Gracias por su mensaje. Puede por favor precisar qué está usando para la gestión de la protección Kaspersky en sus equipos? Business Hub - Vista Pro (https://cloud.kaspersky.com)? KSC Cloud Console (https://ksc.kaspersky.com)? o Kaspersky Security Center (On premise, MMC & Web)?

Please raise a ticket https://companyaccount.kaspersky.com/

Follow this Forum Article https://forum.kaspersky.com/topic/kesmobile-kes-cloud-installation-or-synchronization-issue-53873/#comment-202705

You are using the cloud, and as I mentioned, it does not even appear in the cloud console cloud.kaspersky.com.

Yes - this first one (EdgePrompt) shows how Edge normally prompts. The second (WindowsSecPrompt) shows the windows security prompt that comes up with Kaspersky installed. On my test machines the more I cancel the prompts the issue seems to 'solve itself' for that login. Which isn't really a great fix for 100+ users

Estimados, buenas tardes. Este es nuestro primer posteo en este foro, gracias por recibirnos. Nuestra consulta se basa en encontrar dentro de la consola de Kaspersky Next el parametro que permita que los uauarios puedan pausar la proteccion para poder realizar distintos tipos de pruebas dentro de sus terminales. Quedo atento a cualquier feedback! Saludos.

Dear Kaspersky Community, We are facing warning status regarding invalid encryption status, in many devices in Kes Cloud Console, and we don't understand the root cause of the issue, all these warnings are coming from the laptop PC. We checked one of the workstations and received the following status: "Device incompatible with authentication agent" (screenshot attached with event status). Is anyone else dealing with this situation? Regards Ahnaf Tahmeed

Can you share some screenshots of the issue or prompt it is showing