anubis_gp

Hello again, Thank you so much for your further assistance. Customer support also sent me an email. I only had to reinstalled Kaspersky. I have installed another version called Kaspersky plus(previously I had total security) as customer supported requested. Thanks again for helping me out. Have a nice day !

Thank you for help. 01.02. yes I have received an automated email. It has been 12 hours so I was bit worried. 03. Tried this and sadly it didn't work. 04. I was bit hesitant to reset browsers because I have to login to websites again. 08. Do I need to insert the license key again ? or will it be activated automatically ? Will share my feedback once I able to solve this issue. Again, Thank you for helping me out.

Hello, One or two weeks ago Kaspersky chrome extension stopped(greyed out) working on my pc. Mainly I use chrome. But it appears to be greyed out in Microsoft edge too. And yesterday protected browser option stopped working on both chrome and edge browsers. I have 3 separate chrome accounts for work, personal stuff etc. It doesn't work in any of these accounts. Tried to reinstall the extension but it doesn't work. My specs are - Windows 10 21H2, Kaspersky total security(21.3.10.391). AMD 5950x, 32GB ram. I tried to rename the safeBrowser Common folder but no luck. Issue still persist. I have another pc with windows 10, Kaspersky internet security. It partially work on some browsers on that pc. Can anyone please help me to fix this issue ? I have reached out to customer support but they haven't responded to me yet. Another thing that I have noticed is, Kaspersky chrome extension doesn't appear on chrome webstore search result. I can only find it using the link provided in the Kaspersky notification center. Thanks.