Yes, your money is wasted. It's been like this for over a month and there is no fix. I personally reached out to customer service, and they said there is no solution; you have to wait.

I can't connect to the VPN from my iOS phone and Windows 10 computer. It's been broken for a long time, when will it be fixed? Was my money wasted?

Here, https://latam.kaspersky.com/lp/special-offer?utm_content=ppc|b2c-eg-lf&utm_source=google&utm_medium=cpc&utm_campaign=DM_B2C_LATAM_SOLA_PPC_Google_LF_SP-AR_B_KWD_EXA_Brand_Pure&gad_source=1&gad_campaignid=21911164774&gbraid=0AAAAA-fVnTuoceilYNn3SYlW8cxcLOrdU&gclid=Cj0KCQiApfjKBhC0ARIsAMiR_Ivl3kDym74GFd7ZKlB7xl7n6qBtnLQUj08VnE5PtPVrCN1nxYjH3PkaArXyEALw_wcB

@Ace. OK , where did you purchase your licence ?

Im located in argentina

@Ace. What is your geographical location ?

The problem is that I am not receiving any confirmation emails with an INC number after submitting the form. I have checked my spam folder and there is nothing there.

Welcome to Kaspersky Community. I have just reported via KOTIP, let's wait the final verdict.