Jose P

Greetings fbecker, You should be able to see the script here: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Center\KlAkOAPI.tar.gz Hope this information helps. Regards

Greetings Walid Fawzy, I know that we provide packages for some applications but not for Power Bi. Would you mind sending clarification on what is it that you need? Regards,

Greetings Marco Esse, Not being listed on the system requirements doesn’t mean that the application will not work, only an untested scenario. The downside is that if you open a support ticket, the first thing they are going to check is the system requirements, this might cause an issue if the case needs an escalation, but it should work without problems I hope this information helps.

Greetings SB4CUS, There is a command called KLMover located on the network agent’s installation folder that will allow you to manually move the computers to another KSC server. This process can also be scripted with the commands found here: https://support.kaspersky.com/KSC/SP3/en-US/3911.htm I hope this information helps. Regards,

Greetings anhdva, Open event viewer and under the application and services logs you should be able to find the Kaspersky event log which will help you diagnose the issue. Please be aware that KSC 11 is on limited support; however, I can see that your system requirements are not up to spec. I would recommend upgrading the OS to at least Windows Server 2012 and the SQL to 2014 or above and install KSC 13.1. Hope this information helps. Regards,

Greetings Fab974, There is a fix available for this; however, you will need to open a support incident to get the solution: Open a support case at companyaccount.kaspersky.com. Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount, click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement.” • Click "Create now." Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below: http://support.kaspersky.com/faq/companyaccount_help . Best Regards,

Greetings KSC08, This issue would need a bit of investigation. Please upgrade your security center to version 13.1 and then test, if the issue persists then I would recommend opening a support case at companyaccount.kaspersky.com. Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount, click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement.” • Click "Create now." Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below: http://support.kaspersky.com/faq/companyaccount_help . Best Regards,

Davyd Silva, At the moment, Linux is not supported under Kaspersky Endpoint Security Cloud; therefore, the license will not work to activate a Linux device even if it’s un-managed. I hope this information helps. Regards,

Greetings 4x4mt, Are you adding the users as described in this article: https://support.kaspersky.com/Cloud/1.0/en-US/177865.htm If so I would recommend opening a support case at companyaccount.kaspersky.com. Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount, click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement.” • Click "Create now." Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below: http://support.kaspersky.com/faq/companyaccount_help . Best Regards,

Greetings ML1234, At the moment, the report will not show the computers that are affected; however, you can go under application management, select the application you want and it will show which computers have it installed. You will be able to export the list of devices from there. Hope this information helps. Regards,

Greetings Saud, Under “Patch installation settings” make sure that you have configured the correct installation mode and also an installation schedule has to be set. Check this kb article: https://support.kaspersky.com/Cloud/1.0/en-US/131183.htm Hope this information helps. Regards,

Greetings AKS, Did this happen after an upgrade or was everything working fine before? Another detail, was the server damaged even after doing an installation from scratch or did you restore the database? I would recommend opening a support case at companyaccount.kaspersky.com. Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount, click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement.” • Click "Create now." Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below: http://support.kaspersky.com/faq/companyaccount_help . Best Regards,

Greetings wesleywai, Did they give you a case number? If not then I would recommend opening a support case at companyaccount.kaspersky.com. Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount, click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement.” • Click "Create now." Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below: http://support.kaspersky.com/faq/companyaccount_help . Best Regards,

Greetings wesleywai, The cloud accepts only one activation code at a time; therefore, if you purchased more seats then you need to have you activation codes combined into one. Please contact the online store with the contacts that you received in the email and tell them that you need to have the keys “combined”. After you fix the issue with the activation code, please delete the additional workspace and install all computers with the same package from the remaining one. If for some reason you have questions or run into problems, please open a support case at companyaccount.kaspersky.com, we’ll be able to provide further assistance. Hope this information helps. Regards,

Greetings sedaritd, Upgrading the plug-in will not cause the protection to be stopped so, there must be something else causing problems. Please check if the computers have a commercial license applied or if you see any errors on the computer’s events. If the issue persists I would recommend opening a support case at companyaccount.kaspersky.com. Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount, click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement.” • Click "Create now." Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below: http://support.kaspersky.com/faq/companyaccount_help . Best Regards,

Greetings dikaj, You say that existing computers are working fine and just new MAC’s are not connecting. Please check the communication settings on the network agent package that you are deploying to those computers and also you can do a klnagchk command to check communications https://support.kaspersky.com/9292 If the issue persists I would recommend opening a support case at companyaccount.kaspersky.com. Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount, click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement.” • Click "Create now." Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below: http://support.kaspersky.com/faq/companyaccount_help . Best Regards,

Greetings HFC, If you are talking about full disk encryption then you can use Kaspersky encryption or you can manage Bitlocker encryption both are configured on the security center. Here's some information about Kaspersky Full Disk Encryption: https://support.kaspersky.com/KESWin/11.6.0/en-US/137268.htm At the bottom of the article you will find other topics relating to encryption. Here's the information about managing Bitlocker encryption: https://support.kaspersky.com/KESWin/11.6.0/en-US/196002.htm Again, more information at the bottom of the kb article. Please be aware that you’ll need a Kaspersky Endpoint Security for Business-Advanced license added to the security center. I hope this information helps. Regards,

Greetings PrinceZezo, The request is not clear; however, you can check the status of the network agents by opening it’s graphic utility and launching a klnagchk command, this will help diagnose the communication settings: https://support.kaspersky.com/9319 Please fix any communication failures that you encounter with the tool. If the issue persists I would recommend opening a support case at companyaccount.kaspersky.com. Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount, click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement.” • Click "Create now." Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below: http://support.kaspersky.com/faq/companyaccount_help . Best Regards,

Greetings Luigi, You can use Kaspersky Endpoint Security 11.6 or Kaspersky Security for Windows Servers 11 on terminal serversusing a select license. Regards,

Greetings luizpereira, This issue requires some investigation so, I would recommend opening a support case at companyaccount.kaspersky.com. US Support Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount, click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement.” • Click "Create now." Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below: http://support.kaspersky.com/faq/companyaccount_help . Best Regards,

Greetings sgadmin, You can create exclusions by following these steps: Configuring the trusted zone on Windows devices https://support.kaspersky.com/Cloud/1.0/en-US/134579.htm I hope that this information helps. Regards,

Greetings jcp2mill, Please follow these instructions on how to install the web console on Linux: https://support.kaspersky.com/KSC/13/en-US/181968.htm I hope this information helps to answer all of your questions. Regards,

Greetings Ahmed_Siddig0, You can deploy KES Cloud using Active Directory following these steps: https://support.kaspersky.com/Cloud/1.0/en-US/147138.htm You can follow these steps for the Security Center: https://support.kaspersky.com/KSC/13/en-US/92461.htm With the security center, if the computers are on the domain, then you can poll the computers, and you can deploy using that list, On MMC->Device Discovery->Poll (Windows or AD). I hope this information helps. Regards,

Greetings Eipok, You can poll computers from the MMC or the web console. On web console, go to Discovery and Deployment->Discovery and select Windows Domain or Active Directory. On the MMC, go under device discovery and choose the one you’d like. Please let me know if this helps or if your questions is regarding another issue. Regards,

Greetings apts, The firewall has a driver that is hooked to the OS. After disabling the firewall I would recommend rebooting the computer. Also, be aware that there are network packet rules for ICMP packets on the firewall’s configuration which might not be correctly configured. I hope this information helps. Regards,