I thought I'm alone very disappointed, very angry, what this stupid update, I was happy with the old version now what no gaming server no choice to chose protocols it's even not working since yesterday i lost 10 hours to fix the stupidity of someone and still on it, how much stupid can you get, ask the one made this very much more so stupid update. I don't even think the kaspersky customer care service care for our feedback but i must say it for the records, For years i had been a customer to kaspersky vpn and security if the issue is not resolved, it's a Sayonara.

I thought I'm alone very disappointed, very angry, what this stupid update, I was happy with the old version now what no gaming server no choice to chose protocols it's even not working since yesterday i lost 10 hours to fix the stupidity of someone and still on it, how much stupid can you get, ask the one made this very much more so stupid. I don't even think the kaspersky customer care service care for our feedback but i must say it for the records, For years i had been a customer to kaspersky vpn and security if the issue is not resolved, it's a Sayonara.

Hello @saleem mq, Welcome! Recently Kaspersky has undergone a update of the VPN infrastructure. All VPN users will see a new agreement in the app which they need to accept. The number of available VPN servers will change from ~105 to ~85, most common servers will remain. The router feature, protocol selection and dual VPN options will no longer be available. Kaspersky are continuing to expand coverage and add new features in upcoming updates. IF (your) VPN application, on any device is not working, please follow the guide on the support site, shown here, IF that does not work, please log a support request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> select Email, fill in the template as shown, please provide a *detailed-history* & please do not select the AI-Bot to submit the request Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

@MirceaForce In some cases we split a Post to a new seperate Topic to avoid confusion.

why?

Мне кажется, проблема в тех серверах что предлагает программа, а не в самой программе. У меня вот сейчас на планшете нормально, а на компе не хочет конектится к серверу, хотя ещё 50 минут назад работало.

такая же проблема, впн теперь не работает, брал ключ на яндексе, почитал тут, вывод только что вы из РФ вам ничего нельзя, ну спасибо, а зачем я деньги платил? дайте другую лицензию или что то еще чтобы работало, что за отношение к клиентам

Date: 29/11/2025 Hello Kaspersky Support, I am contacting you regarding an urgent issue with my Kaspersky Plus subscription. Suddenly, the VPN stopped recognizing my active subscription. I tried everything on my side: restarting my router, reinstalling the application, clearing data, and even installing it again from the Galaxy Store since it is not available on Google Play. At first, the app refused to detect my paid subscription at all, which is why I deleted it. After reinstalling it from the Galaxy Store, it finally recognized my account and subscription — but the VPN no longer connects on any device. The VPN fails to connect on: My phone My main PC My laptop (which is on a completely separate network) I have tried switching servers, logging in/out, reinstalling the app, restarting devices, and checking my network settings. Nothing worked. This issue started today without any changes from my side. Please assist me as soon as possible. Thank you.