Payment declined while renewal [Closed]

[Sivaranjini Ravichandran]

 

Dear Technical Team,
Hi. This is Sivaranjini from Coimbatore, India. My license had expired for my desktop account. Hence I tried renewing it online for Internet security 1 year 1 pc for 499.50 . I registered myself with as DELETED my name and mail id DELETED as I made an online payment 31/03/2020 12:39 wherein my bank account got debited with the above amount. I didn't receive any confirmation message nor any activation coded. It just displayed a page saying payment not received redirecting to payment gateway. I'm just helpless now. I feel I have made a wrong decision by paying online instead making a store purchase. I have attached the sms receipt for bank transaction. Please check the last message. I humbly request you to help me with this as soon as possible. Thanking you

Yours sincerely,
Sivaranjini R

 

[Flood and Flood's wife]

Hello @Sivaranjini Ravichandran 

Welcome!

• Unfortunately, the Kaspersky Community cannot fix licensing / payment issues, you must contact Kaspersky Technical Support. 
• On the Support for Home products page, select your Country, select Purchasing & Licensing, then select from available options: Phone (not available all regions), Online Chat (not available all regions), Submit a request - via your MyKaspersky account. 

Thank you🙏

Flood🐳

Resources:

What to do if you did not receive the activation code after buying a Kaspersky application

[kanchan]

did you receive the activation code?