more licence

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings wesleywai,

    The cloud accepts only one activation code at a time; therefore, if you purchased more seats then you need to have you activation codes combined into one. Please contact the online store with the contacts that you received in the email and tell them that you need to have the keys “combined”.

    After you fix the issue with the activation code, please delete the additional workspace and install all computers with the same package from the remaining one.

    If for some reason you have questions or run into problems, please open a support case at companyaccount.kaspersky.com, we’ll be able to provide further assistance.

    Hope this information helps.

    Regards,

    Kaspersky security centre 11.0.0.1131 shows realtime protection status stopped

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings sedaritd,

    Upgrading the plug-in will not cause the protection to be stopped so, there must be something else causing problems.

    Please check if the computers have a commercial license applied or if you see any errors on the computer’s events.

    If the issue persists I would recommend opening a support case at companyaccount.kaspersky.com.

    Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
    Excluding company holidays

    https://support.kaspersky.com/us/b2b/US

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount, click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement.”
    • Click "Create now."

    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:

    http://support.kaspersky.com/faq/companyaccount_help .

    Best Regards,

    Agent as a Gateway

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings dikaj,

    You say that existing computers are working fine and just new MAC’s are not connecting. Please check the communication settings on the network agent package that you are deploying to those computers and also you can do a klnagchk command to check communications https://support.kaspersky.com/9292

    If the issue persists I would recommend opening a support case at companyaccount.kaspersky.com.

    Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
    Excluding company holidays

    https://support.kaspersky.com/us/b2b/US

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount, click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement.”
    • Click "Create now."

    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:

    http://support.kaspersky.com/faq/companyaccount_help .

    Best Regards,

    End Point Encryption of Lenovo Thinkbook 15 G2 ITL [MOVED]

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings HFC,

    If you are talking about full disk encryption then you can use Kaspersky encryption or you can manage Bitlocker encryption both are configured on the security center. Here's some information about Kaspersky Full Disk Encryption:

    https://support.kaspersky.com/KESWin/11.6.0/en-US/137268.htm

    At the bottom of the article you will find other topics relating to encryption.

    Here's the information about managing Bitlocker encryption:

    https://support.kaspersky.com/KESWin/11.6.0/en-US/196002.htm

    Again, more information at the bottom of the kb article.

    Please be aware that you’ll need a Kaspersky Endpoint Security for Business-Advanced license added to the security center.

    I hope this information helps.

    Regards,

    Remote Installation failure

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings PrinceZezo,

    The request is not clear; however, you can check the status of the network agents by opening it’s graphic utility and launching a klnagchk command, this will help diagnose the communication settings:

    https://support.kaspersky.com/9319

    Please fix any communication failures that you encounter with the tool.

    If the issue persists I would recommend opening a support case at companyaccount.kaspersky.com.

    Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
    Excluding company holidays

    https://support.kaspersky.com/us/b2b/US

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount, click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement.”
    • Click "Create now."

    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:

    http://support.kaspersky.com/faq/companyaccount_help .

    Best Regards,

    Windows Bitlocker [MOVED]

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings luizpereira,

    This issue requires some investigation so, I would recommend opening a support case at companyaccount.kaspersky.com.

    US Support
    Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
    Excluding company holidays

    https://support.kaspersky.com/us/b2b/US

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount, click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement.”
    • Click "Create now."

    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:

    http://support.kaspersky.com/faq/companyaccount_help .

    Best Regards,

    kaspersky endpoint and agent deployment using active directory

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings Ahmed_Siddig0,

    You can deploy KES Cloud using Active Directory following these steps:
    https://support.kaspersky.com/Cloud/1.0/en-US/147138.htm

    You can follow these steps for the Security Center:
    https://support.kaspersky.com/KSC/13/en-US/92461.htm

    With the security center, if the computers are on the domain, then you can poll the computers, and you can deploy using that list, On MMC->Device Discovery->Poll (Windows or AD).

    I hope this information helps.

    Regards,

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