@Mr Tech Welcome on the Kaspersky Forum. Please try this 1) Backup TB profiles 2) Repair folder 3) Compact folder 3) Clear cache 4) Reboot 5) Run a full scan ?

Hi, I just noticed that my computer has been infected by a trojan called "HEUR:Trojan.VBS.SAgent.gen", and I can't remove it via Kapersky...The trojan is found in the inbox file in Thunderbird. So it's not a file that I can remove (it's all code). Kapersky stated that these two files are the source of the Trojan (they are not found as an e-mail attachment in my inbox, it's all code in the inbox file in Thunderbird): P000009384:Emirates_Marble-pdf.gz and P000009384:Emirates_Marble-pdf.vbs So I'm simply wondering how I should go about to remove this trojan from my computer? Source: https://threats.kaspersky.com/en/threat/HEUR:Trojan.VBS.SAgent.gen/

Добрый день. Обратитесь в техподдержку. Ссылку на эти файлы приложите к запросу. Желательно еще приложить такой отчет.

Устанавливаю Kaspersky Plus 21.24.8.522 на Windows 10 64bit. Установщик сразу пишет Неизвестная ошибка. Приложение не установлено. Запускал и оффлайн и онлайн установщик. Пробовал поставить Kaspersky Plus от 2023 года. Результат одинаковый. Включение или отключение VPN не помогает. По этой ссылке найдете несколько файлов c буквами kl-setup в имени и дамп установки. С помощью утилиты kavremover удалял Kaspesky free/Standard/Plus/PremiumMR24 и ...MR23. Не помогло.

We purchased your product with certain features, but during the process you completely scrapped everything and created a new version without the same features that were previously available. This is a serious breach of the contract we agreed to and of the purchase we made. I demand that the same functionalities that were already present be restored. It is still not possible to use the VPN on Linux or routers because you have not yet reinstated the previous option to create a WireGuard or OpenVPN configuration, and this is unacceptable. Such an essential feature cannot be missing — it is present in all other VPN services on the market, except yours now. I am requesting a refund for the year I purchased.

This vpn was good before, and you destroyed with your bad management. Months we are waiting the fix for this crap vpn and didnt change nothing. Stability suck, speed suck, missing still feature like double vpn (there was before), or openvpn/wireguard config to use in router or linux. We purchased your product with certain features, but during the process you completely scrapped everything and created a new version without the same features that were previously available. This is a serious breach of the contract we agreed to and of the purchase we made. I demand that the same functionalities that were already present be restored. It is still not possible to use the VPN on Linux or routers because you have not yet reinstated the previous option to create a WireGuard or OpenVPN configuration, and this is unacceptable. Such an essential feature cannot be missing — it is present in all other VPN services on the market, except yours now. I am requesting a refund for the year I purchased. AND I DONT WANT A ANSWER FROM MODERATOR THAT DONT KNOW NOTHING ABOUT, I WANT ANSWERS FROM KASPERSKY TEAM.

Again. Your best bet is to ask K. Support

We purchased your product with certain features, but during the process you completely scrapped everything and created a new version without the same features that were previously available. This is a serious breach of the contract we agreed to and of the purchase we made. I demand that the same functionalities that were already present be restored. It is still not possible to use the VPN on Linux or routers because you have not yet reinstated the previous option to create a WireGuard or OpenVPN configuration, and this is unacceptable. Such an essential feature cannot be missing — it is present in all other VPN services on the market, except yours now. I am requesting a refund for the year I purchased.