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akisgian

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Posts posted by akisgian

    Cannot login to my.kaspersky.com

    in Kaspersky Internet Security

    Posted

    Hello @akisgian, 

    You’re most welcome☺!

    Thank you for letting us know the GB issue is fixed👌 . 

    Is Sleep mode used on the computer where the problem is? 

    The advice from Kaspersky is very specific, patch H only applies if the issues that “caused limits of device usage to stop working after exiting Sleep mode.”

    Thank you🙏

    Flood🐳 +🐋

     

    Cannot login to my.kaspersky.com

    in Kaspersky Internet Security

    Posted

    i am sorry i just check it and also fixed this problem ,it was before login but is now ok !!

     

    about this :

    Patch H

    Patch H for Kaspersky Safe Kids for Windows version 1.0.5 was released on February 25, 2021.

    In patch H, we have fixed an issue that caused limits of device usage to stop working after exiting Sleep mode.

    Patch H is installed automatically with the Kaspersky Safe Kids for Windows database update.

     

    it will be published 100% to all Kaspersky user's PCs on 11.03.2021.

     

     

    but the problem is not only on sleep but and when restarting or shutdown

    i will wait few more days no problem 

    Thanks for all !!!!

    Safe kids for windows 10 funktioniert nicht [MOVED]

    in Für Privatanwender

    Posted

    https://support.kaspersky.com/14563#block4

    Patch H

    Patch H for Kaspersky Safe Kids for Windows version 1.0.5 was released on February 25, 2021.

    In patch H, we have fixed an issue that caused limits of device usage to stop working after exiting Sleep mode.

    Patch H is installed automatically with the Kaspersky Safe Kids for Windows database update.

     

    After 8 days not updating to H the free version !!!

     

    I am still on G version and time limit not working  correct ,after restart no limit for the kids ,is a way to force update to H ??

    Cannot login to my.kaspersky.com

    in Kaspersky Internet Security

    Posted

    Hi again and thanks foe your help

     

    updating now working correct but safe kids not stopping when time finish 

    i must wait some more days to fix also this problem that i foun to an other post

    Link

    You did not advise me if I should do something with the license because I see when I go to the my Kaspersky the address link  also says GB before login 

    thanks !!

    Cannot login to my.kaspersky.com

    in Kaspersky Internet Security

    Posted

    1) 21.2.16.590(b)
    2) i activate to Greece when I returned after a few days
    3)  i send the picture with win10  version  
    4) yes is correct
    5) Not with win10  but i tried with Eng Win 8.1 chrome mozilla and explorer
     and also cannot login to my kaspersky but in that machine updating works and limit time on kids safe working perfect .
    6)  i done it ,i save and shut down and now i can login to mykaspersky on both machines 

    but limit time on kids safe not working on win10 , on win8.1 time limit works and at the and locking the windows and only logg off can do.
    i will see again tomorrow if updating works and and if time limits working  

    too many bugs !!

    Many thanks for your help !!

     

     

     

    Cannot login to my.kaspersky.com

    in Kaspersky Internet Security

    Posted

    after kaspersky to default and change region to manual and reset - clear the cookies and after change to my real region seems that kaspersky change to real time and now i can login to my kaspersky from chrome only   not edge and mozilla with enabled the KIS with both accound admin and user 

    But on kis logs  still have 2 hours difference  from details report 

    Event :    Login to your My Kaspersky account has been detected
    Component :    Security
    Login time :    Today, 03/03/2021 18:53:33
    Browser :    Google Chrome
    Device type :    Desktop
    Operating system :    Windows
    Client application :    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36

     

     

    Cannot login to my.kaspersky.com

    in Kaspersky Internet Security

    Posted

    +2 region greece
    i buy licenses in england
    when i change region and time to england - london  with runnig kis i can login with chrome that is default browser to my kaspersky 
    but not mozilla or edge 

    otherwise i cannot to my kaspersky if i change again to correct region !! 

    i am trying to find the problem 10 days because kaspersky kids not working correct !!

     

    thanks for your help

    Cannot login to my.kaspersky.com

    in Kaspersky Internet Security

    Posted


    Event :    Login to your My Kaspersky account has been detected
    Component :    Security
    Login time :    Today, 03/03/2021 17:27:29
    Browser :    Google Chrome
    Device type :    Desktop
    Operating system :    Windows
    Client application :    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36

    when i stooped kis i can login from console kis or chrome to mykaspersky but not from mozila or edge 

    When i stopped and signout kis then i can also login from edge and mosilla firefox !! 

    when i open and enable again kis  i cannot login to my kaspersky from chrome chrome incognito firefox and edge !!

     

     

    I noticed that there is a difference with the kis 2 hours

    Automatic update not working automatically. [manual update does work]

    in Kaspersky Total Security

    Posted

    Hello @akisgian@me34 

    Could you tell us what value of the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP21.2\Data | Ins_Update, IsForceUpdateInProgress is 1 or 0. LastSuccessfulUpdate have a value.

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP21.2\environment | IpmUpdatePeriod is 10800,  IpmUpdateStartupDelay is 1800.

    Does this issue occur in safe kids installed? Do you set somethings in safe kids? or How about the PC user account, what’s the KL update user account? Like me or …… ?

    Regards.

     

     

     

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP21.2\Data | Ins_Update  is 1

     

     

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP21.2\environment | IpmUpdatePeriod is  10800  and not  1800  I have to change it ??

     

    Also I noticed In the machine with English Win 10 64-bit   if you wait about 1 minute before entering the code to enter in windows the time for the children will work in reverse until it is over..

    Also not updating automatic

     

    Now if you restart the windows without waiting a little before  entering the password for login ...kaspersky kids safe not working and you can continue using the machine with no limits  all day!!

     

    Run database updates as current user  - kid user  - not admin

     

    In windows 8.1 i dont have any issue with updates or time restrictions on Kids Safe only on windows 10 

     

    thanks

     

     

     


    Hello,

    IpmUpdatePeriod is  10800  and not  1800  I have to change it ??

    You mean IpmUpdateStartupDelay is  not 1800 ？Please disable KIS self-defense and exit the product to edit it to 1800.

    Regards.

     

     

    My mistake

    IpmUpdatePeriod   is 10800

    IpmUpdateStartupDelay   is 1800

     

     

     

    Automatic update not working automatically. [manual update does work]

    in Kaspersky Total Security

    Posted

    Hello @akisgian@me34 

    Could you tell us what value of the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP21.2\Data | Ins_Update, IsForceUpdateInProgress is 1 or 0. LastSuccessfulUpdate have a value.

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP21.2\environment | IpmUpdatePeriod is 10800,  IpmUpdateStartupDelay is 1800.

    Does this issue occur in safe kids installed? Do you set somethings in safe kids? or How about the PC user account, what’s the KL update user account? Like me or …… ?

    Regards.

     

     

     

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP21.2\Data | Ins_Update  is 1

     

     

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP21.2\environment | IpmUpdatePeriod is  10800  and not  1800  I have to change it ??

     

    Also I noticed In the machine with English Win 10 64-bit   if you wait about 1 minute before entering the code to enter in windows the time for the children will work in reverse until it is over..

    Also not updating automatic

     

    Now if you restart the windows without waiting a little before  entering the password for login ...kaspersky kids safe not working and you can continue using the machine with no limits  all day!!

     

    Run database updates as current user 

     

    In windows 8.1 i dont have any issue with updates or time restrictions on Kids Safe only on windows 10 

     

    thanks

     

     

     


    Hello,

    IpmUpdatePeriod is  10800  and not  1800  I have to change it ??

    You mean IpmUpdateStartupDelay is  not 1800 ？Please disable KIS self-defense and exit the product to edit it to 1800.

    Regards.

     

     

    My mistake

    IpmUpdatePeriod   is 10800

    IpmUpdateStartupDelay   is 1800

     

     

    Automatic update not working automatically. [manual update does work]

    in Kaspersky Total Security

    Posted

    Hello @akisgian@me34 

    Could you tell us what value of the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP21.2\Data | Ins_Update, IsForceUpdateInProgress is 1 or 0. LastSuccessfulUpdate have a value.

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP21.2\environment | IpmUpdatePeriod is 10800,  IpmUpdateStartupDelay is 1800.

    Does this issue occur in safe kids installed? Do you set somethings in safe kids? or How about the PC user account, what’s the KL update user account? Like me or …… ?

    Regards.

     

     

     

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP21.2\Data | Ins_Update  is 1

     

     

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP21.2\environment | IpmUpdatePeriod is  10800  and not  1800  I have to change it ??

     

    Also I noticed In the machine with English Win 10 64-bit   if you wait about 1 minute before entering the code to enter in windows the time for the children will work in reverse until it is over..

    Also not updating automatic

     

    Now if you restart the windows without waiting a little before  entering the password for login ...kaspersky kids safe not working and you can continue using the machine with no limits  all day!!

     

    Run database updates as current user 

     

    In windows 8.1 i dont have any issue with updates or time restrictions on Kids Safe only on windows 10 

     

    thanks

     

     

     


    Hello,

    IpmUpdatePeriod is  10800  and not  1800  I have to change it ??

    You mean IpmUpdateStartupDelay is  not 1800 ？Please disable KIS self-defense and exit the product to edit it to 1800.

    Regards.

     

    IpmUpdatePeriod   is 10800

    IpmUpdateStartupDelay   is 1800

     

    Automatic update not working automatically. [manual update does work]

    in Kaspersky Total Security

    Posted

    Hello @akisgian@me34 

    Could you tell us what value of the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP21.2\Data | Ins_Update, IsForceUpdateInProgress is 1 or 0. LastSuccessfulUpdate have a value.

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP21.2\environment | IpmUpdatePeriod is 10800,  IpmUpdateStartupDelay is 1800.

    Does this issue occur in safe kids installed? Do you set somethings in safe kids? or How about the PC user account, what’s the KL update user account? Like me or …… ?

    Regards.

     

     

     

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP21.2\Data | Ins_Update  is 1

     

     

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP21.2\environment | IpmUpdatePeriod is  10800  and not  1800  I have to change it ??

     

    Also I noticed In the machine with English Win 10 64-bit   if you wait about 1 minute before entering the code to enter in windows the time for the children will work in reverse until it is over..

    Also not updating automatic

     

    Now if you restart the windows without waiting a little before  entering the password for login ...kaspersky kids safe not working and you can continue using the machine with no limits  all day!!

     

    Run database updates as current user 

     

    In windows 8.1 i dont have any issue with updates or time restrictions on Kids Safe only on windows 10 

     

    thanks

     

     

     

    Automatic update not working automatically. [manual update does work]

    in Kaspersky Total Security

    Posted

    Hello 

    i have the same problem with kaspersky internet security with safe kids also installed.

     

    Automatic update not working ,only manual update  works , i changed with every hour update  and after login update , i disable gaming mode , uninstall and reinstall 3 times  kis and kids safe and clean temp but same problem not updating automatically and safe kids not working correct to run the day limits for the kid !! What can i do for  check this problem ? from support tools enable application traces or what else ? 

     

    thanks

    Parental Control missing after upgrade to 2020 [Closed]

    in Kaspersky Internet Security

    Posted

    The first upgrade was from a message on kis that there is a new version ,and download , after this no parental control .
     


    So i restored the system to see the version to an earlier version  but kis 19.0.0.1088 not working

     

    Kaspersky Internet Security 2019 .

    Country : Greece

    Version : English  19.0.0.1088  i found after system restore 

     

    So i download the upgrade tool  and works fine ,

    The second upgrade , after restore i went to kaspersky safe kids and select not interested ,
    and after this appears my old parental control with old settings for the kids
    So the problem is when KIS showing notification for new version .

    Thanks

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