Jump to content
Kaspersky Support Forum

Jose P

Members
 View Profile  See their activity

  • Posts

    49

  • Joined

  • Last visited

    Never

 Content Type 

Posts posted by Jose P

    kerberos port 80 blocked by kaspersky antivirus

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings osama.mansoor,

    Kaspersky doesn't block port 80 by default, so there must be something else causing the problem, and more so, if it was working before.

    Since this issue requires some investigation, I would recommend opening a support case at companyaccount.kaspersky.com.

    US Support
    Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
    Excluding company holidays

    https://support.kaspersky.com/us/b2b/US

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount, click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement.”
    • Click "Create now."

    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:

    http://support.kaspersky.com/faq/companyaccount_help .

    Best Regards,

    Network agent 11.0.0.1131 installation failing on windows server 2008 R2 [MOVED]

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings anunarayan,

    You didn't specify any error message or behavior, so it is hard to provide an answer; however, you can try our network agent cleaner tool:

    https://support.kaspersky.com/13088

    Another thing you can try is upgrading the security center to version 13 and then trying installation with that network agent:

    https://www.kaspersky.com/small-to-medium-business-security/downloads/endpoint?icid=gl_sup-site_trd_ona_oth__onl_b2b_klsupport_tri-dl____ksc___   ***This site is for English language software downloads only***

    If any of those doesn't work, then I would strongly recommend opening a support ticket with us through the Company Account portal:

    https://companyaccount.kaspersky.com/account/login

    I hope that helps.

    Regards,

    WhatsApp Web and Zoom Audio Blocked since Upgrade to 11.4.0.233. [MOVED]

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings Rico,

    This might need a bit of investigation.

    I would recommend opening a support case at companyaccount.kaspersky.com or by calling 781.503.1880 option 3.

    Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
    Excluding company holidays

    https://support.kaspersky.com/us/b2b/US

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount, click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement.”
    • Click "Create now."

    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:

    http://support.kaspersky.com/faq/companyaccount_help  .

    Best Regards,

    WhatsApp Web and Zoom Audio Blocked since Upgrade to 11.4.0.233. [MOVED]

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings Rico,

    The speakers and microphone will be blocked if the application falls into a group other than trusted on Host Intrusion Prevention; please check this article:

    https://support.kaspersky.com/KESWin/11.6.0/en-US/134861.htm

    You can add the application to trusted using these steps:

    Changing the trust group of an application (Section-How to change the trust group of an application in the Administration Console (MMC))
    https://support.kaspersky.com/KESWin/11.6.0/en-US/123280.htm

    You can find general information about Host Intrusion Prevention here:

    Host Intrusion Prevention
    https://support.kaspersky.com/KESWin/11.6.0/en-US/39265.htm

    I will also recommend upgrading to the latest version of endpoint 11.6:

    https://support.kaspersky.com/kes11#downloads

    I hope this information helps.

    Regards,

    Kaspersky and Chrome 91

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings davidefil,

    Please make sure that you are running the latest version of the product (KES 11.6.0.394 ):

    https://support.kaspersky.com/kes11#downloads

    If you have that version installed or if the issue persists after upgrading I would recommend opening a support case at companyaccount.kaspersky.com or by calling 781.503.1880 option 3.

    Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
    Excluding company holidays

    https://support.kaspersky.com/us/b2b/US

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount, click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement.”
    • Click "Create now."

    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:

    http://support.kaspersky.com/faq/companyaccount_help  .

    Best Regards,

    KSC13 MMC hight CPU usage

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings Grng0,

    I've seen high memory and CPU issues on the security center due to not having the minimum system requirements. For KSC13, you need to have Microsoft SQL Server 2012 Express 64-bit or above. If you run Microsoft SQL Server 2019 (all editions) on Windows 64-bit, it requires additional actions, check them here:

    https://support.kaspersky.com/KSC/13/en-US/92403.htm

    If system requirements are up to spec, then a support ticket will need to be opened to check KSC traces.

    You can contact Kaspersky Technical Support by opening a case at companyaccount.kaspersky.com or by calling 781.503.1880 option 3.

    Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
    Excluding company holidays

    https://support.kaspersky.com/us/b2b/US

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount, click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement.”
    • Click "Create now."

    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:

    http://support.kaspersky.com/faq/companyaccount_help

    Best Regards,

    Sms message to Activate 2FA for Admin Accounts is not received.

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings Tech.S

    SMS's are sent from our back end servers, so please open a support incident to have this checked; see the info below:


    You can contact Kaspersky Technical Support by opening a case at companyaccount.kaspersky.com or by calling 781.503.1880 option 3.

    Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
    Excluding company holidays

    https://support.kaspersky.com/us/b2b/US

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount, click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement.”
    • Click "Create now."

    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:

    http://support.kaspersky.com/faq/companyaccount_help .

    Best Regards,

     

    After update to KES 11.6 device status is in Kaspersky Security Center 13 in state need reboot

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings alftech,

    For this issue I would recommend contacting Kaspersky technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3 with GetSystemInfo Report from KES Host: (https://support.kaspersky.com/common/diagnostics/3632#block)

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount, click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement.”
    • Click "Create now."
    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help.

    Best Regards,

    How to block all ports outside the local network on Windows Server 2019 and Windows updates to keep working?

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings vladop,

    First, I would recommend upgrading KES to version 11.6:

    https://support.kaspersky.com/kes11#downloads

    Second, you can add DNS names on the network packet rules if you go on the policy properties->Remote addresses->Drop down->Adresses from the list, you can type an IP but also a domain name:

    https://support.kaspersky.com/KESWin/11.6.0/en-US/123452.htm

    If upgrading and adding the DNS names to the network packet rule doesn't work then, please contact Kaspersky technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3 with GetSystemInfo Report from KSC Host: (https://support.kaspersky.com/common/diagnostics/3632#block)

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount, click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement.”
    • Click "Create now."
    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help.

    Best Regards,

    Updating Thirdprty Software - (Latest versions not showing)

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings Seeker,

    You need to run the KSC database update task to have the latest version of the product shown on the list.

    If the issue persists after running the task, please contact Kaspersky technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 with GetSystemInfo Report from KSC Host: (https://support.kaspersky.com/common/diagnostics/3632#block)

     To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount, click on the link below:
    https://companyaccount.kaspersky.com/account/create

    Once at this site:
    • Enter First name, Last name, Company Name, E-mail address.
    • Upload a key file (.key) or enter your 20 digit activation code.
    • Enter the CAPTCHA code
    • Accept the “terms of Privacy Statement.”
    • Click "Create now."
    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help.

    Best Regards,

    EDR-O Network Isolation takes forever

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings Yasutoshi,

    You can find information about network isolation here:

    About network isolation in Kaspersky Endpoint Agent
    https://support.kaspersky.com/KEDR_Optimum/1.0/en-US/196958.htm

    Configuring automatic disabling of network isolation
    https://support.kaspersky.com/KEDR_Optimum/1.0/en-US/199780.htm

    If the issue persists, please contact technical support by opening a support case at https://companyaccount.kaspersky.com/account/login or call 781.503.1880.

    Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
    Excluding company holidays

    https://support.kaspersky.com/us/b2b/US

    To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

    To register for CompanyAccount click on the link below:
    https://companyaccount.kaspersky.com/account/create

    *Please note that you will need to log out prior to registering  

    Once at this site:
    •    Click on "Create now."
    •    Enter First name, Last name, Company Name, E-mail address.
    •    Upload a key file (.key) or enter your 20 digit activation code.
    •    Enter the CAPTCHA code
    •    Accept the “terms of Privacy Statement”
    •    Click "Create now"
    Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

    For more details, click on the link below:
    http://support.kaspersky.com/faq/companyaccount_help

     

    Regards

    Virus Object name: User: SYSTEM - every 4 hours. [MOVED]

    in Kaspersky Endpoint Security for Business

    Posted

    Greetings Admin IT All,

    I would recommend first checking if the file is indeed malicious or not by going to our threat intelligence portal: https://opentip.kaspersky.com/  and submitting a copy of the file (If possible).

    If it turns out to be a false positive, then I would recommend upgrading the product to the latest version Kaspersky Security 11 for Windows Servers ( 11.0.1.897):

    https://support.kaspersky.com/ksws11#downloads

    I hope this information helps.

    Regards

     

×
×
  • Create New...