Antontheman

Flood. Sorry I'm so late getting back to thank you for your post. The Kaspersky team suggested a few things, which did not work but then said to uninstall and then reinstall the program. That did the trick and now it is 1 GB+. Apparently, I had an older version. I thought these things would update themselves but it's amazing it go so bloated in size!

Actually, the problem I asked support about concerned the fact that using "Spacesniffer" I discovered that the Kaspersky AVP is taking up 41 GB of space on my computer, which is enormous. So they said delete all service data and reports. I did so, thanks to your help Flood, rebooted my computer and then relaunched Spacesniffer and the AVP is still taking up the same amount of space! I will get back to them with this information but has anybody else experienced this issue?

Thank you very much Flood. I actually got to that screen but didn't see the scroll on the side, where I would have found the "Delete all service data and reports. Thanks a million.

I received the following message from technical support "We suggest deleting data and reports from the Kaspersky application. To do so, open the Kaspersky Security app > Customer Service icon in the bottom left corner > Support tool > 'Delete all service data and report' > confirm to Delete" To which I replied " Where do I find “Kaspersky Security app”? All I have on my computer, as far as I can see, is “Kaspersky Anti-Virus” and this does not feature the “Customer Service icon in the bottom left corner > Support tool > 'Delete all service data and report'” you refer to!" I then go an automatic message saying "To: Kaspersky Support Subject: RE: Kaspersky Technical Support - ID INC000016089646 Issue cannot be categorized due to bad description" Can anybody tell me where I can find Kaspersky Security app, please